Jobs at Galaxy Digital
784,741 open positions
Galaxy Digital is a global digital asset financial services firm founded by Mike Novogratz. It operates in research, trading, asset management, and technology across New York, Hong Kong, London, and Singapore, positioning itself at the intersection of finance and blockchain innovation.
Current openings span software engineering, blockchain development, data science, product management, compliance, and financial analysis. Candidates can expect to work on high‑frequency trading engines, decentralized protocol research, and cloud‑native infrastructure, often collaborating across international teams and using languages such as Python, Rust, Solidity, and Java.
By reviewing Galaxy Digital listings on Job Transparency, applicants gain immediate access to exact salary ranges, employee sentiment scores, and growth benchmarks, enabling precise comparison with similar roles in the crypto and fintech sectors.
Product Design Manager - UX/UI
Company: Digital Asset
Location: New York City, NY
Posted Mar 13, 2024
<p><strong>The Company<strong><p> <p>Digital Asset helps companies of all sizes and across industries get distributed applications to market faster and stay there longer At the core of our service offering is Daml damlcom the open source and platformindependent smart contract framework that enables developers to write an application once and deploy it anywhere Today we work with some of the largest companies in the world to harness the transformative power of smart contracts a component of the distributed ledger technology DLT stack and change the way applications are developed deployed and used to solve realworld business challenges<p> <p>Digital Asset is a global company with offices in New York London Budapest Zurich Hong Kong and Sydney<p> <p>As we grow our team we will maintain the dynamic collaborative and pragmatic way of working that has grounded our efforts from the beginning If you seek to develop solutions others have yet to contemplate this opportunity may be right for you<p> <p><strong>The successful candidate will be based in the NEW YORK TRISTATE AREA with the ability to come to our New York City Headquarters on a flexible hybrid schedule<strong><p> <p><strong>Opportunity<strong><p> <p>This is an exciting opportunity to lead the product design team at Digital Asset tasked with bringing a world class experience to our customers as they bring our vision of creating the Global Economic Network to life <em>You shape the productwide design practice and processes and you and your teams work directly influences every aspect of our customers and users experience UX UI<em><p> <p><strong>Key Responsibilities<strong><p> <ul><li>Share your deep product design experience and collaborate with product and engineering leadership to incorporate design methodology and practices into all aspects of product delivery<li> <li>Work crossfunctionally building relationships within marketing product management engineering and technical enablement to represent product design companywide and support all functions to incorporate design practices into their culture<li> <li>Promote the use of the whole design methodology throughout all product and engineering teams<li> <li>Collaborate and influence the product design team that supports product delivery teams including product managers engineers technical writers and instructional designers to understand user needs and deliver highquality usercentered experiences<li> <li>Contribute your own visual user experience and developer experience design skills to product initiatives<li> <li>Own and prioritize the design backlog<li> <ul><p><strong>Key Criteria<strong><p> <ul><li><strong>5+ years experience as a designer of software products<strong><li> <li><strong>A portfolio demonstrating understanding<strong><li> <ul><li>the product design process and ability to deliver high quality experiences<li> <li>web design and frontend development best practices including but not limited to <strong>usability accessibility and responsive design<strong><li> <li>collecting and interpreting qualitative and quantitative feedback<li> <li>user experience design<li> <li>visual design<li> <li>design research<li> <ul><li>Ability to learn and work with complex systems and highly technical subject matter<li> <li>Strong interpersonal communication and presentation skills<li> <li>Fluency with <strong>Figma<strong> and other prototyping tools<li> <li>Previous experience <strong>leading a design practice or team<strong><li> <li>Experience with <strong>developer products and developer experience<strong><li> <li>Prior <strong>B2B and SaaSPaaS product <strong>design experience<li> <li>Prior experience in<strong> financial services a PLUS<strong><li> <li><strong>Position is based in our New York City headquarters<strong><li> <ul><p><strong><em>The estimated salary range for this role based in our New York City office is $140000 to $155000 The range may vary if based outside the New York tristate area New York New Jersey and Connecticut Base salaries are determined during our interview process during which we assess the candidates experience skills and capabilities against internal peers and the scope and responsibilities of the position<em><strong><p> <p><span><strong>NO AGENCIES PLEASE<strong><span><p> <p><strong>Connect With Us<strong><p> <p>This is a rare opportunity to help define an industry and join a dynamic team of technology innovators<p> <p>Digital Asset is an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color national origin sex religion sexual orientation age disability citizenship status veteran status or any other basis protected by applicable law If and as required by applicable law all persons hired to work at Digital Asset will be required to verify identity and eligibility to work in the location for which they have an offer to work and to complete the necessary employment eligibility verification documents upon hire Applicants with disabilities who require accommodation should contact recruitingdigitalassetcom<p> <p>As part of our commitment to equal opportunity Digital Asset believes that all employees should receive equal pay for equal work and is committed to this principle in its pay structure DA also offers familyfriendly benefits in addition to flexible work arrangements<p>
Senior Product Designer (3-6 month contract)
Company: Candy Digital
Location: New York City, NY
Posted Mar 13, 2024
<p><span>At Candy Digital were driven by a single question How can Web3 technology revolutionize the world of collectibles<span><p> <p><span>Our mission is to take the passion of being a devoted fan and elevate it to new heights by building a fully immersive digital storefront where fans can buy sell and trade their digital collectibles with unique gamified experiences behind each engagement<span><p> <p><span>Were proud to have the support of some of the top leaders in the Web3 space including Galaxy Digital ConsenSys Mesh Polygon and Palm These partners are revolutionizing how we invest in build and interact with digital collectibles Were excited to work alongside them to create nextgeneration experiences that deepen fan engagement and connect people to their passions<span><p> <p><span>Candy is headquartered in New York City with a hybrid work environment that thrives on community and inclusivity Led by innovators across the industry we foster a culture of meaningful engagement and impactful change always striving to bring enthusiasts closer to the field and reenvision the world of collectibles<span><p> <p><span>Fandom reimagined<span><p> <p><strong>SO YOU WANT TO JOIN CANDY<strong><p> <p><span>We are looking for an impactdriven Product Designer to join the team This role will be accountable for bridging the bond between the platform and consumer focused on building features and enhancements You will be part of a reliable driven and agile team Above all you will be accountable for helping Candy create a fandom<span><p> <p><span>We are searching for creative minds that are excited to take on difficulties in the immediate while providing vision to the future We want builders innovators and those that can not only think outside the box but collaborate outside the box<span><p> <p><strong>AS OUR MOST VALUABLE PLAYER YOU WILL<strong><p> <p><span> We are looking for a Senior Product Designer to join our product organization We help fuel Candys success by pushing the boundaries of what is possible Youll help define the endtoend platform product experience across all of our surfaces partnering with product business marketing and engineering leaders in building the premium blockchainpowered digital collectible experience We are seeking someone who is creative with a modern aesthetic process driven humancentered and are excited to closely collaborate within a fastpaced crossfunctional team environment As we are planning roadmap of a new set of new features that need product design we want someone that is ready to evolve the product build new features for collectors conducting design sprints and experimenting <br >We are searching for creative minds that are excited to take on challenges in the immediate