Jobs at Lucid Software

532,645 open positions

Lucid Software, founded in 2008 and headquartered in San Jose, builds cloud‑based diagramming and collaboration tools such as Lucidchart and LucidSpark. The company is recognized for high‑performance visual platforms that integrate with Google Workspace, Microsoft 365, and Slack, enabling teams to create flowcharts, org charts, and brainstorming canvases in real time.

Lucid hires across the entire tech stack: software engineers (frontend, backend, full‑stack), product managers, UX/UI designers, data scientists, and roles in sales, marketing, customer success, finance, HR, and operations. Candidates can expect a flexible, remote‑friendly environment, cross‑functional teams, and a focus on rapid iteration and user‑centric design.

Checking Lucid Software listings on Job Transparency gives you immediate access to salary ranges, employee sentiment scores, and remote‑work policies. This data helps you benchmark offers, negotiate confidently, and understand how Lucid values its workforce before you apply.

Product Manager

Company: Lucid Software

Location: Raleigh-Durham, NC

Posted Mar 11, 2024

Lucid Software is the leader in visual collaboration helping teams see and build the future from idea to reality Our products business and workplace culture have received numerous awards such as being named to the Forbes Cloud 100 and a Fortune Best Workplace in Technology Lucid is a hybrid workplace allowing employees to work remotely from one of our offices or a combination of the two depending on the needs of the role and team At Lucid we hold true to our core values of teamwork over ego innovation in everything we do individual empowerment initiative and ownership and passion and excellence in every area We value diversity and are dedicated to creating an environment that is respectful and inclusive for everyone Were looking for a product manager to work with our Suite Platform team to drive work around enterprise document controls and management In this role the PM would be responsible for supporting the document lifecycle for our largest customers and evolving the optionality and security of features that admins use to ensure compliance and control of their Lucid documents To be successful in this role the PM should have an understanding of enterprise administration models an understanding of enterprisegrade security and compliance and the ability to roll up their sleeves to solve difficult problems Experience with document management and or security compliance is a plus Responsibilities <ul><li>Perform qualitative and quantitative research to discover feature ideas and validate them before development<li> <li>Effectively leveraging metrics to understand usage patterns and the effectiveness of features using quantitative analysis to find opportunities for optimization<li> <li>Effectively plan and prioritize work across multiple projects and communicate priority to relevant stakeholders<li> <li>Be responsible for affecting key performance indicators<li> <li>Be an expert for our customers needs motivations and challenges to develop deep customer empathy and represent the customer to your team<li> <li>Work with sales legal support and CSMs to gather feedback and to deliver seamless experiences to our most important customers<li> <li>Work closely with UIUX designers and engineers to build a scalable product with excellent user experience<li> <li>Work across teams and with other PMs outside of reporting lines to drive consistency through influence<li> <li>Other duties as assigned<li> <ul>Requirements <ul><li>23 years of Product Management experience<li> <li>Ability to derisk can be creative and come up with ways to validate hypotheses quickly<li> <li>Proven ability to take feedback and learn fast<li> <li>Understand how to create simple and intuitive user experiences<li> <li>Excellent working relationship with engineering and UX<li> <li>Ability to talk with anyone from engineers to enterprise sales reps solution engineers legal executivelevel customers internal stakeholders and end users each in their own language<li> <li>Bachelors degree<li> <ul>Preferred Qualifications <ul><li>Experience with rapid prototyping and learning techniques including ABmultivariate testing<li> <li>Demonstrated success moving user activity and engagement metrics<li> <li>Strong understanding of digital products and productivity workflow<li> <li>Experience with documentcentric solutions within the Software as a Service SaaS domain<li> <li>Familiarity with industry standards and best practices in document security document governance and compliance<li> <li>Experience working with SaaS tools administrators<li> <ul>If youd like to confirm job application information found on other hiring websites please contact us directly at talentacquisitionlucidco LINJ1

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leading the future in luxury electric and mobility captivating luxury electric vehicles

Sr. Technical Program Manager, Infotainment BSP

Company: Lucid

Location: North Jersey

Posted Mar 10, 2024

Lucid Motors is seeking a Technical Program Manager for their Infotainment Platform team. The ideal candidate will have extensive experience in managing complex cross-functional BSP programs, preferably in the automotive industry. The role involves managing technical development programs, coordinating testing, integration, verification, and validation processes, and leading daily stand-ups, sprint planning, reviews, and retrospectives. The candidate must have a proven track record of delivering products to production, experience with Agile/Scrum/Sprint methodology, and embedded system development experience. Lucid offers competitive salaries, comprehensive benefits, and the opportunity to work with accomplished minds in the industry.

