Jobs at First Mode

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Browse 203 current job openings at First Mode. View positions with transparent salary information, job description sentiment analysis, and key phrase insights to help you make an informed career decision.

Licensed Financial Sales Manager II (Branch Manager)

Company: First Citizens Bank

Location: North Charleston, SC

Posted Jan 21, 2025

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remote role call quality monitoring enhancing client experience

Quality Specialist (Remote - NC, SC, GA, AZ, CA)

Company: First Citizens Bank

Location: Raleigh, NC

Posted Jan 21, 2025

This remote role, available in NC, SC, GA, AZ, and CAT, focuses on call quality monitoring, process adherence, and enhancing client experience within the Customer Contact Center. The role involves reviewing team performance, identifying improvement areas, and providing coaching. It also includes business support, client service strengthening, and continuous improvement of call center processes. Qualifications include a high school diploma or GED, 3 years of customer service experience, and proficiency in call center monitoring software.

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monitors call quality process adherence reduces risk and enhances client experience

Quality Specialist (Remote - NC, SC, GA, AZ, CA)

Company: First Citizens Bank

Location: Payson, AZ

Posted Jan 21, 2025

This role involves remote work in specific locations, focusing on call quality monitoring, adherence, and associate feedback within a Customer Contact Center. The position identifies improvement areas, provides coaching, and assists in refining quality assurance capabilities. It requires a high school diploma and 3 years of relevant experience, with skills in call center call monitoring software. The job posting outlines competitive compensation based on location and experience.

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Operations Compliance Processor

Company: First Citizens Bank

Location: Raleigh, NC

Posted Jan 21, 2025

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Join our branch team make a difference Management Skills

Bank Operations Services Supervisor (Teller Manager)

Company: First Citizens Bank

Location: Palo Alto, CA

Posted Jan 21, 2025

First Citizens Bank is seeking an Operations Services Supervisor to manage a branch team and make a difference. The ideal candidate will demonstrate management, customer service, adaptability, teamwork, flexibility, influence, agility, communication skills, and have relevant experience in financial services or branch operations management.

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Program Manager - IT Infrastructure (Remote)

Company: First Citizens Bank

Location: Payson, AZ

Posted Jan 21, 2025

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Special Assets Officer II - (TMT, Innovation Banking) Hybrid

Company: First Citizens Bank

Location: New York, NY

Posted Jan 21, 2025

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high standards for the client experience establishes a rapport with clients strong knowledge of Bank policies

Call Center Collections (Hybrid schedules available)

Company: First Citizens Bank

Location: Raleigh, NC

Posted Jan 21, 2025

This job posting is for a position in Raleigh, NC, responsible for collecting past due payments on various retail or consumer accounts via phone. The role involves understanding clients' reasons for delinquency, establishing payment arrangements, and maintaining high standards of client service. The position requires strong communication skills, attention to detail, and the ability to work in multiple systems simultaneously. Qualifications include a high school diploma or equivalent and 2 years of experience in collections, customer service, or financial services. A bachelor's degree is preferred. The role is considered a first line of defense against risk to the bank.

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primary investment relationship manager reviews client portfolios for risk develops investment strategies

Senior Portfolio Strategist - Personal

Company: First Citizens Bank

Location: Wilmington, NC

Posted Jan 21, 2025

This role involves partnering with wealth associates to manage high net worth clients, serving as the primary investment relationship manager. Key responsibilities include reviewing client portfolios for risk, developing investment strategies, and maintaining strong client relationships. The position also involves business development, leveraging investment expertise to support sales to high net worth clients. A Bachelor's Degree and 8 years of experience in investment services, relationship management, and critical thinking are required, or a High School Diploma or GED with 12 years of relevant experience. A CFP or CFA designation is preferred, along with familiarity with investment software like Envestnet.

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