while providing vision to the future We want builders innovators and those that can not only think outside the box but collaborate outside the box<span><p> <p><strong>WHO ARE YOU<strong><span> <span><p> <ul><li>You have at least 5+ years of proven success in a crossfunctional product organization effectively collaborating with product management strategy design engineering brand as well as thirdparty partners to bring truly differentiated products amp solutions to life<li> <li>You have the ability to think through product engineering design or growth challenges bringing independent knowledge as well as the reach and resources of our network to help where needed<li> <li>You are a systems thinker who not only sees the big picture but can get down to the tiniest of details to crafting delightful usable humancentered outcomes from whiteboard to wires to prototypes to developmentready assets<li> <li>You have experience scaling products through constant learning and experimentation in fastpaced and rapidly changing industries<li> <li>You have a track record of creating seamless customer journeys using design thinking and agile iterative product development processes<li> <li>You have strong analytical and problemsolving skills matched with the ability to tell a story with data<li> <li>You have the ability to think strategically learn quickly prioritize effectively and succeed in fastpaced and uncertain environments while acting autonomously<li> <li>You have an entrepreneurial mindset and a passion for using emerging technology and data to solve unmet user needs<li> <li>You have a love of sports entertainment gaming blockchain amp crypto andor collectibles<li> <ul><p><strong>Why Candy<strong><p> <ul><li><strong>Our People<strong><span> You will work with the top players who are the most enterprising fun encouraging and innovative heads and teams Aka people you can be proud to work with<span><li> <li><strong>Our Mission<strong><span> We are building something great and the finest things we create will make the world a better place Our goal is to deepen our relationship through experiences with fans and collectors globally<span><li> <li><strong>Perks<strong><span> Our teambased culture provides the foundation for people to do their most incredible work and constantly learn and grow We offer a full slate of benefits including competitive salaries stock options health coverage and unlimited vacation Given that were an earlystage startup our benefits package continues to evolve as we do Your ideas and suggestions matter to us<span><li> <ul><p><strong>Our Investors and Partners<strong><p> <ul><li><strong>Galaxy Digital<strong><span> is a leading player in the digital asset space offering cuttingedge investment banking trading and asset management services that revolutionize how people invest in digital assets<span><li> <li><strong>ConsenSys Mesh<strong><span> is a gamechanging platform that empowers developers to build decentralized applications and solutions on the Ethereum blockchain network that will shape the future of the web<span><li> <li><strong>Polygon<strong><span> is a blockchain network transforming how we interact with decentralized applications by providing fast lowcost and secure transactions using a multichain infrastructure<span><li> <li><strong>Palm<strong><span> is a revolutionary digital wallet for Web3 that allows users to access decentralized apps and services giving them control and ownership of their digital assets<span><li> <ul><p><strong>Our Core Values<strong><p> <ul><li><strong>Trust <strong><span>We safeguard the goal We believe we will only succeed if we earn trust the trust of our people the trust of our customers trust of our partners We will achieve and keep faith at all times<span><li> <li><strong>Innovation<strong><span> We dream big Were endlessly curious and constantly searching for the best the better and the neverbefore imagined<span><li> <li><strong>Excellence<strong><span> We take big swings We have high expectations of ourselves in everything we do<span><li> <li><strong>Grit<strong><span> We drive past the finish line until the last second Giving up is not an option We will always find a way <span><li> <li><strong>Inclusion<strong><span> We are team players and we are in it together Diverse thinking comes from different thinkers and we need all perspectives to come together and win<span><li> <li><strong>Authenticity <strong><span>We are the real deal and always authentic in what we create our dealings with others and who we are as human beings <span><li> <li><strong>Accountability <strong><span>We carry the ball We hold ourselves to the highest moral and ethical standards We will be fair and honest and take responsibility for our actions<span><li> <ul><p><span>Total Compensation Range Hourly Rate <span> $4570hr <p> <p><span>Our compensation package currently breaks down into a base salary and an equity component for all employees The candidates seniority and the evaluations made of that candidate during the interview determine compensation<span><p> <p><strong>BIRemote<strong><p>
Manager - Talent experience (HRBP Role)
Company: MiQ Digital
Location: Other US Location
Posted Mar 13, 2024
<p>Role Manager Talent Experience<br >Location Bengaluru<p> <p>What youll do<p> <p>Were MiQ a global programmatic media partner for marketers and agencies Our people are at the heart of everything we do so you will be too No matter the role or the location were all united in the vision to lead the programmatic industry and make it better<p> <p>As a Manager Talent Experience youll have the chance to<br >HR strategy Provides operational support in communication implementation and monitoring of HR<br >strategy initiatives through research analytical and reporting activities whilst working with the line<br >managers where needed<br > HR Processes standards and tools Executes the defined HR processes standards and tools to ensure the realization of HR function objectives Lead core HR processes across products performance calibration compensation cycle promotions<br > Human Capital Effectiveness Supports the monitoring of defined organizational financial and HR metrics and development of recommendations regarding changes in the structure roles processes competencies staffing or workforce composition through research analytical and reporting Develop people strategies and design approaches for diagnosing and enhancing organizational effectiveness and employee satisfaction<br > Change Management Supports any change management activities through preparation of communication cultural considerations data gathering analytical and reporting<br > Career Development Supports the line managers and the HRBPs in ensuring that the career plans are<br >developed and implemented for employees Partner with Learning amp Development to work on value added programs in areas of training development career mobility and job performance<br > Performance Development Supports the managers and the HR Business partners in driving an effective approach to performance development Educate coach and partner with managers on performance management and employee development goals<br > Employee Engagement Works on projects defined by HRBPs or HR Directors to mobilize commitment and accountability for employee engagement support HRBPs line leaders and employees in employee engagement<br > Employee Relations Works with managers to resolve less complex employee issues Supports building of managerial people capability so that employee relations issues can be prevented<br > Support to Business leaders Provides analytical support to HR Team and other business partners in HR management Partner with senior leadership to develop and implement effective HR policies and practices that will support the strategic growth of a business<br > HR Administration Performs any HR administrative tasks that are not covered by the HR operations team<br >Participate in the continual development of HR programs such as recruiting retention compensation benefits and Learning amp Development<br > Offer thought leadership regarding organizational and peoplerelated strategy and execution<br > Collaborate with the HR team to champion and accelerate a culture of excellence in which people feel engaged and inspired to deliver top business results<br > Educate team members on compensation practices including compensation performance feedback performance calibration and career transitions<br > Analyze and interpret various types of employee reports eg compensation job levels and attrition to guide decision making and provide proactive solutions to their respective department<p> <p>Who are your stakeholders<br > Services requirements of all departments in the COE<br > Closely work with key stakeholders amp Global teams to align business and learning goals<p> <p>What youll bring<br > 10+ Years of relevant experience<br > Strategic advisor Our Manager Talent Experience brings the business acumen and contributes to business strategy and ensuring alignment with MiQ India Vision and Organizations goals<br > Steward in enhancing employee experience wellbeing and nurturing a culture of collaboration<br > An employee champion