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Sales Development Representative (SDR)

Company: Dynatron Software

Location: Dallas-Fort Worth, TX

Posted Mar 10, 2024

About Dynatron Software At Dynatron Software we help automotive service departments increase revenue and profitability with our suite of services We strive to be a peoplefirst company where employees enjoy coming to work the people they work with and are given the autonomy to succeed Our company culture is built on a foundation of teamwork accountability integrity clear communication and positive attitudes We are currently looking to add new talent to our growing team Dynatron works with thousands of automotive dealerships across North America helping their Service Departments become more profitable with better software and professional services We have seen 2530 growth year over year for the past several years and continue to grow at a healthy and sustainable rate About the Role Are you interested in a sales career with a fastgrowing company in the automotive industry Dynatron Software is seeking a Sales Development Representative SDR to join our team As an SDR you will be responsible for the origination development and eventual transition of leads to support the sales team The SDR role is the first step in the sales team growth path Through mastering and refining your skills within the SDR team you can work your way into our growing Sales Team Daily Expectations The Sales Development Rep is an entrylevel role with daily activity goals This includes working cold warm and hot lead lists that have been generated from marketing campaigns databases and current customer upsell opportunities We expect each SDR to complete 80 calls a day and 50 emails a day We utilize outbound sequencing software that helps automate and organize your tasks to optimize your output and results Key responsibilities include <ul><li>Prospecting generating qualifying processing and following up on leads and setting appointments for the sales team<li> <li>Working closely with the sales team to nurture any potential leads opportunities<li> <li>Utilizing lead generation techniques through a variety of mediums such as email phone and Linkedin<li> <li>Effectively collaborating with the entire Lead Generation Team and providing feedback to improve strategies and processes<li> <li>Providing consistent concise accurate internal and external communications<li> <li>Effectively communicating and presenting Dynatron solutions and our value proposition to customers<li> <li>Demonstrating a commitment to the Dynatron Software product offerings staying educated on the new industry regulations our product solution changes innovations and trends<li> <li>Achieving lead generation call goal and appointment quota<li> <li>Maintaining accurate and efficient data entry into CRM System<li> <ul>Benefits Flexible working schedule and location 401K Medical Dental Vision PTO + 9 Paid Holidays plus the opportunity to work and grow with an awesome team of professionals In Return for Your Expertise You Will Receive <ul><li>Excellent benefits including health dental and vision insurance stock options work from home and flexible scheduling depending on job requirements professional development opportunities 9 paid holidays and 15 days PTO<li> <li>Home office setup support for remote employees<li> <li>A welcome swag bag with branded clothing as an official welcome to the team<li> <li>The chance to work for an organization that puts people first and fosters a culture of teamwork integrity communication accountability and positive attitude<li> <ul>Dynatron Software is an Equal Opportunity Employer and encourages all qualified individuals to apply Compensation Range $40000 45000yr base salary plus lead generation commissions with no cap commissions average $2000 a month

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Senior Software Engineer

Company: Column Software

Location: Remote

Posted Mar 11, 2024

Column is looking to hire a Senior Software Engineer to lead highimpact technical projects mentor junior engineers and uplevel our engineering practices They will be responsible for executing against our product roadmap identifying amp addressing largescale architectural issues and strengthening the quality of our engineering organization as a whole The role will report directly to Kevin McGillivray What Youll Do <ul><li>First Week Learn about Columns mission and vision and seek to understand our existing product You will have set initial 11s with teammates who will inform your understanding of our market customers and current projects Were a small company thats growing quickly so interpersonal rapport matters<li> <li>First Month Participate in your first project cycle and make your first commits to our codebase<li> <li>First Six Months Take on the role of tech lead for one of our services and act as the lead engineer in our project cycles Start participating in our oncall rotation and contribute to incident response efforts<li> <li>First Year Take on the role of a leader within our engineering team mentoring your colleagues both formally via processes like code review and knowledgesharing sessions and informally as a respected member of the team<li> <ul>Our Ideal Candidate <ul><li>Youre looking for a remotefirst role working with wildly talented people who care about their impact on local communities You should be based in North America or South America EST to PCT time zone<li> <li> You have experience managing serverless architectures preferably Firebase<li> <li>You have experience leading projects focused on DevOps CICD observability and monitoring DataDog Sentry CircleCI power user<li> <li>You have 2+ years of writing production react code as a senior SWE at a company with less than 100 software engineers<li> <li>You are opinionated about NoSQL data model patterns Node Typescript standards and testing strategies<li> <li>You are passionate about expanding areas of expertise learning new ways to do things and understanding why things are the way they are you love to get to the root of the problem no matter where the problem leads Resourceful and creative when executing solutions<li> <li>You enjoy mentorship incl providing regular feedback code reviewing and career advice<li> <li>You have a strong desire to exemplify our operating principles be worthy of trust do work that matters never stop learning intentionally build community and tell a better story<li> <li>You have grit and really want to work with us if you do not resemble our ideal candidate tell us why youd still be a great fit for this role in an optional cover letter<li> <ul><div> Compensation and Benefits Column is built on the belief that important information should be accessible to the public As such we work hard to model this behavior for potential Columnists by including our base compensation in all job descriptions and making our full benefits accessible online <ul><li>For USbased candidates we offer a base salary of $180000 plus a meaningful equity stake and 401k plan with a 5 match<li> <li>For candidates outside of the US we use a market multiplier and 12month trailing conversion rate to convert ontarget earnings into local currency We also offer a meaningful equity stake and retirement plans relevant to the country eg a pension plan in UK <li> <li>In addition all Columnists receive healthcare vision amp dental coverage for them and their dependents<li> <li>Unlimited and encouraged paid time off with a suggested 15day minimum and 16weeks paid parental leave <li> <li>Multiple stipends for you to invest in a home office setup and pursue wellness activities that make you feel healthy and whole<li> <ul>About Column Column is the first collaborative public notice platform helping publishers governments and legal services work together to inform their communities We are a remotefirst public benefit corporation with annual inperson retreats To us people are everything Our current Columnists are wildly talented people from around the globe We support and challenge each other We address real problems that people face in their communities We believe that we have the potential to be a generational company that will change the world as we know it Will you join us <div>

