Jobs at Intelsat
604 open positions
Technician, Teleport Operations - Paumalu, HI
Company: Intelsat
Location: Other US Location
Posted Apr 29, 2024
The job description is for a key member of the Paumalu Teleport team, responsible for ensuring communications equipment operates properly and delivers high-standard service to customers. The role involves technical skills, routine maintenance, and emergency restoral procedures. The ideal candidate has vocational training or equivalent technical education, 1-3 years of relevant experience, and good organizational and team player skills.
Senior Manager, Customer Operations & Field Support
Company: Intelsat
Location: Chicago, IL
Posted Apr 10, 2024
<p><strong>Your impact<strong><br >The Sr Manager Customer Operations and Field Support is responsible for ensuring the customer satisfaction on all operational issues related to Inflight Entertainment and Connectivity IFEC for your customers You will lead the Electronically Steered Antenna ESA line maintenance program for the North American regional jet fleet and manage the line maintenance team You will also support to Intelsats airline customers for installation and maintenance issues and problemsolving processes You will be the primary liaison between airline customers and all the internal operational groups and will be the escalation path for any critical issues for both North America IFEC ATG4 Ku 2Ku and North American ESA You will partner with relevant Account managers and Project managers for seamless communications as well as work directly with leaders within Intelsat and at the airlines<br >You are an advocate for the airline customer with these internal groups and will drive critical metrics A key measure of success will be ensuring Intelsat finds operational issues before the customer does<br ><strong>What you will do<strong><br ><p><ul><li> Develop and lead the North America field team focused on building and maintaining strong relationships as a trusted advisor with key leaders at our airline partners ensuring open communication both ways <li> <li> Develop strategy and execution plans for our ESA maintenance program which will be a critical company effort in 202425 All of these installations will occur on the North America regional jet fleet replacing ATG4 technology <li> <li> Lead and manage the USbased maintenance team which will be a critical resource for the ESA maintenance effort <li> <li> Lead and coordinate the overall strategy and execution or our Field Support Representatives FSRs team and their ongoing engagement and performance with our Airline Partners ensuring all issues are identified and resolved in a timely manner <li> <li> Ownership of key operational metrics for the airline customer including Availability Mean Time to Resolve First Time Fix Customer Experience and Portal metrics Prepare and present operations section for airline Quarterly Business Review <li> <li> Act as point of contact for daily operational issues Attend any daily weekly or monthly calls between ops groups and airline customers to be aware of any issues Create weeklymonthly scorecards of airline metrics and issues <li> <li> Your business acumen will aid you in communicating seamlessly and effectively with a range of audiences including internal and external customers and senior management A critical success factor is developing strong internal relationships to collaborate to solve customer issues quickly and efficiently <li> <li> Support and be accountable for all deliverables and technical aspects of IFEC systems installed on the customer fleet including but not limited to installation preventative maintenance fault isolation troubleshooting software loading hardware replacement and fault rectification <li> <li> You will lead any special projects from an operational standpoint for your airlines and develop a strategy for execution this may include coowning certain larger campaigns such as fleet HW upgrade campaigns <li> <li> Proactively solve complex problems that involve cross functional coordination <li> <li> You will leverage your organizational position to advocate for your airline in the prioritization of software development work <li> <ul><p><br ><strong> Your required experienceskills<strong><br ><p><ul><li> Bachelors degree <li> <li> 7 years of relevant experience in inflight connectivity and airline operations <li> <li> Experience and demonstrated success in a customer facing role including ability to interface with both executive and technical teams at customers <li> <li> A unique combination of competencies within inflight connectivity satellite communications and airline operations <li> <li> Strong written and verbal communication skills are essential as well as the ability to present in front of groups including senior executives colleagues CEOs and large audiences <li> <li> This role is subject to ITAR candidates must be a US Person this includes US Citizen Permanent Resident or Protected Individual such as an asylee or refugee <li> <li> Demonstrated and Indepth knowledge of the relevant technologies and aircraft systems including both installation and operation of IFEC systems <li> <ul><p><br ><strong>Your success in this role will look like <strong><br ><p><ul><li> Build strong trustbased longterm relationships with customers and stakeholders understand and anticipate customer needs and continuously align the organization in pursuit of customer satisfaction <li> <li> Understand mission and objectives and role and functional interdependencies debate passionately conclude decisively and act as one team <li> <li> Team development defining expectations motivating coaching and facilitating results for the direct and indirect reports <li> <ul><p><br ><strong>It would be nice if you had <strong><br ><p><ul><li> Experience with IFEC product <li> <li> Experience in Account management <li> <ul><p><br ><strong>How we support you <strong><br ><p><ul><li> Hybrid work environment offering up to two days per week work from home for