who constantly evaluates manages and enhances employee experience<br > Datadrive problem solver Passion for Data and insights that drives product design forward<br > Results Driven Emphasizes on technology training upskilling and reskilling of our workforce to create the competitive edge<br > Trusted Coach Deepening focus on diversity equity inclusion and create an impact setting organization<br > Influential Storyteller Understands every avenue of the business to its core and helps navigate employees with empathy and strategic thinking<br > The Independent Voice Brings the outsiders perspective to make the department and organization successful<br > Adopter of forwardthinking approaches and champion of business agility and methodologies<p> <p>Weve highlighted some key skills experience and requirements for this role But please dont worry if you dont meet every single one Our talent team strives to find the best people They might see something in your background thats a fit for this role or another opportunity at MiQ If you have a passion for the role please still apply<p> <p>Whats in it for you<br >Our Center of Excellence is the very heart of MiQ and its where the magic happens It means everything you do and everything you create will have a huge impact across our<br >entire global business<p> <p>MiQ is incredibly proud to foster a welcoming culture We do everything possible to make sure everyone feels valued for what they bring With global teams committed to diversity equity and inclusion were always moving towards becoming an even better place to work<p> <p>Values<p> <p>Our values are so much more than statements They unite MiQers in every corner of the world They shape the way we work and the decisions we make And they inspire us to stay true to ourselves and to aim for better Our values are there to be embraced by everyone so that we naturally live and breathe them Just like inclusivity our values flow through everything we do no matter how big or small<p> <p> We do what we love Passion<br > We figure it out Determination<br > We anticipate the unexpected Agility<br > We always unite Unite<br > We dare to be unconventional Courage<p> <p>Benefits<p> <p>Every region and office have specific perks and benefits but every person joining MiQ can expect<p> <p>A hybrid work environment<br > New hire orientation with job specific onboarding and training<br > Internal and global mobility opportunities<br > Competitive healthcare benefits<br > Bonus and performance incentives<br > Generous annual PTO paid parental leave with two additional paid days to acknowledge holidays cultural events or inclusion initiatives<br >Employee resource groups designed to connect people across all MiQ regions drive action and support our communities<p> <p>Apply today<br >Equal Opportunity Employer<p>
Consultant, NICE CXone
Company: TTEC Digital
Location: USA
Posted Mar 13, 2024
<p class=jobDescription> <p> At TTEC Digital we coach clients to ensure their employees feel valued and fully supported because an amazing customer experience is an employee first process Our vision is the same a place where employees know they can thrive <p> <p> <p> <p> The NICE CXone Consultant is responsible for the development testing and delivery of the NICE CXone software platform This is a handson technical role for resources skilled in technical development experience You will be tasked to implement the NICE CXone software Technical experience with various Contact Center technologies including NICE CXone IVRACD VoIP Email SMS and Chat systems will be required Key responsibilities include the development of the NICE CXone product and features unit testing code reviews resolving defects encountered during the QA cycle supporting the production environment and assisting other developers in a team environment <p> <p> <p> <p> <p> <p> <strong> What Youll Be Doing <strong> <p> <ul> <li> <p> Contact Center as a Service CCaaS software management and domain experience <p> <li> <li> <p> NICE CXone and CXone Studio Experience <p> <li> <li> <p> Work as a member of the TTEC Digital project team to enhance and improve software written in one or more of the following languages CXone Studio C <a class=fontbold underline fontbold underline fontbold underline href=httpASPNET rel=noopener noreferrer nofollow target=blank> ASPNET <a> <p> <li> <li> <p> Code and test projects <p> <li> <li> <p> Deliver highquality software on time <p> <li> <li> <p> Attend meetings and training as required <p> <li> <li> <p> Work with system analysis and project management for the successful completion of a project <p> <li> <ul> <p> <p> <p> <strong> What Youll Bring to the Role <strong> <p> <ul> <li> <p> Bachelors degree in computer science IT or engineering preferred <p> <li> <li> <p> 3 or more years experience in NICE CXone and UC environments <p> <li> <li> <p> 1 or more years of software development to include design custom and common coding JavaScript Python Java C++ and testing of real time systems <p> <li> <li> <p> 12 years of ASPNET experience C <a class=fontbold underline fontbold underline fontbold underline href=httpVSNet rel=noopener noreferrer nofollow target=blank> VSNet <a> XML Web Services etc <p> <li> <li> <p> Experience with enterprise level CCaaS architecture for complex business needs <p> <li> <li> <p> Network infrastructure experience <p> <li> <li> <p> Team Player <p> <li> <li> <p> Desire to work in a fastpaced environment <p> <li> <ul> <p> <p> <p> <strong> What You Can Expect <strong> <p> <ul> <li> <p> The anticipated range for individuals expressing interest in this position is $89000 to $110000 This position is eligible to participate in an annual incentive program Actual compensation offers to a candidate may vary based upon geographic location work experience education andor skill levels <p> <li> <li> <p> Benefits available to eligible employees include the following Medical dental vision taxadvantaged health care accounts financial and income protection benefits paid time off PTO and wellness time off <p> <li> <ul> <p> <p> <p> <p> <p> LIDD1 <p> <p> <p> <p> <strong> About Us <strong> <p> <p> TTEC Digital and our 1700+ employees pioneer engagement and growth solutions that fuel the exceptional customer experience CX TTEC Engage is a 60000+ employee service company with customers in more than 80 countries Together we utilize a holistic approach applying solutions from two centers of excellence Engage and Digital <p> <p> <p> <p> TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity national origin disability TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity <p> <p> <p> <p> Rarely do applicants meet all desired job qualifications so if you feel you would succeed in the role above please take a moment and share your qualifications <p> <p> <p> <p> LIRemoteUS <p><p>
Senior Consultant, NICE CXone
Company: TTEC Digital
Location: USA
Posted Mar 13, 2024
<p class=jobDescription> <p> At TTEC Digital we coach clients to ensure their employees feel valued and fully supported because an amazing customer experience is an employee first process Our vision is the same a place where employees know they can thrive <p> <p> <p> <p> The NICE CXone Senior Engineer is responsible for the overall development testing and delivery of the NICE CXone software platform This is a handson highly technical role for resources skilled in both business and technical consulting experience You will be tasked to implement the NICE CXone software Technical experience with various Contact Center technologies including NICE CXone IVRACD VoIP Email SMS and Chat systems will be required Key responsibilities include all tiers of the technology including but not limited to design and development of our products and features unit testing code reviews resolving defects encountered during the QA cycle supporting the production environment and assisting other developers in a team environment utilizing agile or waterfall development processes <p> <p> <p> <p> <p> <p> <strong> What Youll Be Doing <strong> <p> <ul> <li> <p> Recognized as an external and internal thought leader within CX transformation Process Automation Digital Transformation and Omnichannel technologies <p> <li> <li> <p> Exercises wide latitude in determining objectives and approaches to engagements <p> <li> <li> <p> Influences client leadership to establish overall business relationship and engagement strategy Is primarily clientfocused however does have some responsibility for internal functional matters and partner engagements <p> <li> <li> <p> Works on issues that impact designselling success future concepts and product offerings <p> <li> <li> <p> Ability to mentor Software Engineers <p> <li> <li> <p> Work as a member of the TTEC Digital project team to enhance and improve software written in one or more of the following languages CXone Studio C <a class=fontbold underline fontbold underline fontbold underline href=httpASPNET rel=noopener noreferrer nofollow target=blank> ASPNET <a> <p> <li> <li> <p> Design and present projects to improve current process and overall platform <p> <li> <li> <p> Code and test projects <p> <li> <li> <p> Deliver highquality software on time <p> <li> <li> <p> Attend meetings and training as required <p> <li> <li> <p> Work with system analysis and project management for the successful completion of a project <p> <li> <ul> <p> <p> <p> <strong> What You Bring to the Role <strong> <p> <ul> <li> <p> Bachelors degree in computer science IT or engineering preferred <p> <li> <li> <p> 5 or more years experience in NICE CXone and UC environments <p> <li> <li> <p> 3 or more years of software development to include design custom and common coding JavaScript Python Java C++ and testing of real time systems <p> <li> <li> <p> Experience with enterprise level CCaaS architecture for complex business needs <p> <li> <li> <p> Network infrastructure experience <p> <li> <li> <p> Experience creating and presenting to executive level stakeholders technical and nontechnical <p> <li> <li> <p> Team Player <p> <li> <li> <p> Desire to work in a fastpaced environment <p> <li> <li> <p> Excellent customerfacing presentation skills with the ability to develop new solution pitches value propositions and demo experiences <p> <li> <li> <p> Existing knowledge andor industry certifications for NICE CXone and process automation technologies <p> <li> <li> <p> Contact Center as a Service CCaaS software management and domain experience <p> <li> <li> <p> NICE CXone and CXone Studio Experience <p> <li> <li> <p> 13 years of ASPNET experience C <a class=fontbold underline fontbold underline fontbold underline href=httpVSNet rel=noopener noreferrer nofollow target=blank> VSNet <a> XML Web Services etc <p> <li> <ul> <p> <p> <p> <strong> What You Can Expect <strong> <p> <ul> <li> <p> The anticipated range for individuals expressing interest in this position is $120000 to $140000 This position is eligible to participate in an annual incentive program Actual compensation offers to a candidate may vary based upon geographic location work experience education andor skill levels <p> <li> <li> <p> Benefits available to eligible employees include the following Medical dental vision taxadvantaged health care accounts financial and income protection benefits paid time off PTO and wellness time off <p> <li> <ul> <p> <p> <p> <p> <p> LIDD1 <p> <p> <p> <p> <strong> About Us <strong> <p> <p> TTEC Digital and our 1700+ employees pioneer engagement and growth solutions that fuel the exceptional customer experience CX TTEC Engage is a 60000+ employee service company with customers in more than 80 countries Together we utilize a holistic approach applying solutions from two centers of excellence Engage and Digital <p> <p> <p> <p> TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity national origin disability TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity <p> <p> <p> <p> Rarely do applicants meet all desired job qualifications so if you feel you would succeed in the role above please take a moment and share your qualifications <p> <p> <p> <p> LIRemoteUS <p><p>
Desktop Support Specialist I
Company: DMI (Digital Management, LLC)
Location: Cincinnati, OH
Posted Mar 13, 2024
<p><strong>About DMI<strong> <p> <p>DMI is a leading global provider of digital services working at the intersection of public and private sectors With broad capabilities across IT managed services cybersecurity cloud migration and application development DMI provides onsite and remote support to clients within governments healthcare financial services transportation manufacturing and other critical infrastructure sectors DMI has grown to over 2100+ employees globally and has been continually recognized as a Top Workplace in both regional and national categories <p> <p><strong>About the Opportunity<strong> <p> <p>DMI is looking for a <strong>Desktop Support Specialist I DSS I<strong> to join our Managed Mobility team Desktop support specialists are expected to provide an excellent end user experience which includes resolving potential or actual technical issues Their day consists of troubleshooting different software packages hardware devices and other peripherals Additionally desktop support specialists configure computer systems according to company policies They must follow strict privacy regulations when it comes to handling sensitive data inside company drives They help diagnose problems and follow up to ensure their resolution Additional tasks include performing regular maintenance and updating operating systems while minimizing downtime and increasing productivity They also help with data backup duties in case of data corruption <p> <p><strong>Duties and Responsibilities<strong> <p> <ul><li>Work with vendors to troubleshoot and resolve issues<li> <li>Deliver support for reported problems with desktop computers laptops peripherals and mobile devices<li> <li>Install and configure desktop computer hardware software and peripherals using standard procedures<li> <li>Assisting individuals who have problems with computer hardware software or networks by asking them to describe the problem and walking customers through potential solutions<li> <li>Train people in the use of computer hardware and software including how to use printers email programs and various software applications<li> <li>Keeping track of pending and completed computer helpdesk requests to monitor the performance of a companys product for example software or hardware or the overall health of a companys computer and network systems<li> <li>Answer inbound phone calls and respond to voicemails<li> <li>Answer inbound chats<li> <li>Maintain satisfactory quality assurance scores<li> <li>Assist other teams with overflow work<li> <ul><p><strong>Qualifications<strong> <p> <p><strong>Education and Years of Experience <strong> <p> <ul><li>Associate degree or better in Information Technology or Computer Science<li> <li><strong>CompTIA A+ certification<strong> confirms entrylevel IT employees competence in basic network communications installations and maintenance of computer hardware<li> <li>Microsofts Certified Solutions Associate MCSA and Technology Associate MTA certifications for entrylevel IT professionals and indicates that an individual possesses fundamental knowledge of specific Microsoft products In addition individuals may pursue Microsoft Office Specialist MOS certifications in one or more Microsoft Office products<li> <li>Ciscos Certified Entry Networking Technician CCENT and Certified Technician CCT Certifications that the DDS I can receive in routing and switching design network security and wireless among other fields validate a candidates ability to install manage protect and troubleshoot small branch networks<li> <ul><p><strong>Required SkillsCertifications<strong> <p> <ul><li>CompTIA A+ Certification<li> <li>Regular and reliable attendance<li> <li>Ability to work overtime to complete projects<li> <li>Strong attention to detail and organizational skills<li> <li>Multitasking skills and ability to keep up in a fastpaced work environment<li> <li>The ability to utilize critical thinking to complete tasks<li> <li>Ability to be flexible in scheduling to meet business needs<li> <ul><p><strong>Desired SkillsCertifications<strong> <p> <ul><li>Supporting Computer hardware central processing units monitors hard drives printers<li> <li>Supporting Hard disk arrays redundant array of independent disks RAID systems<li> <li>Supporting Computer software backup and data recovery desktop communications operating system and configuration management software<li> <li>Problem Solving Must be able to use information gleaned from help requests to diagnose specific computer and network problems and identify optimal solutions<li> <li>Interpersonal Must skillfully handle difficult computer problems and walk people patiently through solutions<li> <li>Listening Must be able to listen to peoples accounts of different computer and network system problems diagnose the specific causes and provide the necessary solutions<li> <li>Speaking Must be able to not only understand but also describe computer problems to nontechnical people so they can understand as well<li> <li>Writing Must also keep records of the computer issues they have helped to resolve which often entails writing reports In addition some specialists may be asked to write instructional manuals or howto guides for employees or customers who need guidance in routine technical matters<li> <ul><p><strong>Physical Requirements<strong> <p> <ul><li>Ability to work in an office environment<li> <li>Ability to sit for long periods of time<li> <li>Ability to utilize a keyboard and mouse<li> <li>Ability to work in front of a computer screen for long periods of time<li> <ul><p><strong>Location <strong>Cincinnati OH <p> <p>LIMS3 <p> <p><strong>Working at DMI<strong> <p> <p>DMI is a diverse prosperous and rewarding place to work Being part of the DMI family means we care about your wellbeing We offer a variety of perks and benefits that help meet various interests and needs while still having the opportunity to work directly with a number of our awardwinning Fortune 1000 clients The following categories make up your DMI wellbeing <p> <ul><li>ConvenienceConcierge Virtual visits through health insurance pet insurance commuter benefits discount tickets for movies travel and many other items to provide convenience<li> <li>Development Annual performance management continuing education and tuition assistance internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development<li> <li>Financial Generous 401k matches both pretax and posttax ROTH contributions along with financial wellness education EAP Life Insurance and Disability help provide financial stability for each DMI employee<li> <li>Recognition Great achievements do not go unnoticed by DMI through Annual Awards ceremony service anniversaries peertopeer acknowledgment employee referral bonuses<li> <li>Wellness Healthcare benefits Wellness programs Flu Shots Biometric screenings and several other wellness options<li> <ul><p>Employees are valued for their talents and contributions We all take pride in helping our customers achieve their goals which in turn contributes to the overall success of the company The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans and to treat qualified individuals without discrimination based on their physical or mental disability or veteran status DMI is an Equal Opportunity Employer MinorityFemaleVeteransDisability DMI maintains a drugfree workplace <p> <p>No Agencies Please <p> <p>Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information US citizenship may be required for some positions <p> <p>LIEK1<p>