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Leading the future in luxury luxury electric and mobility Technical Program Manager

Technical Program Manager, Software Quality

Company: Lucid

Location: North Jersey

Posted Mar 11, 2024

<div>Leading the future in luxury electric and mobility<div> At Lucid we set out to introduce the most captivating luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space performance and intelligence Vehicles that are intuitive liberating and designed for the future of mobility We plan to lead in this new era of luxury electric by returning to the fundamentals of great design where every decision we make is in service of the individual and environment Because when you are no longer bound by convention you are free to define your own experience Come work alongside some of the most accomplished minds in the industry Beyond providing competitive salaries were providing a community for innovators who want to make an immediate and significant impact If you are driven to create a better more sustainable future then this is the right place for you We are seeking a Technical Program Manager to join our Software Quality team This position requires a highly experienced professional Program Manager with a proven track record of excellence and managerial achievement Our ideal candidate will be an accomplished team leader with a strong organizational capability to lead his or her team This candidate will have proactive communication so each individual team member remains aware of the timing and delivery expectations placed upon them and that critical issues are identified and brought to the attention of senior management with gauged advance notice The Role <ul><li>Create and play a leading role in the execution of an overall timing plan for our Automotive Infotainment products including definition of main work packages<li> <li>Interact with and coordinate work between Automotive Infotainment members data engineering cloud platform services and other vehicle departments that interface with Infotainment<li> <li>Create and implement FMEA Failure Mode amp Effects Analysis for Automotive Infotainment and vehicle sub systems<li> <li>Identify Risk area and produce mitigation strategies risk avoidance acceptance transference and limitation<li> <li>Facilitate product and functionaltechnical safety requirement and test case documentation as well as architecture documentation<li> <li>Drive consistent and timely closure of program deliverables<li> <li>Define and communicate dependencies between hardware software and suppliers with a focus on minimizing these dependencies<li> <li>Clearly communicate program status to overall organization other program managers and executives as required<li> <li>Work with resource managers and technical leads to define the level of effort resource requirements and summary timing plans<li> <li>Plan and manage sprints and hardwaresoftware development tasks in conjunction with resource managers and technical leads<li> <ul>Qualifications <ul><li>A minimum of 5 years of experience in software and hardware product development<li> <li>A proven track record of delivering end to end hardware and software products and experience with Integrated softwarehardware products from the early development phase to production<li> <li>Experience bringing integrated softwarehardware products from the early development phase to production<li> <li>Experience withexposure to development in CC++ Java QNX Android Automotive Linux development environments and DSP development<li> <li>Experience in developing automotive invehicle products and Automotive Infotainment systems<li> <ul>Preferred <ul><li>Experience in doing FMEA and similar methodologies<li> <li>Experience using AgileScrumSprint methodology including sprint planning and execution as well as a strong understanding of hardware development management methods<li> <li>Experience engaging working and managing the output of third party suppliers<li> <li>Experience with test and build aspects of software and hardware development<li> <li>Exposure to Telematics and embedded systems<li> <li>Experience with Data Engineering cloud technologies and implementing security policies<li> <li>PMP Scrum Master andor Product Owner certification preferred<li> <ul> Salary Range The compensation range for this position is specific to the locations listed below and is the range Lucid reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions including jobrelated knowledge skillset experience education and training certifications and other relevant business and organizational factors California Bay Area $115000 $165000 Additional Compensation and Benefits Lucid offers a wide range of competitive benefits including medical dental vision life insurance disability insurance vacation and 401k The successful candidate may also be eligible to participate in Lucids equity program andor a discretionary annual incentive program subject to the rules governing such programs Cash or equity incentive awards if any will depend on various factors including without limitation individual and company performance <div>Lucid maintains your privacy according to its Candidate Privacy Notice If you are a California resident please refer to our California Candidate Privacy Notice <div> At Lucid we dont just welcome diversity we celebrate it Lucid Motors is proud to be an equal opportunity workplace We are committed to equal employment opportunity regardless of race color national or ethnic origin age religion disability sexual orientation gender gender identity and expression marital status and any other characteristic protected under applicable State or Federal laws and regulations To all recruitment agencies Lucid Motors does not accept agency resumes Please do not forward resumes to our careers alias or other Lucid Motors employees Lucid Motors is not responsible for any fees related to unsolicited resumes

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Product Strategist - Marketing