eligible positions <li> <li> Development opportunities supporting professional growth championed by our dedicated Learning amp Development team 2025 of our positions are hired internally <li> <li> Ways to get involved satellite launch parties company connect events charitable activities team social events recognition programs and employee resource groups <li> <li> Wide range of benefits and perks to help you stay healthy happy and productive These include paid leave programs medical tuition reimbursement and retirement benefits employee wellness offerings and more <li> <ul><p><br >These benefits are designed to support your overall wellbeing and help you succeed in your role<br ><strong>Our DampI Commitment<strong><br >Were committed to fostering a culture and environment of diversity inclusion and respect a place where everyone can show up fully as themselves and do their best work every day Were a technology leader committed to advancing diverse inclusive teams where belonging is rooted in our culture Intelsat has an established Diversity amp Inclusion Council and Employee Resource Groups Intelsat is an equal opportunity employer and does not discriminate based upon race color religion sex national origin ethnicity age disability pregnancy veteran status sexual orientation gender identity or any other characteristic protected by applicable law <br >While it is important to note that meeting the minimum qualifications is a fundamental requirement for consideration if you are enthusiastic about this role and are unsure how well your experience aligns with these requirements we encourage you to apply Our recruitment team will assess your application and determine if your skills and qualifications meet the essential criteria for this role or whether there might be another role within our organization that is a better match<br ><b>About Us<b> As the foundational architects of satellite technology Intelsat applies our expertise to develop breakthrough solutions that advance and secure boundless applications for our customers and partners<br >At Intelsat we increase human potential by connecting people communities businesses and governments Our employees enjoy a casual and collaborative environment where we celebrate professional excellence in pursuit of the corporate mission We hire skilled professionals who work in various areas such as satellite engineering network operations cloud architecture accounting sales legal and more Browse our current job openings or create a professional profile to stay informed about opportunities that match your interests and expertise<br >Intelsat is subject to regulation by certain US Government national security agencies which require that we collect and share certain Personally Identifiable Information PII with the US Government to obtain permission to employ nonUS persons in certain roles If selected for a role at Intelsat we may collect and share your PII for these purposes<br >Intelsat is an Equal OpportunityAffirmative Action Employer including Vets and Disabled<p>
Principal Engineer, Aircraft Structures Engineering
Company: Intelsat
Location: Other US Location
Posted Mar 21, 2024
In the Aircraft Technical Services (ATS) department, an ATS Sustaining Engineer collaborates with talented engineers to find solutions to customer issues related to the Intelsat Inflight Connectivity platform. The role involves providing engineering dispositions, preparing Engineering Authorizations, responding to customer queries, supporting after-hours coverage, and creating Static Strength and Damage Tolerance Analyses. The ideal candidate should have an Engineering Degree, 7+ years of relevant experience, proficiency in MS Office Suite, FEMAP, AutoCAD, SolidWorks, and Visual Basic, and knowledge of aircraft structures. The company offers a hybrid work environment, development opportunities, and a range of benefits and perks. Intelsat is committed to fostering a culture of diversity, inclusion, and respect.
Product Owner, Customer Experience
Company: Intelsat
Location: Washington DC
Posted Apr 10, 2024
Intelsat's Product Development group is seeking an innovative candidate with a passion for quality management. The role involves delivering real-world products on time and on budget, facilitating the testing of new features, and working closely with various teams to ensure successful product delivery. The ideal candidate should have a minimum of 3-years of relevant experience, a 4-year degree, and strong project/program management skills. Intelsat offers flexible work arrangements, personal and professional growth opportunities, and a fun, diverse, and inclusive culture.
Engineering/Process Optimization Associate - Rotational Program
Company: Intelsat
Location: Washington DC
Posted Apr 06, 2024
Intelsat's Rotational Associate Program is a two-year initiative for recent graduates to gain technical skills in the satellite communications industry. Participants rotate through three different teams over two years, gaining industry exposure and the opportunity to be selected for a full-time position. The program includes comprehensive orientation, training, and coaching, along with presentations at the end of each rotation. The Engineering Rotational Associate - Process Optimization track involves optimizing workflow processes within the Solutions Development department, working with Sales Engineering, Payload Operations, and Network Operations teams. The program culminates in a role aligned with the participant's experience.
Associate Satellite Controller
Company: Intelsat
Location: Washington DC
Posted Apr 20, 2024
The job posting is for a satellite operations controller position at Intelsat, a company that connects the world and transforms the satellite landscape. The job requires a team player with good communication skills, technical knowledge, and ability to work under pressure. The company offers a fun, diverse, and inclusive culture, awesome benefits, and opportunities for personal and professional growth.