Software Engineer II
Company: MiQ Digital
Location: Other US Location
Posted Mar 13, 2024
<p>Role SE II Fullstack<br >Location Bengaluru<p> <p>What youll do<br >Were MiQ a global programmatic media partner for marketers and agencies Our people are at the heart of everything we do so you will be too No matter the role or the location were all united in the vision to lead the programmatic industry and make it better<p> <p>As a SE II Fullstack in our Engineering department youll have the chance to<br >Design and develop end to end software components and systems from ground up and have ownership of them You will have the opportunity to utilize a variety of latest Web application frameworks Big Data technologies AngularReact UI frameworks You will be part of agile teams that utilizes CI and CD pipelines to speed up the products time to market You will have an opportunity to work on different tech stacks comprising Java Python AWS Docker Kubernetes Spark Qubole and many others to satiate your tech buds<p> <p>Who are your stakeholders<p> <p>Key stakeholders include the Product Leads of various products Leads of various teams across Engineering Data Science Analytics Trading departments<p> <p>What youll bring<br > 24 years experience developing with an Object Oriented Language Java C++<br > Excellent grasp of at least one language<br > Excellent understanding of algorithm amp data structures<br > Good knowledge of the Linux environment<br > Good understanding of UI technologies such as Javascript jQuery AngularJS ReactJS<br > Good understanding of multitier web applications experience working on all layers of the stack is a plus<br > Good understanding of Big Data technologies and Distributed systems is a plus<br > Good understanding of cloud environments such as AWS Google Cloud or Azure is a plus<br > Hands on product development experience using Java or Kotlin and good understanding of Microservices architecture<br > Excellent analytical and problemsolving skills<p> <p>Weve highlighted some key skills experience and requirements for this role But please dont worry if you dont meet every single one Our talent team strives to find the best people They might see something in your background thats a fit for this role or another opportunity at MiQ<br >If you have a passion for the role please still apply<p> <p>What impact will you create<br >You will identify amp evangelize frameworks and methodologies for building highly available highperformance systems You ensure that designarchitecture documents incorporate these practices and introduce new tools and methodologies when appropriate to simplify or increase efficiency of development Youll drive evaluation of new tools via POCs and continuously evaluate how the team operates in different areas of software engineering You will Initiate changes necessary to move the team a step higher in adopting best practices and critique the software product design and architecture and contribute to its evolution from the inception Whats in it for you<p> <p>Our Center of Excellence is the very heart of MiQ and its where the magic happens It means everything you do and everything you create will have a huge impact across our entire global business<p> <p>MiQ is incredibly proud to foster a welcoming culture We do everything possible to make sure everyone feels valued for what they bring With global teams committed to diversity equity and inclusion were always moving towards becoming an even better place to work<p> <p>Values<p> <p>Our values are so much more than statements They unite MiQers in every corner of the world They shape the way we work and the decisions we make And they inspire us to stay true to ourselves and to aim for better Our values are there to be embraced by everyone so that we naturally live and breathe them Just like inclusivity our values flow through everything we do no matter how big or small<br > We do what we love Passion<br > We figure it out Determination<br > We anticipate the unexpected Agility<br > We always unite Unite<br > We dare to be unconventional Courage<p> <p>Benefits<br >Every region and office have specific perks and benefits but every person joining MiQ can expect<br >A hybrid work environment<br > New hire orientation with job specific onboarding and training<br > Internal and global mobility opportunities<br > Competitive healthcare benefits<br > Bonus and performance incentives<br > Generous annual PTO paid parental leave with two additional paid days to acknowledge holidays cultural events or inclusion initiatives<br >Employee resource groups designed to connect people across all MiQ regions drive action and support our communities<p> <p>Apply today<br >Equal Opportunity Employer<p>
Paid Social Sr. Manager
Company: MiQ Digital
Location: Chicago, IL
Posted Mar 13, 2024
<p><br ><p><p>Role Paid Social Sr Manager<br >Location Chicago IL<p> <p><strong>THE OPPORTUNITY<strong><p> <p>MiQ has been part of the programmatic landscape since the beginning and that programmatic expertise is the backbone to MiQs success Our Programmatic expertise is driven by our trading team Were looking for a trader to join our growing trading team as our first Social Media Expert MiQ is looking to expand our success in Programmatic into the Social Media space and we are looking to hire our first Social Media Trader to deliver world class execution and help define best practices This an exciting ground floor opportunity for MiQs newest venture<p> <p><strong>WHAT YOULL BE DOING <strong><p> <ul><li>Manage a growing portfolio of omnichannel clients to lead efforts on Meta FacebookInstagram TikTok LinkedIn Pinterest Snap Reddit and more<li> <li>Deliver strategic proposal responses that highlight native amp MiQ Advanced Social capabilities avails pricing estimates and benchmarks for new incoming opportunities <li> <li>Own all Social activation across campaigns including campaign setup creative trafficking pixel development and more setting each campaign up for success from day 1<li> <li>Monitor the ongoing pacing performance and profitability across all our Paid Social campaigns<li> <li>Pull data to build consolidated client facing reporting via excel to best highlight key data trends and insights across our entire activation<li> <li>Use critical thinking amp analytical skills to analyze complex data sets to make decisions to beat client goals<li> <li>Support advanced measurement opportunities via native and third party solutions to tell bigger omnichannel performance stories and exchange learnings between Social and Programmatic<li> <li>Help build processes templates and practices that scale our ability to drive operational excellence across all responsibilities<li> <li>Mentor and collaborate with junior team members supporting your book of business to support growth and elevation for you and your teammates<li> <ul><p><strong>YOUR QUALIFICATIONS<strong><p> <p><strong>Hard skills<strong><p> <ul><li>Experience building and analyzing large datasets in Excel and BI tools<li> <li>Experience in managing campaigns in Meta Facebook amp Instagram TikTok and LinkedIn is required Preferred to also have expertise in Pinterest Snapchat Reddit andor X<li> <li>3+ years experience managing Paid Social Media campaigns is required<li> <li>Experience supporting an agency setting covering several clientsproduct lines at a time<li> <li>Preferred to have experience in some of our key verticals CommerceRetail Travel B2B Pharma NonProfitPolitical <li> <ul><p><strong>Soft skills<strong><p> <ul><li>Organized exemplifies outstanding organization and attention to detail<li> <li>Collaborative Accomplish communicator that enjoys partnering with other teammates to achieve shared objectives<li> <li>Motivated You bring an entrepreneurial mindset to the table<li> <li>Determined You always find a way to figure it out<li> <li>A Problem Solver