Company: Truelogic Software

Location: Latin America,North America

Posted Mar 11, 2024

Truelogic is a leading provider of nearshore staff augmentation services located in New York Our team of 500 tech talents is driving digital disruption from Latin America to the top projects in US companies Truelogic has been helping companies of all sizes to achieve their digital transformation goals Would you like to make innovation happen Have you ever dreamed of building Products that impact millions of users Nice Then we have a seat for you on our team <h3> <h3> <h3> What are you going to do <h3> You will have the opportunity to work in a forwardthinking and growthoriented environment at a company when people improve technology for their clients They deploy their technical strategy in service of delivering business impact through reliable solutions experiences and partnerships They are known for Drupal they pioneered that playbook and executed it with fluency rigor and precision Led by their belief in open collaboration and continuous iteration they have expanded their Drupal expertise into deep Open Source strategiespartnering with clients on a longterm basis to solve their technology challenges with ingenuity and dependability <ul> <li> Own overall strategy implementation and lead client presentations on findings and final presentation of creative solutions <li> <li> Structure and champion creative brainstorms adhering to overall strategy driving key decisions and communicating results to broader project teams <li> <li> Work collaboratively with the development team to ensure the final digital product delivers on the original creative concept and lead internal creative iterations as needed <li> <li> Conduct targeted research into brand competitor or business whitespace through reviews of secondary and primary sources <li> <li> Develop primary research plans conduct research and analyze results <li> <li> Create key client deliverables with support from the Creative Strategy Director <li> <li> Assist with business development opportunities <li> <ul> <h3> <h3> What will help you succeed <ul> <li> Experience in a Product Manager or Digital Strategy role <li> <li> Experience working in a strategic digital agency environment must <li> <li> Personal involvement in successful digital product development engagements producing key clientfacing deliverables associated with the product campaign development process <li> <ul>

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Rootstock Cloud ERP Salesforce Cloud Platform Rootstock Software

Sales Development Rep

Company: Rootstock Software

Location: Remote

Posted Mar 10, 2024

About Us Rootstock Software® is disrupting the ERP space We are a worldwide provider of cloud ERP on the Salesforce Cloud Platform When combined with Salesforce CRM Rootstock Cloud ERP offers manufacturing distribution and supply chain organizations a single platform to grow and manage their businesses Rootstock Cloud ERP is a flexible modern and digitally connected system that transforms companies to deliver a more personalized customer experience efficiently scale operations and outservice the competition Rootstock Software® serves customers throughout North America Europe and Asia Pacific and is available exclusively on the Salesforce Platform Forcecom via the Salesforce AppExchange the worlds mostpopular marketplace for business apps Organizations now have insight on what is happening or what will happen at each step of the manufacturing distribution and supply chain processes This is a remote position based in the United States preferably in Central Time Zone Please no agenciesrecruiters Summary As a Rootstock Sales Development Representative reporting to the Director of Sales Development you will play a key role in generating new business opportunities and pipelines for the sales team You will work on generating interest by identifying critical decisionmakers and qualifying deals over the phone on social media and email etc The skills you learn here will help set you up for a prosperous career It is an excellent opportunity for someone interested in continuing to blaze their career path in sales or customerfacing roles About You You value inthemoment coaching consistent development of your skills and weekly 11s as well as the freedom to own your success You are a person that has enthusiasm for sales and doesnt take no for an answer You are a competitive selfstarter and have the willingness to work hard to own your results Responsibilities <ul><li>Making 50+ outbound phone calls each day Raise awareness and generate interest for Rootstock through calling outreach emails and social touches to prospects<li> <li>Achieving and exceeding weeklymonthly metrics qualified meetings qualifying leads and adding new contacts etc<li> <li>Gain business knowledge through researching how different businesses operate leadership structures what their pain points are and the obstacles they face every day<li> <li>Pipeline organization and collaboration with Account Executives for qualified meetings Team meetings where we discuss our progress challenges and more strategy to succeed<li> <li>Consistently achieve a quota to ensure territory revenue and growth objectives<li> <li>Use and maintain the Salesforce CRM according to Rootstocks standards provide metrics on leads <li> <ul>Requirements <ul><li>Bachelors degree from an accredited college or university<li> <li>Six months of experience in a similar capacity is required<li> <li>Experience in tech or software required<li> <li>Salesforce or other CRM experience a plus <li> <li>ERP SDR experience a plus<li> <li>Excellent written amp verbal communication skills<li> <li>Strong analytical skills <li> <li>Highly motivated driven and selfstarting individual<li> <li>A desire to grow and advance a career in sales<li> <ul>This position is commission eligible We offer our team members competitive compensation worldclass benefits worklife balance flexible schedules telecommuting vacation time off and the opportunity to work alongside an amazing and supportive team Rootstock values diversity and is an Equal Opportunity Employer