Manager, Network Operations
Company: Intelsat
Location: Other US Location
Posted Apr 29, 2024
The role involves leading NOC teams supporting B2B and B2C services, managing a team of support technicians, creating and facilitating professional development, optimizing key functional areas, ensuring adherence to best practices, providing operational service support, leading recovery teams, managing technical and operations aspects, providing executive level reporting, acting as a liaison between technical teams and internal customers, investigating methods to better monitor the network, providing informal training, developing staff skills, assisting with budget forecasting, identifying process gaps, driving complex production support issues, participating in project management, and having excellent communication and leadership skills.
Satellite Engineer
Company: Intelsat
Location: Washington DC
Posted Apr 23, 2024
The job posting describes a role in satellite engineering/operations, requiring a bachelor's degree in engineering and at least one year of relevant experience. The role involves monitoring spacecraft systems, developing operations procedures, and performing routine analysis. The ideal candidate should have strong engineering principles, computer skills, and the ability to work in a team environment. The company offers a hybrid work environment, professional growth opportunities, and a range of benefits. The role is subject to ITAR/EAR and requires US person status.
Senior Information Security Analyst - US
Company: Intelsat
Location: Chicago, IL
Posted Apr 29, 2024
The Senior Information Security Analyst role at Intelsat involves managing cybersecurity, ensuring compliance with PCI, ISO, and Intelsat standards, leading security projects, and maintaining knowledge of security trends. The ideal candidate should have a technical degree, 5+ years of experience, strong cybersecurity knowledge, and experience in policy development and vulnerability assessments. The role offers a hybrid work environment, professional growth opportunities, and a diverse and inclusive culture.
Senior Manager, HR Business Partners
Company: Intelsat
Location: Washington DC
Posted Apr 05, 2024
<p><strong>Your impact <strong><br >Partner with the business to provide oversight and advise on global talent management activities partnering with key stakeholders and other HR team members Lead a small team of globally dispersed HRBPs Must have strong project management follow up and attention to detail To be successful you are responsible for formulating partnerships across the HR function and the business to deliver valueadded service to the business that reflect the objectives of the organization<br ><strong>What you will do <strong><br ><p><ul><li> Demonstrate your leadership capability managing a small team of globally dispersed HR business partners to successfully deliver goals established in support of human resources Initiatives <li> <li> Meet regularly with business stakeholders to understand their needs and provide them with strategic and operational human capital guidance <li> <li> Provide guidance and coaching around peoplerelated topics such as talent performance management career development employee engagement change management succession planning and organization design <li> <li> Partner closely with management and employees to improve work relationships build morale and increase productivity and retention Provide advice to managers on counseling and discipling employees and planning monitoring and appraising job results <li> <li> Ensure employees follow policies and procedures Recommend changes in policies and procedures based on employee and company needs Manage and resolve employee relations issues Conduct effective thorough and objective investigations <li> <li> Maintain working knowledge of legal requirements related to daytoday management of employees both domestically and internationally reducing legal risks and ensuring regulatory compliance Partner with the legal department as needed <li> <li> Proactively identify opportunities to utilize people trends to identify gaps and positively collaborate and influence with the HR Centers of Excellence to drive people strategies programs and policies that solve customer needs and commercial success <li> <li> Drive a highperformance culture in support of the overall Intelsat vision and contribute to development of the HR strategy and objectives <li> <li> Serve as an advocate and coach for building diverse and inclusive teams <li> <ul><p><br ><strong>Your required experienceskills<strong><br ><p><ul><li> Minimum 10 years of recent relevant experience in Human Resources that includes at least 3 years experience managing a team of HR Business Partners <li> <li> Bachelors degree <li> <li> Proficiency in Microsoft Office Suite including Outlook Word and PowerPoint Advanced proficiency in MS Excel Ability to adapt to software changes <li> <li> Knowledge and firsthand experience of the global HR domain including compensation practices organizational diagnostics employee relations employment law performance management talent and succession planning learning and development <li> <li> Experience supporting globally dispersed leaders with the interpersonal skills to effectively interact with people of various cultural backgrounds <li> <li> Excellent planning project management coordination and analysis capabilities with an attention to detail and accuracy <li> <ul><p><br ><strong>Your success in this role will look like <strong><br ><p><ul><li> Exercises sound and efficient judgment when managing complex decisions and utilizes data and systems to drive decision making <li> <li> Demonstrates a high level of confidentiality and discretion <li> <li> An effective communicator both written and verbal clear simple situational multilevel