You are excited by challenging problems and you enjoy working through complex solutions<li> <li>Energetic You enjoy building relationships and bring passion to whatever you do<li> <li>Always learning You know what you know and what you dont and are always looking to those around you to teach you something new<li> <li>Alignment with MiQs core values<li> <li>A cando attitude approaching your responsibilities with energy drive and enthusiasm<li> <li>A dream to grow your career as the company scales<li> <ul><p>Weve highlighted some key skills experience and requirements for this role But please dont worry if you dont meet every single one Our talent team strives to find the best people They might see something in your background thats a fit for this role or another opportunity at MiQ <p> <p>If you have a passion for the role please still apply<p> <p><strong>Whats in it for you <strong><br >MiQ is incredibly proud to foster a welcoming culture We do everything possible to make sure everyone feels valued for what they bring With global teams committed to diversity equity and inclusion were always moving towards becoming an even better place to work <p> <p><strong>Values<strong><p> <p>Our values are so much more than statements<strong> <strong>They unite MiQers in every corner of the world They shape the way we work and the decisions we make And they inspire us to stay true to ourselves and to aim for better Our values are there to be embraced by everyone so that we naturally live and breathe them Just like inclusivity our values flow through everything we do no matter how big or small<p> <ul><li><strong>We do what we love <strong> Passion <li> <li><strong>We figure it out <strong> Determination <li> <li><strong>We anticipate the unexpected <strong><strong> <strong>Agility <li> <li><strong>We always unite <strong> Unite<li> <li><strong>We dare to be unconventional <strong><strong> <strong>Courage<strong> <strong> <li> <ul><p><strong>Benefits <strong><p> <p>Every region and office has specific perks and benefits but every person joining MiQ can expect<p> <ul><li>A hybrid work environment <li> <li>New hire orientation with job specific onboarding and training <li> <li>Internal and global mobility opportunities <li> <li>Competitive healthcare benefits <li> <li>Bonus and performance incentives <li> <li>Generous annual PTO paid parental leave with two additional paid days to acknowledge holidays cultural events or inclusion initiatives <li> <li>Employee resource groups designed to connect people across all MiQ regions drive action and support our communities<li> <ul><p><strong>MiQ Pay Philosophy<strong> <p> <p>For individuals assigned andor hired to work in <strong>Chicago<strong> MiQ is required by law to include a reasonable estimate of the compensation range for this role This compensation range is specific to <strong>Chicago <strong>and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets experience and training licensure and certifications and other business and organizational needs At MiQ it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case A reasonable estimate of the current salary range for this position is <strong><em>$100000 $125000 <em><strong>This number does not reflect the OTE of the role This range may vary for positions outside of <strong>Chicago <strong>as it has not been adjusted for the applicable geographic differential associated with the location where the position may be filled and does not take into account our bonus and commission structures<p> <p>Regardless of location candidates can expect during the first few conversations with MiQs Talent team and Hiring Managers to share any approved budget and details on our competitive bonus and commission packages Please take a moment to view the MiQ IDEA Report to learn more about our approach to creating equitable compensation for our people<p> <p><em>Apply today<em><p> <p><em>Equal Opportunity Employer <em><p> <p><em>EVerify Employer<em><p> <p><br ><p>
Sr. Product Analyst
Company: Digital Turbine
Location: Washington DC
Posted Mar 13, 2024
<p>At <b>Digital Turbine<b> we make mobile advertising experiences more meaningful and rewarding for users app publishers and advertisers intelligently connecting people in more ways across more devices We provide app publishers and advertisers with powerful ads and experiences that captivate consumers fuel performance and help telecoms and OEMs supercharge awareness acquisition and monetization In a rapidly evolving industry we are constantly innovating and creating better paths of discovery to connect consumers publishers and advertisers across the mobile ecosystem <br ><b>Position Summary<b><br >We are seeking a talented and motivated Sr Product Analyst with a strong background in AdTech to join our dynamic team In this role you will be responsible for analyzing optimizing and driving the performance of our advertising technology products Your insights and expertise will play a crucial role in enhancing user engagement maximizing revenue and ensuring seamless user experiences across our mobile applications<br ><b>Key Responsibilities<b><br ><b>AdTech Expertise<b><br >Develop a deep understanding of our AdTech stack including ad serving platforms ad formats delivery experiences supply and demand dimensions partner programming requirements campaign scoring budget pacing audience management and userlevel targeting capabilities<br >Monitor and analyze key advertising performance metrics such as clickthrough rates CTR conversion rates impression delivery and ad revenue<br >Identify trends patterns and opportunities to optimize ad placements ad targeting and overall user engagement to maximize revenue and user satisfaction<br >Collaborate with crossfunctional teams to implement adrelated enhancements and ensure alignment with product strategy<br >Conduct AB tests and analyze user behavior to make datadriven recommendations for improving user experience as well as appad performance across our network<br >Possess strong familiarity with the Android ecosystem including the latest OS versions device fragmentation and user behavior trends<br >Evaluate the impact of Android updates on our applications performance including app compatibility user interactions and advertising integration<br ><b>Data Analysis and Insights<b><br ><b>Dig deep <b>You will utilize data analytics tools to perform indepth analysis of user engagement ad performance and app usage patterns across dozens of supplyside dimensions<br ><b>Make data accessible<b> You will query clean analyze and visualize datasets building product performance dashboards and workbooks using data visualization tools and pivot tables to effectively communicate performance trends to stakeholders<br ><b>Draw Insights<b> You will highlight key findings generate actionable insights and propose optimizations recommendations based on data contributing to product roadmaps and strategies<br ><b>Be the SME<b> You are the goto person when someone asks questions like is this feature working when do these events fire how should we interpret this graph or what does this value mean<br ><b>Define healthy<b> You will help to define performance expectations and monitoring requirements for new features so that we can quickly identify when issues arise<br ><b>Collaboration and Communication<b><br >Work closely with product managers software developers and UXUI designers to drive product enhancements and feature development <br >Assist data science with discovery investigations and insights to steer the development of machine learning algorithms <br >Collaborate with engineering teams to troubleshoot technical issues<br >Effectively communicate complex technical concepts to nontechnical stakeholders promoting a clear understanding of product performance and potential improvements<br ><b>Qualifications<b><br >Bachelors degree in Computer Science Engineering Business or a related field Masters degree is a plus<br >Proven experience 5+ years in product analytics experimentation conversion and growth optimization data science andor product management in the AdTech domain<br >Proficiency in data analysis tooling such as SQL Python or similar languages<br >Strong analytical mindset with the ability to interpret complex data and derive actionable insights<br >Natural tendency to be curious and creative<br >Familiarity with mobile application development Android Studio and related SDKs<br >Excellent communication skills both written and verbal<br >DetailOriented selfmotivated and able to work both independently and as part of a team<br >Prior experience with AB testing methodologies and statistical analysis is a plus<br ><b>About Digital Turbine<b><br >Digital Turbine NASDAQ APPS powers superior mobile consumer experiences and results for the worlds leading telcos advertisers and publishers Our endtoend platform uniquely simplifies the ability to supercharge awareness acquisition and monetization connecting our partners to more consumers in more ways across more devices <br >The company is headquartered in Austin Texas with global offices in New York Los Angeles San Francisco London Berlin Singapore Tel Aviv and other cities serving top agency app developer and advertising markets Listed on Deloitte Technology Fast 500 for six consecutive years since 2015 and winner of Austin Chamber of Commerces Company Culture in 2020<br >Digital Turbine is an equal opportunity employer committed to building a diverse and inclusive team We welcome people of different backgrounds experiences abilities and perspectives We embed diversity in our mindset products and teams to empower an inclusive equitable and culturally fluent environment Building this culture within our teams makes us better collaborators and partners driving better outcomes<br >To view our <b>Global Recruitment Privacy Notice<b> please click here <p>