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Marketing Admin Assistant

Company: Dynatron Software

Location: Dallas-Fort Worth, TX

Posted Mar 10, 2024

At Dynatron Software we help automotive service departments increase revenue and profitability with our suite of services We strive to be a peoplefirst company where employees enjoy coming to work the people they work with and are given the autonomy to succeed Our company culture is built on a foundation of teamwork accountability integrity clear communication and positive attitudes We are currently looking to add new talent to our growing team About the Role This is a remote role This person will be responsible for processing marketing contracts for dealership customer retention programs and National Account Manager NAM support Qualified Candidates Need <ul><li>Strong working knowledge of Microsoft Windows and Microsoft Office applications with the ability to learn new software applications quickly and be comfortable working on different types of programs<li> <li>12 years of administrative assistance or customer service experience <li> <li>Clear professional verbal and written communication skills the ability to type 30 wpm and be well organized<li> <li>Critical thinking reasoning and problemsolving skills<li> <li>Team player who takes initiative<li> <li>Dealership marketing experience is a plus<li> <ul>Essential duties and responsibilities <ul><li>Complete advanced admin tasks of comprehending and processing contracts proofing campaigns and submitting orders with accuracy<li> <li>Prepare Market Evaluations that are used as sales tools <li> <li>Assist with special projects or other duties as assigned by department head or immediate supervisor <li> <li>Verify all existing database information gather additional information from existing clients and accurately enteruse all information as needed <li> <li>Work closely with the Marketing Sales Team Proofing campaigns and submitting orders with accuracy <li> <ul>Job Requirements <ul><li>Follow processes and instructions given verbally or through documentation <li> <li>Ability to work independently and manage multiple tasks accurately with minimal supervision <li> <li>Flexibility and adaptability in a fastpaced ever changing business environment <li> <li>Project a professional company image through phone and email communication by maintaining proper etiquette in all situations <li> <li>Gain a highlevel understanding of our companys products with special attention to Automotive Industry Marketing<li> <ul>In Return for Your Expertise You Will Receive <ul><li>Excellent benefits including health dental and vision insurance stock options work from home and flexible scheduling depending on job requirements professional development opportunities 9 paid holidays and 15 days PTO<li> <li>Home office setup support for remote employees<li> <li>A welcome swag bag with branded clothing as an official welcome to the team<li> <li>The chance to work for an organization that puts people first and fosters a culture of teamwork by embracing our 7 core values <ul><li>Success Driven We strive for excellence with continuous improvement and grit<li> <li>Delivering Results We deliver a high quality of work and we dont confuse effort with results<li> <li>SelfMotivated We are passionate problem solvers who love what we do<li> <li>Sense of Urgency We know our priorities and take decisive action<li> <li>Accountability We take extreme ownership and deal with the consequences of our actions<li> <li>Integrity We are true to our commitments even when its hard<li> <li>Positive Attitude We have a positive mindset and we enjoy what we do<li> <ul><li> <ul>Dynatron Software is an Equal Opportunity Employer and encourages all qualified individuals to apply Compensation Range $1821hr

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Senior Demand Generation Manager

Company: Merge Software

Location: San Francisco, CA

Posted Mar 11, 2024

<div> At Merge we revolutionize the way B2B companies integrate Unfamiliar with the integration problem The average company expects to spend hundreds of hours a year integrating with dozens or more vendors Alignment between sales partnerships product management design engineering and customer success a lot right is absolutely critical and a major headache Integrations are a todo that goes on and on Our Unified API empowers developers to offer integrations with hundreds of platforms instantly Now were hiring for you an ambitious leader ready to help build design and support enterprisegrade software scaled to millions of users Are you ready to be part of a team redefining how companies build for the future Apply now <div> <div> What You Will Do <ul><li>Ramp up our accountbased marketing Support our sales outbound motion to target accounts with campaigns that capture the interest of our buyers<li> <li>Be an audience expert Build a strong intuition of our audience of developers and product leaders in startups responsible for building product integrations<li> <li>Dream up campaigns Youll ideate and create new campaigns in collaboration with Product Marketing WebsiteOps and Design team members<li> <li>Then execute those campaigns Manage and continuously optimize daytoday email campaigns to target our key developer and product personas<li> <li>Create sustainable pipeline Scale our marketing efforts to generate predictable selfserve signups PQLs and sales pipeline demos opportunities<li> <ul>What We Are Looking For <ul><li>Marketing professional 5+ years demand generation experience preferably for B2B SaaS companies that have selfserve or productled growth models<li> <li>Thrive in a fastpaced environment Youre hungry for rapid growth and pioneering a new market in opposition to existing competition<li> <li>Analytical and experimental Use analytical insights to continuously test campaigns subject lines and calls to action Youll ensure maximum value is created from our investments <li> <li>Cogent communicator Youre an excellent listener presenter and problem solver with a handson approach to writing emails and writing landing page copy<li> <li>Knows marketing tools Youre comfortable with the full marketing stack to collect enrich and report on our funnel Youre excited to put Salesforce Hubspot Google Analytics and more to use<li> <li>Intuition for channels Extensive experience with segmenting audiences and developing integrated lifecycle campaigns Ability to drive our partners and vendors to deploy best practices and achieve results<li> <ul>Compensation <ul><li>The cash compensation range for this role is $140000 $195000<li> <li>Actual compensation packages are based on a wide array of factors unique to each candidate including but not limited to skill set years amp depth of experience certifications In addition to cash compensation all employees receive an equity compensation package<li> <ul><div> Benefits <ul><li>Unlimited PTO + 10 company holidays<li> <li>100 covered health vision and dental insurance<li> <li>401K Plan<li> <li>$200 onetime home office stipend<li> <li>Free dinner when working past 7pm<li> <ul><div> Merge is an equal opportunity employer and we value diversity at our company We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status disability status or any other protected class <div>

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Manager, Digital Customer Success