multicultural and relationship builder who demonstrated situational awareness <li> <li> Passionate about engaging with customers and demonstrates a sense of ownership and urgency to their work <li> <li> A focus on customer service while being selfreliant resourceful and pragmatic <li> <li> Can do attitude and pivots from strategic problem solving to strong execution <li> <li> Brings a commercial and innovative mindset to how they develop strategy and lead teams <li> <ul><p><br ><strong>It would be nice if you had <strong><br ><p><ul><li> SHRM or HRCI certification <li> <li> Degree in Human Resources or Business related <li> <ul><p><br ><strong>How we support you <strong><br ><p><ul><li> Hybrid work environment offering up to two days per week work from home for eligible positions <li> <li> Development opportunities supporting professional growth championed by our dedicated Learning amp Development team 2025 of our positions are hired internally <li> <li> Ways to get involved satellite launch parties company connect events charitable activities team social events recognition programs and employee resource groups <li> <li> Wide range of benefits and perks to help you stay healthy happy and productive These include paid leave programs medical tuition reimbursement and retirement benefits employee wellness offerings and more <li> <ul><p><br >These benefits are designed to support your overall wellbeing and help you succeed in your role<br ><strong>Our DampI Commitment<strong><br >Were committed to fostering a culture and environment of diversity inclusion and respect a place where everyone can show up fully as themselves and do their best work every day Were a technology leader committed to advancing diverse inclusive teams where belonging is rooted in our culture Intelsat has an established Diversity amp Inclusion Council and Employee Resource Groups Intelsat is an equal opportunity employer and does not discriminate based upon race color religion sex national origin ethnicity age disability pregnancy veteran status sexual orientation gender identity or any other characteristic protected by applicable law <br >While it is important to note that meeting the minimum qualifications is a fundamental requirement for consideration if you are enthusiastic about this role and are unsure how well your experience aligns with these requirements we encourage you to apply Our recruitment team will assess your application and determine if your skills and qualifications meet the essential criteria for this role or whether there might be another role within our organization that is a better match<br ><strong>Other Job Info <strong><br ><p><ul><li> These statements are intended to describe the general nature and level of work being performed by employees assigned to this job This is not intended to be an exhaustive list of all responsibilities duties and skills required of employees assigned to this job <li> <ul><p><br ><b>About Us<b> As the foundational architects of satellite technology Intelsat applies our expertise to develop breakthrough solutions that advance and secure boundless applications for our customers and partners<br >At Intelsat we increase human potential by connecting people communities businesses and governments Our employees enjoy a casual and collaborative environment where we celebrate professional excellence in pursuit of the corporate mission We hire skilled professionals who work in various areas such as satellite engineering network operations cloud architecture accounting sales legal and more Browse our current job openings or create a professional profile to stay informed about opportunities that match your interests and expertise<br >Intelsat is subject to regulation by certain US Government national security agencies which require that we collect and share certain Personally Identifiable Information PII with the US Government to obtain permission to employ nonUS persons in certain roles If selected for a role at Intelsat we may collect and share your PII for these purposes<br >Intelsat is an Equal OpportunityAffirmative Action Employer including Vets and Disabled<p>
Senior Systems Engineer - Chicago
Company: Intelsat
Location: Washington DC
Posted Apr 23, 2024
The role involves implementing, monitoring, and supporting IT operations, including virtualization, datacenter, servers, storage, and operating systems. Key responsibilities include establishing and enforcing system-level architectural design, performing trending analysis, and providing recommendations for improvements. The ideal candidate will have a bachelor's degree, at least five years of systems engineering experience, and proficiency in VMware vCenter Suite, Microsoft Windows Server, and NetApp storage appliances. Success in this role is characterized by exceptional communication, strong leadership, problem-solving acumen, adaptability, and stakeholder management skills.
Principal Software Engineer, Oracle EPM
Company: Intelsat
Location: Washington DC
Posted Apr 29, 2024
Intelsat is seeking a Principal Software Engineer with experience in Oracle EPM Cloud modules to enhance the capabilities of Oracle Enterprise Performance Management (EPM) Cloud. The role involves developing, implementing, and maintaining solutions for all EPM modules, including FCCS, EPBCS, ARCS, NRCS, TRCS, and PCMCS. The successful candidate will work on building and supporting application technical components, developing security, business rules, and data clearing procedures, and supporting month-end financial consolidations. The role requires excellent interpersonal and communication skills, and prior experience with Fusion ERP Cloud and report development using Financial Reporting Studio would be beneficial. Intelsat offers a hybrid work environment, professional growth opportunities, and a range of benefits and perks.