Jobs at Freshworks
447 open positions
Customer Success Manager
Company: Freshworks
Location: Other US Location
Posted Jan 22, 2025
Freshworks, a California-based company, is seeking a Customer Success Manager for their London team. The role involves acting as a strategic consultant and trusted advisor to midmarket and enterprise customers, ensuring customer satisfaction and retention. The ideal candidate should have at least 7 years of experience in a B2B environment, with a background in Solution Engineering or similar consultative roles. They should be comfortable presenting technology solutions, proactively growing customer relationships, and influencing change in complex organizations. Freshworks offers a comprehensive benefits package, including company-funded insurance, pension scheme, learning budget, fitness budget, free yoga classes, cycle to work scheme, company-funded lunch, employee assistance program, 25 days of annual PTO, and discounted tax support services. Freshworks is committed to diversity and equal opportunity in the workplace.
Lead - Customer Success
Company: Freshworks
Location: Greater Denver Area
Posted Jan 25, 2025
Freshworks, a California-based company, is seeking a Customer Success Lead to manage and grow large accounts. The role involves retention, minimizing churn, driving product adoption, and identifying expansion opportunities. The ideal candidate should have 57 years of experience in customer-facing technical roles, managing MidMarket and Enterprise accounts, and working with multiple levels of customer stakeholders. Freshworks offers a competitive salary package, including variable compensation, and is committed to diversity and equal opportunity.
Vice President, GTM Strategy & Operations
Company: Freshworks
Location: Bellevue
Posted Jan 23, 2025
Freshworks, a California-based company, offers a suite of cloud-based software for customer experience, CRM, marketing automation, IT service desk, and employee experience. The company is recognized globally and has received numerous awards. The VP of Strategy & Operations role involves leading global marketing, sales, and support operations, requiring extensive leadership experience, strategic vision, and managerial skills. Key responsibilities include strategic leadership, cross-functional alignment, revenue optimization, technology integration, performance metrics, and talent development.
Lead Software Engineer - Site Reliability
Company: Freshworks
Location: Other US Location
Posted Jan 22, 2025
Freshworks is a global company based in San Mateo, California, offering affordable, quick-to-implement software for businesses to enhance customer and employee experiences. Their suite includes Freshdesk, Freshservice, and Freshchat. They have been recognized by reputable sources like CNBC, Forbes, and TrustRadius. The job description involves writing scripts for DevOps tasks, integrating with tools, managing user accounts, performing Linux administration, designing CICD pipelines, setting up monitoring and logging solutions, and more. Qualifications include extensive experience with programming, Linux, Git, CICD tools, IaC tools, Kubernetes, cloud computing, and database administration.
Specialist - Customer Success
Company: Freshworks
Location: Other US Location
Posted Jan 24, 2025
Freshworks is a company that provides affordable, quick-to-implement software for businesses to enhance customer and employee experiences. Their suite includes Freshdesk, Freshsales, Freshmarketer, Freshservice, and Freshteam. They have received numerous accolades and have over 50,000 customers worldwide. The Customer Success Specialist role involves proactively engaging with customers, understanding their business flows, showcasing product demos, and aligning with key stakeholders to strengthen customer relationships. The ideal candidate should have at least 4+ years of experience in a customer success role, strong communication skills, and the ability to report client status regularly.
Staff Product Designer
Company: Freshworks
Location: Other US Location
Posted Jan 23, 2025
Freshworks is a global company offering a suite of cloud-based software for customer experience, CRM, marketing automation, IT service desk, and AI-powered bots. They are recognized by reputable sources like CNBC, Forbes, and TrustRadius. The company is seeking a design strategist with extensive experience in crafting enterprise and large-scale SaaS products, strong leadership skills, and a passion for user-centric design. Freshworks is committed to diversity and equal opportunity in the workplace.
Staff Engineer - Backend
Company: Freshworks
Location: Other US Location
Posted Jan 22, 2025
Freshworks is a company that provides affordable, quick-to-implement software for businesses to enhance customer and employee experiences. They offer a suite of products including Freshdesk, Freshsales, Freshmarketer, Freshservice, and Freshteam. The company has received numerous accolades and has a diverse workforce. They are seeking a senior engineer with 10+ years of experience in software development, cross-functional team collaboration, and a polyglot programming skillset to establish engineering standards and solve complex problems.
Senior Software Engineer
Company: Freshworks
Location: Boston, MA
Posted Jan 25, 2025
Freshworks, a global company headquartered in San Mateo, California, offers affordable, quick-to-implement software for businesses to enhance customer and employee experiences. Their suite includes Freshdesk, Freshsales, Freshmarketer, Freshservice, Freshchat, and Neo. Freshworks is recognized by global press and has won awards for its products. They are seeking a Senior Software Engineer to join their Core Product team, working closely with Product Management, QA, and Customer Support. The role involves developing high-quality backend code, frontend UI components, and robust APIs. Qualifications include 5+ years of software engineering experience, expertise in Python and Vue.js, and experience with Linux environments and API-driven applications.
Lead Software Engineer - Backend
Company: Freshworks
Location: Other US Location
Posted Jan 24, 2025
Freshworks is dedicated to fostering a global workplace that encourages everyone to discover their purpose and passion, regardless of their background, including gender, race, sexual orientation, religion, and ethnicity. The company is committed to providing equal opportunities for all and believes that diversity in the workplace enhances the work environment, benefiting employees, communities, and the business.
Senior Business Development Representative
Company: Freshworks
Location: Greater Denver Area
Posted Jan 24, 2025
Freshworks, a global company headquartered in San Mateo, California, offers affordable, quick-to-implement software for customer and employee experience. The company's cloud-based suite includes Freshdesk, Freshsales, Freshmarketer, Freshservice, Freshchat, and Neo. Freshworks is recognized by global press and has received top ratings from TrustRadius and G2. The company is seeking a Senior Business Development Representative in Downtown Denver to drive revenue through strategic outreach and relationship building. The role involves researching, cold calling, qualifying accounts, managing inbound leads, and creating opportunities for the sales organization. The position offers a competitive base salary and variable compensation, along with onsite amenities such as lunch, a stocked kitchen, fitness facilities, and covered parking. Freshworks is committed to diversity and equal opportunity.
Product Marketing Manager - Compete
Company: Freshworks
Location: Bellevue
Posted Jan 23, 2025
Freshworks, a global company headquartered in San Mateo, California, is seeking a Product Marketing Manager for a hybrid role based in the Seattle Metro Area. The role involves leading competitive messaging and enablement initiatives, developing competitive intelligence, crafting compelling messaging, and collaborating with cross-functional teams. The ideal candidate should have 7+ years of experience in product marketing, a proven track record in developing compelling competitive messaging, and strong communication and analytical skills. Freshworks offers a competitive salary package, benefits, and a commitment to diversity and inclusion.
Strategic Account Executive - CX
Company: Freshworks
Location: New York City, NY
Posted Jan 23, 2025
Freshworks, a global company headquartered in San Mateo, California, offers a suite of cloud-based software including Freshdesk, Freshsales, Freshmarketer, Freshservice, and Freshchat. The company is recognized by global press and has received numerous awards for its products. Freshworks is seeking a Sales Manager for its Strategic CX team to build transformative partnerships with global enterprise organizations, leveraging expertise in CX solutions to craft and deliver high-value strategies. The role requires 12+ years of enterprise sales experience, deep understanding of customer support and CX landscapes, and proven success in delivering CX transformation solutions. The position is based in the New York City Metro Area with an OTE of $274,800 - $290,000 USD, and offers comprehensive benefits and a commitment to diversity and equal opportunity.