Company: Jama Software

Location: Remote

Posted Mar 11, 2024

<div> Jama Software® is focused on maximizing innovation success in multidisciplinary engineering organizations Numerous firsts for humanity in fields such as fuel cells electrification space softwaredefined vehicles surgical robotics and more all rely on Jama Connect® requirements management software to minimize the risk of defects rework cost overruns and recalls Using Jama Connect engineering organizations can now intelligently manage the development process by leveraging Live Traceability™ across bestofbreed tools to measurably improve outcomes Our rapidly growing customer base spans the automotive medical device life sciences semiconductor aerospace amp defense industrial manufacturing consumer electronics financial services and insurance industries <div> We are looking for a Manager Digital Customer Success who is responsible for defining leading and tracking strategic and operational programs to improve Jama Softwares ability to deliver excellent customer outcomes effectively and efficiently through the digital experience Youll be working with your manager our VP of Customer Success to achieve the goals of the Demand Generation team Youll also partner to orchestrate results with Customer Success Support Solutions Customer Marketing Product and Engineering This role will also lead a team providing support guidance and mentorship to staff Join our dynamic team in a remotefirst work environment with the opportunity for some travel and to come together annually for a companywide gathering What Youll Do <ul><li dataleveltext= datafont=Symbol datalistid=1 datalistdefnprops= dataariaposinset=1 dataarialevel=1>Lead and inspire a team providing guidance coaching and support to ensure individual and collective success <li> <li dataleveltext= datafont=Symbol datalistid=1 datalistdefnprops= dataariaposinset=2 dataarialevel=1>Establish key performance indicators for the team and regularly monitor and report on performance metrics Take corrective action as needed to achieve targets <li> <li dataleveltext= datafont=Symbol datalistid=1 datalistdefnprops= dataariaposinset=3 dataarialevel=1>Implement training programs for CSMs to enhance their skills in customer engagement product knowledge and problem resolution <li> <li dataleveltext= datafont=Symbol datalistid=1 datalistdefnprops= dataariaposinset=4 dataarialevel=1>Handle advanced customer issues providing swift resolution and ensuring customer satisfaction is maintained <li> <li dataleveltext= datafont=Symbol datalistid=1 datalistdefnprops= dataariaposinset=5 dataarialevel=1>Define and implement a digital customer journey and experience with content creation curation and metrics <li> <li dataleveltext= datafont=Symbol datalistid=1 datalistdefnprops= dataariaposinset=6 dataarialevel=1>Collaborate on Gotomarket GTM andor customer adoption campaigns including collaboration with Marketing Product Data Teams and Revenue Operations <li> <li dataleveltext= datafont=Symbol datalistid=1 datalistdefnprops= dataariaposinset=7 dataarialevel=1>Enhance and augment the digital experience for CSMled customers <li> <li dataleveltext= datafont=Symbol datalistid=1 datalistdefnprops= dataariaposinset=8 dataarialevel=1>Crossfunctionally align the digital experience across email inapp the customer portal Product feedback etc for a cohesive customer experience <li> <li dataleveltext= datafont=Symbol datalistid=1 datalistdefnprops= dataariaposinset=9 dataarialevel=1>Define lead and track strategic and operational digital programs to successful completion <li> <li dataleveltext= datafont=Symbol datalistid=1 datalistdefnprops= dataariaposinset=10 dataarialevel=1>Design evaluate and measure digital programs against internal targets for continuous improvement <li> <li dataleveltext= datafont=Symbol datalistid=1 datalistdefnprops= dataariaposinset=11 dataarialevel=1>Leverage data and analytics to develop lead and measure results for GTM sales and adoptionrelated initiatives programs and campaigns <li> <li dataleveltext= datafont=Symbol datalistid=1 datalistdefnprops= dataariaposinset=12 dataarialevel=1>Manage workflows and set direction for the Digital Customer Sucess Team to ensure optimal performance against set plans and standard processes including providing mentorship and coaching to help team reach full potential <li> <ul>What Youll Bring <ul><li dataleveltext= datafont=Symbol datalistid=1 datalistdefnprops= dataariaposinset=13 dataarialevel=1>57+ years in Customer Success program management in SaaS with demonstrable experience designing techtouch processes automation and CRM tools <li> <li dataleveltext= datafont=Symbol datalistid=1 datalistdefnprops= dataariaposinset=14 dataarialevel=1>2+ years in building a Digital Customer Success program with proven results <li> <li dataleveltext= datafont=Symbol datalistid=1 datalistdefnprops= dataariaposinset=15 dataarialevel=1>2+ years of people management experience <li> <li dataleveltext= datafont=Symbol datalistid=1 datalistdefnprops= dataariaposinset=15 dataarialevel=1>Proven experience with collecting understanding and using data and in building and scaling operational tools <li> <li dataleveltext= datafont=Symbol datalistid=1 datalistdefnprops= dataariaposinset=15 dataarialevel=1>A deep understanding of programs that help drive product adoption growth customer loyalty and customer retention <li> <li dataleveltext= datafont=Symbol datalistid=1 datalistdefnprops= dataariaposinset=15 dataarialevel=1>Demonstrated success with crossfunctional coordination including planning execution tracking decisionmaking and goal management <li> <li dataleveltext= datafont=Symbol datalistid=1 datalistdefnprops= dataariaposinset=15 dataarialevel=1>Experience with AB testing segmentation personalization and other customer engagement optimization techniques including email campaigns inapp experience webinarsevents and certifications <li> <li dataleveltext= datafont=Symbol datalistid=1 datalistdefnprops= dataariaposinset=15 dataarialevel=1>Experience with defining and leading digital engagement strategies <li> <li dataleveltext= datafont=Symbol datalistid=1 datalistdefnprops= dataariaposinset=15 dataarialevel=1>Demonstrated progressive experience with Digital Programs Customer Marketing or related experience with a technical SaaS or subscription software service <li> <li dataleveltext= datafont=Symbol datalistid=1 datalistdefnprops= dataariaposinset=15 dataarialevel=1>Strong verbal and written skills with a strong ability to articulate and communicate strategies and plans <li> <li dataleveltext= datafont=Symbol datalistid=1 datalistdefnprops= dataariaposinset=15 dataarialevel=1>Passion for continuous iteration and experimentation with the ability to be datadriven amp analytical and to measure the business impact of solutions <li> <li dataleveltext= datafont=Symbol datalistid=1 datalistdefnprops= dataariaposinset=15 dataarialevel=1>Strong communication skills able to collaborate with a variety of collaborators including leadership and crossfunctional teams including Customer Success Managers Account Executives Marketing and Product teams <li> <li dataleveltext= datafont=Symbol datalistid=1 datalistdefnprops= dataariaposinset=15 dataarialevel=1>Excellent organization skills experience leading project plans meeting deadlines and proactively raising blockers or risks <li> <ul>Nice to Have <ul><li dataleveltext= datafont=Symbol datalistid=1 datalistdefnprops= dataariaposinset=11 dataarialevel=1>Experienced leading crossfunctional initiatives in midsized or large organizations <li> <li dataleveltext= datafont=Symbol datalistid=1 datalistdefnprops= dataariaposinset=12 dataarialevel=1>Experience with Requirements Management Application Lifecycle Management or Product Lifecycle Management products <li> <ul>Perks and Benefits <ul><li dataleveltext= datafont=Symbol datalistid=1 datalistdefnprops= dataariaposinset=1 dataarialevel=1>Virtual first and culturally diverse work environment spanning 8 countries <li> <li dataleveltext= datafont=Symbol datalistid=1 datalistdefnprops= dataariaposinset=2 dataarialevel=1>Ambitious and fun work with a chance to define distinct companyshaping tangible contributions <li> <li dataleveltext= datafont=Symbol datalistid=1 datalistdefnprops= dataariaposinset=3 dataarialevel=1>Flexible time off and leave programs crafted to meet the needs for your rejuvenation and extra support to cope with life events with a quarterly $75 wellness reimbursement <li> <li dataleveltext= datafont=Symbol datalistid=1 datalistdefnprops= dataariaposinset=4 dataarialevel=1>Comprehensive and affordable medical dental and vision plans with pretax savings accounts and a generous 401k employer match<li> <li dataleveltext= datafont=Symbol datalistid=1 datalistdefnprops= dataariaposinset=4 dataarialevel=1>12 weeks of paid parental leave to bond with your new family member<li> <li dataleveltext= datafont=Symbol datalistid=1 datalistdefnprops= dataariaposinset=4 dataarialevel=1>Emphasis on learning and development at all levels with a subscription to LinkedIn Learning <li> <ul>At Jama Software we welcome passionate individuals who have the unrestricted right to work in the United States including natural citizens and Green Card holders and reside in eligible states to join our team Jama Software participates in EVerify and will provide the federal government with your Form I9 <div> If you get to this point we hope youre feeling excited about the job you just read Even if you dont feel that you meet every single requirement we still encourage you to apply Women BIPOC LGBTQ and other underrepresented groups are highly encouraged to apply Were eager to meet people that believe in Jama Softwares mission and can contribute to our team in a variety of ways not just candidates who check all the boxes Jama Software is an Equal Opportunity Employer Qualified applicants will be considered without regard to race color religion sex national origin age veteran status sexual orientation gender identity disability genetic information or that of their relatives friends or associates or any other characteristic protected under federal state or applicable law We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform crucial job functions and to receive other benefits and privileges of employment Please contact us at recruitingjamasoftwarecom to request an accommodation <div>