Paid Social Media Specialist
Company: MiQ Digital
Location: Other US Location
Posted Mar 13, 2024
<p><strong>Role<strong> Paid Social Media Specialist <br ><strong>Location<strong> Toronto Canada<p> <p><strong>What youll do<strong><strong><br ><strong>Were MiQ a global programmatic media partner for marketers and agencies Our people are at the heart of everything we do so you will be too No matter the role or the location were all united in the vision to lead the programmatic industry and make it better<p> <p>As a Paid Social Media Specialist youll have the chance to<p> <ul><li>Run paid social media marketing campaigns<li> <li>Analyze review and report on effectiveness of paid campaigns to maximize results and make a recommendation for future campaigns<li> <li>Optimize campaigns on a daily weekly and monthly basis<li> <li>Proactively introduce new ideas and initiatives while staying current on emerging trends<li> <li>Report back weekly and when necessary to management on<li> <li>PPM Pacing Performance Margin for accounts you are responsible for<li> <li>Bandwidth<li> <li>MiQ reputational risks amp servicing risks<li> <li>Right to play risks <li> <li>When campaign budgets are shifting more to other 3rd parties<li> <ul><p><strong>What youll bring<strong><p> <ul><li>23 years of Paid Social experience<li> <li>Experience working in a team environment<li> <li>Experience managing social media strategy planning and daytoday execution native to each channel<li> <li>Passionate about social media with the strong knowledge of multiple social media platforms especially Meta<li> <li>Excellent knowledge of Excel and intermediate knowledge of Word and PowerPoint<li> <li>A strong work ethic and willingness to learn <li> <li>Ability to navigate competing deadlines and prioritise tasks <li> <li>Alignment with MiQs core valuesculture<li> <ul><p>Weve highlighted some key skills experience and requirements for this role But please dont worry if you dont meet every single one Our talent team strives to find the best people They might see something in your background thats a fit for this role or another opportunity at MiQ<p> <p>If you have a passion for the role please still apply<br ><strong>Whats in it for you <strong><strong><br ><strong>MiQ is incredibly proud to foster a welcoming culture We do everything possible to make sure everyone feels valued for what they bring With global teams committed to diversity equity and inclusion were always moving towards becoming an even better place to work<p> <p><strong>Values<strong><p> <p>Our values are so much more than statements<strong> <strong>They unite MiQers in every corner of the world They shape the way we work and the decisions we make And they inspire us to stay true to ourselves and to aim for better Our values are there to be embraced by everyone so that we naturally live and breathe them Just like inclusivity our values flow through everything we do no matter how big or small<p> <ul><li><strong>We do what we love <strong> Passion<li> <li><strong>We figure it out <strong> Determination<li> <li><strong>We anticipate the unexpected <strong><strong> <strong>Agility<li> <li><strong>We always unite <strong> Unity<li> <li><strong>We dare to be unconventional <strong><strong> <strong>Courage<strong> <strong><li> <ul><p><strong>Benefits<strong><p> <p>Every region and office has specific perks and benefits but every person joining MiQ can expect<p> <ul><li>A hybrid work environment<li> <li>New hire orientation with job specific onboarding and training <li> <li>Internal and global mobility opportunities<li> <li>Competitive healthcare benefits <li> <li>Bonus and performance incentives<li> <li>Generous annual PTO paid parental leave with two additional paid days to acknowledge holidays cultural events or inclusion initiatives<li> <li>Employee resource groups designed to connect people across all MiQ regions drive action and support our communities<li> <ul><p><em>Apply today<em><p> <p><em>Equal Opportunity Employer<em><p>
Principal Architect, NICE CXone
Company: TTEC Digital
Location: USA
Posted Mar 13, 2024
<p class=jobDescription> <p> At TTEC Digital we coach clients to ensure their employees feel valued and fully supported because an amazing customer experience is an employee first process Our vision is the same a place where employees know they can thrive <p> <p> <p> <p> As the Senior CCaaS Architect you will engineer and design the most complex Contact Center applications imaginable You are the subject matter expert who understands operational impacts of technology decisions and can easily explain to both technical and nontechnical stakeholders the importance of technology and the impacts to the business You will own the software development experience Be responsible for API integrations and Web service experiences You will formulate ideas into solutions Your handson programming knowledge of databases middleware and 3rd party application and integrations will be instrumental to the success of Client engagements Ability to function in a pre and post sales role You will work autonomously as well as with a team of engineers sales folks pre and post sales Clients and other industry leaders If you are a seasoned developersoftware architect let us know and apply today <p> <p> <p> <p> <p> <p> <strong> What Youll Be Doing <strong> <p> <ul> <li> <p> Leverage relationships to establish credibility Lead and participate in the initial opportunity qualification data gathering and solution development with TTEC Digital and partners <p> <li> <li> <p> Lead technical resources for CCaaS implementations on client projects <p> <li> <li> <p> Create technical documentation for detailed designs and customer requirements <p> <li> <li> <p> Ownership and responsibility for endtoend design of the technical architecture including Routing strategy ACD and IVR design API approach and external data integrations AI Concepts Design and maintain reusable code libraries <p> <li> <li> <p> Mentor junior level consultants <p> <li> <li> <p> Advise on testing strategy and provide input into test plans <p> <li> <li> <p> Participate in client requirements discovery meetings with Senior Business andor IT Execs down through Middle Management andor Analysts <p> <li> <li> <p> Leverage TTECs Solutions Framework in informal requirements meetings or facilitated workshops <p> <li> <li> <p> Document critical business andor IT requirements and compelling events requiring the client to make a change <p> <li> <li> <p> Identify and develop transformation roadmaps and quantifiable business cases <p> <li> <li> <p> Conduct solution design meetings with TTEC Digital Partners and client personnel to confirm solution scope and the design required to fulfill requirements <p> <li> <li> <p> Collaborate internally to develop detailed design solutions including the technology stack bill of material configurations architecture diagrams <p> <li> <li> <p> Develop and deliver Solution Review presentations <p> <li> <li> <p> Participate in field Professional Services and Managed Services communications with Partners to resolve presales design and configuration questions <p> <li> <li> <p> Develop and Present Solutions to the Client Support Deal Closure <p> <li> <li> <p> Support Proposal and Solution Overview documents <p> <li> <li> <p> Operate as a contributor role for RFP Response Development <p> <li> <li> <p> Support the preparation of materials to Cisco and the internal Bid Assurance processes <p> <li> <li> <p> Participate in Client Meeting Solution Reviews with Sales and Partners <p> <li> <li> <p> Contribute to ROI Business Case production <p> <li> <li> <p> Responsible for estimating and supervising technical efforts for all phases of the project <p> <li> <li> <p> Ability to communicate how the CCaaS platform works and how it can be applied to solving business needs <p> <li> <li> <p> Deliver the entire TTEC Digital value proposition and be a thought leader for CX Transformation <p> <li> <li> <p> Provide insights on competitor service offerings <p> <li> <ul> <p> <p> <p> <strong> What You Bring to the Role <strong> <p> <ul> <li> <p> Bachelors degree in computer science IT or engineering preferred <p> <li> <li> <p> 10 or more years experience in Contact Center and UC environments <p> <li> <li> <p> 5 or more years of NICE CXone software development to include design custom and common coding JavaScript Python Java C++ and testing of real time systems <p> <li> <li> <p> Experience creating a roadmap designing planning documenting