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Support Analyst

Company: CSE Software

Location: Peoria, IL

Posted Mar 10, 2024

CSE Software Inc is a custom digital solutions provider that has been delivering results since 1990 CSE is a privately held womanowned business seeking a fulltime onsite individual to join our Support Analyst team in Peoria IL This individual will have the knowledge and experience of working with desktop applications with an understanding of PC software and operating Systems An ideal candidate will also have a customerfocused attitude along with the ability to be extremely organized efficient and selfmotivated Qualifications <ul><li>Experience with PC software troubleshooting <li> <li>Experience with help desksupport center experience <li> <li>Some experience with SQL and Microsoft products a plus <li> <li>Excellent written and verbal communication skills <li> <li>Outstanding proven customer service skills <li> <li>Ability to work in a team environment as well as individually <li> <li>Possess organizational skills <li> <li>Ability to prioritize tasks from multiple people <li> <li>Possess problem assessment and problem solving skills <li> <li>Keen attention to detail and accuracy <li> <li>Professional <li> <li>Availability to work flexible schedule is a must <li> <ul>If youre interested in an exciting and fast paced career in a fun high tech company join us we work hard and play hard We offer an excellent compensation package including Salary based on experience and benefits including 401k health insurance paid holidays and paid time off This position does not include sponsorship for United States work authorization CSE Software Inc hires without regard to race color religion sex age national origin ancestry sexual orientation marital status pregnancy military status unfavorable discharge from military service or disability An Equal Opportunity Employer