and implementing end to end architecture using the latest technologies such as Genesys Pure Cloud Five9 Amazon Connect Cisco Avaya inContactNICE CXOne andor other cloud telephony platform NICE CXone highly preferred <p> <li> <li> <p> Experience with enterprise level CCaaS architecture for complex business needs <p> <li> <li> <p> Cloud Network infrastructure experience <p> <li> <li> <p> Experience creating and presenting to executive level stakeholders technical and nontechnical <p> <li> <li> <p> Existing knowledge andor industry certifications for Webex Collaboration Amazon Connect Genesys EngageCloud Google CCAI NICE CXone Verint Calabrio CRMs and process automation technologies <p> <li> <ul> <p> <p> <p> <strong> What You Can Expect <strong> <p> <ul> <li> <p> The anticipated range for individuals expressing interest in this position is $170000 to $215000 This position is eligible to participate in an annual incentive program Actual compensation offers to a candidate may vary based upon geographic location work experience education andor skill levels <p> <li> <li> <p> Benefits available to eligible employees include the following Medical dental vision taxadvantaged health care accounts financial and income protection benefits paid time off PTO and wellness time off <p> <li> <ul> <p> <p> <p> <p> <p> LIDD1 <p> <p> <p> <p> <strong> About Us <strong> <p> <p> TTEC Digital and our 1700+ employees pioneer engagement and growth solutions that fuel the exceptional customer experience CX TTEC Engage is a 60000+ employee service company with customers in more than 80 countries Together we utilize a holistic approach applying solutions from two centers of excellence Engage and Digital <p> <p> <p> <p> TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity national origin disability TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity <p> <p> <p> <p> Rarely do applicants meet all desired job qualifications so if you feel you would succeed in the role above please take a moment and share your qualifications <p> <p> <p> <p> LIRemoteUS <p><p>
Paid Social Sr. Manager
Company: MiQ Digital
Location: New York City, NY
Posted Mar 13, 2024
<p>Role Paid Social Sr Manager<br >Location New York City New York<br ><p> <p><strong>THE OPPORTUNITY<strong><p> <p>MiQ has been part of the programmatic landscape since the beginning and that programmatic expertise is the backbone to MiQs success Our Programmatic expertise is driven by our trading team Were looking for a trader to join our growing trading team as our first Social Media Expert MiQ is looking to expand our success in Programmatic into the Social Media space and we are looking to hire our first Social Media Trader to deliver world class execution and help define best practices This an exciting ground floor opportunity for MiQs newest venture<p> <p><strong>WHAT YOULL BE DOING <strong><p> <ul><li>Manage a growing portfolio of omnichannel clients to lead efforts on Meta FacebookInstagram TikTok LinkedIn Pinterest Snap Reddit and more<li> <li>Deliver strategic proposal responses that highlight native amp MiQ Advanced Social capabilities avails pricing estimates and benchmarks for new incoming opportunities <li> <li>Own all Social activation across campaigns including campaign setup creative trafficking pixel development and more setting each campaign up for success from day 1<li> <li>Monitor the ongoing pacing performance and profitability across all our Paid Social campaigns<li> <li>Pull data to build consolidated client facing reporting via excel to best highlight key data trends and insights across our entire activation<li> <li>Use critical thinking amp analytical skills to analyze complex data sets to make decisions to beat client goals<li> <li>Support advanced measurement opportunities via native and third party solutions to tell bigger omnichannel performance stories and exchange learnings between Social and Programmatic<li> <li>Help build processes templates and practices that scale our ability to drive operational excellence across all responsibilities<li> <li>Mentor and collaborate with junior team members supporting your book of business to support growth and elevation for you and your teammates<li> <ul><p><strong>YOUR QUALIFICATIONS<strong><p> <p><strong>Hard skills<strong><p> <ul><li>Experience building and analyzing large datasets in Excel and BI tools<li> <li>Experience in managing campaigns in Meta Facebook amp Instagram TikTok and LinkedIn is required Preferred to also have expertise in Pinterest Snapchat Reddit andor X<li> <li>3+ years experience managing Paid Social Media campaigns is required<li> <li>Experience supporting an agency setting covering several clientsproduct lines at a time<li> <li>Preferred to have experience in some of our key verticals CommerceRetail Travel B2B Pharma NonProfitPolitical <li> <ul><p><strong>Soft skills<strong><p> <ul><li>Organized exemplifies outstanding organization and attention to detail<li> <li>Collaborative Accomplish communicator that enjoys partnering with other teammates to achieve shared objectives<li> <li>Motivated You bring an entrepreneurial mindset to the table<li> <li>Determined You always find a way to figure it out<li> <li>A Problem Solver You are excited by challenging problems and you enjoy working through complex solutions<li> <li>Energetic You enjoy building relationships and bring passion to whatever you do<li> <li>Always learning You know what you know and what you dont and are always looking to those around you to teach you something new<li> <li>Alignment with MiQs core values<li> <li>A cando attitude approaching your responsibilities with energy drive and enthusiasm<li> <li>A dream to grow your career as the company scales<li> <ul><p>Weve highlighted some key skills experience and requirements for this role But please dont worry if you dont meet every single one Our talent team strives to find the best people They might see something in your background thats a fit for this role or another opportunity at MiQ <p> <p>If you have a passion for the role please still apply<p> <p><strong>Whats in it for you <strong><br >MiQ is incredibly proud to foster a welcoming culture We do everything possible to make sure everyone feels valued for what they bring With global teams committed to diversity equity and inclusion were always moving towards becoming an even better place to work <p> <p><strong>Values<strong><p> <p>Our values are so much more than statements<strong> <strong>They unite MiQers in every corner of the world They shape the way we work and the decisions we make And they inspire us to stay true to ourselves and to aim for better Our values are there to be embraced by everyone so that we naturally live and breathe them Just like inclusivity our values flow through everything we do no matter how big or small<p> <ul><li><strong>We do what we love <strong> Passion <li> <li><strong>We figure it out <strong> Determination <li> <li><strong>We anticipate the unexpected <strong><strong> <strong>Agility <li> <li><strong>We always unite <strong> Unite<li> <li><strong>We dare to be unconventional <strong><strong> <strong>Courage<strong> <strong> <li> <ul><p><strong>Benefits <strong><p> <p>Every region and office has specific perks and benefits but every person joining MiQ can expect<p> <ul><li>A hybrid work environment <li> <li>New hire orientation with job specific onboarding and training <li> <li>Internal and global mobility opportunities <li> <li>Competitive healthcare benefits <li> <li>Bonus and performance incentives <li> <li>Generous annual PTO paid parental leave with two additional paid days to acknowledge holidays cultural events or inclusion initiatives <li> <li>Employee resource groups designed to connect people across all MiQ regions drive action and support our communities<li> <ul><p><strong>MiQ Pay Philosophy<strong> <p> <p>For individuals assigned andor hired to work in <strong>New York<strong> MiQ is required by law to include a reasonable estimate of the compensation range for this role This compensation range is specific to <strong>New York<strong> and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets experience and training licensure and certifications and other business and organizational needs At MiQ it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case A reasonable estimate of the current salary range for this position is <strong><em>$100000 $125000 <em><strong>This number does not reflect the OTE of the role This range may vary for positions outside of <strong>New York <strong>as it has not been adjusted for the applicable geographic differential associated with the location where the position may be filled and does not take into account our bonus and commission structures<p> <p>Regardless of location candidates can expect during the first few conversations with MiQs Talent team and Hiring Managers to share any approved budget and details on our competitive bonus and commission packages Please take a moment to view the MiQ IDEA Report to learn more about our approach to creating equitable compensation for our people<p> <p><em>Apply today<em><p> <p><em>Equal Opportunity Employer <em><p> <p><em>EVerify Employer<em><p>