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Implementation Specialist - Remote (1839)

Company: Asure Software

Location: Tampa Bay, FL

Posted Mar 10, 2024

Who we are Over 500 employees strong Asure sees Human Capital Management HCM through the lens of entrepreneurs and executives with an owners mentality We help businesses develop their Human Capital to get to the next level stay compliant and allocate their time money and technology toward growth Our HCM platform empowers more than 80000 clients to build great teams and better manage their people while staying compliant in an everchanging HR legislative landscape Asures HCM offering includes Payroll amp Tax HR and Time amp Attendance software and HR Services ranging from online compliance tools to a fully outsourced HR department Must live in or be willing to relocate to one of the following states to be eligible for hire Florida Vermont Tennessee Texas New York Washington Nebraska North Carolina Arizona Rhode Island New Jersey California Missouri Michigan Massachusetts or Illinois Major Duties and Responsibilities <ul><li> Implement corporate or departmental policies procedures and service standards in conjunction with management<li> <li> Confer with customers by telephone or video calls and email to provide information about products and services<li> <li> Answer customer inquiries regarding system access or system questions to resolve problems<li> <li> Ask questions in accordance with instructions to obtain various specified information such as clients primary and HR contact employee headcount and work locations<li> <li> Compile information about new accounts enter account information into CRM system and support ongoing data maintenance<li> <li> Investigate and correct errors on implementation cases and accounts in CRM system or HR Compliance Library<li> <li> Input data such as updated client information into CRM system<li> <li> Relay client concerns to the HR Consulting management team<li> <li> Prepare responses to correspondence containing routine inquiries<li> <li> Retrieve corporate documents or case records<li> <li> Keep records of customer interactions or transactions recording details of inquiries complaints or comments as well as actions taken to resolve issues <li> <li> Work to determine rootcause issues identify trends and increase customer satisfaction <li> <li> Work crossdepartmentally with other groups to assist with client support to resolution and promote One Asure<li> <li> Provide administrative support<li> <li> Performs other duties as assigned to support overall departmental and Asure client needs<li> <ul>Qualifications and Requirements <ul><li> High SchoolGED or equivalent combination of education and experience At least 1 year of experience in clientfacing support role <li> <li> Prior exposure to HR Support highly preferred<li> <li> Demonstrated ability to manage and resolve client complaints<li> <li> Outstanding verbal and written ability to correspond with clients stakeholders and the HR team<li> <li> Initiative good judgment and a high standard of professional business ethics Professional manner required in appearance speech and presentation of self and developed materials<li> <li> Ability to maintain highly confidential information received from clients and Asure<li> <li> Excellent customer service and project management skills<li> <li> Ability to handle frequent interruptions from clients and coworkers and easily adapt to ambiguous situations<li> <li> Must be highly organized and work independently with a moderate level of supervision<li> <ul>Benefits <ul><li>Medical Dental Vision HSA FSA effective day 1<li> <li>Basic Life A+D and STD<li> <li>401K Program<li> <li>Employee Stock Purchase Program<li> <li>PTO<li> <ul>Our Mission To provide Human Capital Management HCM software and services that help companies grow while nurturing a culture of growth around us <ul><li>Helping customers grow by getting the most from their human capital<li> <li>Helping our employees grow personally and professionally<li> <li>Growing relationships in our communities that inspire goodness<li> <li>Grow shareholder value<li> <ul>Our Vision Be the most trusted Human Capital Management resource to entrepreneurs everywhere Our Values Reflect who we are and what we stand for as a company <ul><li>Embrace Change<li> <li>Lead with Integrity<li> <li>Own the Outcome<li> <li>Deliver Awesome<li> <li>Be a Good Human<li> <ul>We are an equal opportunity employer Criminal background checks conducted at employment offer NO AGENCIES PLEASE Any unsolicited resumes sent to Asure Software from a third party such as an Agency including unsolicited resumes sent to Asures mailing address fax machine or email address directly to employees or hiring managers will be considered Asure property Asure will not pay a fee for any placement resulting from the receipt of an unsolicited resume

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Frequently Asked Questions

What is it like to work at Lucid Software?

Lucid offers a culture of transparency, collaboration, and continuous learning. Employees enjoy flexible schedules, generous paid time off, and remote‑first policies that support work‑life balance. The team prioritizes open communication, rapid feedback loops, and a mission‑driven focus on building intuitive visual collaboration tools for global users.

What types of positions are available at Lucid?

Lucid hires in engineering (frontend, backend, full‑stack, DevOps), product management, UX/UI design, data science, customer success, sales, marketing, finance, HR, and operations. Many roles support remote work and cross‑regional collaboration, making it easier for talent worldwide to contribute.

How can I stand out as an applicant for Lucid Software?

Demonstrate your passion for visual collaboration by showcasing relevant projects or code samples. Tailor your resume to highlight skills that match Lucid’s tech stack (React, Node.js, Go, SQL, design tools). Include metrics that show impact, research Lucid’s products, and articulate how you would improve them. Engage with Lucid’s community on GitHub or design forums, ask insightful questions during interviews, and follow up with a concise thank‑you note that reinforces your fit.

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