Jobs at Neco Finance
207,044 open positions
Workforce Forecasting Analyst
Company: Beyond Finance
Location: Remote
Posted Dec 06, 2023
We cultivate an environment of community, connection, and belonging across our entire organization. For eligible full-time employees, we offer: Considerable employer contributions for health, dental, and vision programs Generous PTO, paid holidays, and paid parental leave 401(k) matching program Merit advancement opportunities Career development & training And finally, our team spirit and culture! What You’ll Do: Analyzes and collects historical trend data to determine future performance for various forecasting assumptions (volume, AHT, shrinkage, occupancy, etc.) The ideal candidate will possess experience in typical workforce management disciplines: scheduling, RTA, forecasting, intermediate level reporting skills, and experience with recommending workforce optimization. While you make a difference for others, we’ll work to make a difference for you, providing an uplifting, collaborative work environment and benefits that reflect your value to us. Loads and updates monthly/weekly/daily/interval-level forecasts into WFM system Generates staffing requirements based on forecast projections Updates agent and supervisor profiles Documents standard workflows and best practices Prepares, updates, and builds reports to present forecasting and hiring views to the Operations team and business leaders Assists partners by providing value-added agent performance detail, such as AHT, shrinkage, and adherence trends Meets with business to discuss ways to ensure best-fit staffing on a long-term and short-term basis Builds, maintains, and automates reporting for executive and front line leadership as well as agent visibility Provides support to Workforce Manager, by acting as a secondary point of contact for direction and leadership among the WFM team Assists with real-time analyst and scheduling analyst functions on an as needed basis, including but not limited to: reviewing and approving time off requests, building new hire schedules, optimizing existing schedules, adjusting schedules ad-hoc based on same-day occurrences, approving time off requests, and other duties as assigned Job Requirements and Qualifications 5+ years in a contact center environment (required) 4+ years in a Workforce Management (WFM) specialty role and hands-on experience with Community WFM and WFO systems (preferred) or alternatives (Aspect eWFM, NICE IEX, Verint, Calabrio) Proficiency with Microsoft Excel to include making charts, data manipulation, and pivot tables Organizes workday proactively with little oversight Communicates effectively and confidently, offering clear and concise explanations to business partners Investigates and problem-solves in advance, with equal focus on current concerns as well as foresight into future issues that may arise Proven effectiveness in decision-making and consultative analysis Why Join Us? No fee will be paid to their parties who submit unsolicited candidates directly to Beyond Finance employees or the Beyond Finance HR team. No placement fee will be paid to any third party unless such a request has been made by the Beyond HR team. Beyond Finance does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job positions. If you’re looking to join a forward-thinking, rapidly growing organization with helping people as its number one goal, we want to hear from you.
Senior Paralegal
Company: Possible Finance
Location: Remote
Posted Dec 09, 2023
Our fully distributed, multi-cultural team is located across North America, Latin America, Asia, and Africa. Facilitate prompt, efficient, and professional communication with employees, service providers, and business partners. Privacy Policy To learn more, please visit our Privacy Policy page. With the backing of our venture investors (Union Square Ventures, Canvas Ventures, Euclidean Capital, Unlock Venture Partners), a loyal following of hundreds of thousands of customers, and a fantastic team, we’re unwavering in our fight for financial fairness. Draft and proofread legal correspondence, and build templates for responses. The work will also include interactions with partners, outside counsel, and state regulators. This work includes assisting in-house counsel with litigation and pre-litigation matters, documentation, and processes. Your focus will be to assist with case management, preparing legal correspondence, pleadings and discovery responses, maintaining schedules and deadlines, and other projects as assigned. If you’d like to help us ship financial products that protect consumers from predatory lending practices and promote financial health, give us a shout. You will have the opportunity to collaborate with other executives, department managers, and employees in the different departments.
Director of Customer Operations
Company: Possible Finance
Location: Remote
Posted Dec 09, 2023
Our fully distributed, multi-cultural team is located across North America, Latin America, Asia, and Africa. Privacy Policy To learn more, please visit our Privacy Policy page. With the backing of our venture investors (Union Square Ventures, Canvas Ventures, Euclidean Capital, Unlock Venture Partners), a loyal following of hundreds of thousands of customers, and a fantastic team, we’re unwavering in our fight for financial fairness. You will work closely with peers across the entire organization to build, scale, and maintain a best-in-class operation. You will set and execute against our customer support strategy, establishing (and tracking against) the goals, metrics, and KPIs for our Operations function while ensuring we deliver the best service to our end consumers to drive customer satisfaction, retention, and growth. We need someone who is operationally focused and adept at connecting and communicating trends cross-functionally with clear metrics, feedback, and stories. You will be responsible for refining our location strategy, making decisions around level of insourcing vs outsourcing, establishing efficiency and performance metrics, and plans to improve efficiency and customer service in tandem. Responsibilities/What you will do: Establish a culture of accountability and execution by setting clear performance expectations and operating routines Establish an insource / outsource strategy to ensure the scalability of support operations; identify which tasks should be outsourced; manage vendors, holding them accountable to specified SLAs and quality metrics Implement best-in-class customer support practices, establishing and enhancing metrics to measure customer satisfaction, operational effectiveness, and service levels Establish scalable org structure and develop impactful leaders and managers Effectively identify and diagnose operational issues and implement appropriate solutions, such as: team alignment, strategic planning, process improvement, change management, coaching; and talent development, retention, and engagement strategies Apply analytical rigor to our CS discipline using data to inform the right initiatives and tactics to pursue Partner closely with other department leaders, including but not limited to Marketing, Legal/Compliance, Product, HR, and Bank Partners to drive initiatives forward Serve as the voice of the customer by surfacing key trends and insights back to our Product and Engineering teams Requirements: 5+ years leading a financial services Customer Support Organization, preferably in a consumer lending / credit card or fintech company People-focused leader with proven ability to build creative, collaborative teams; develop people; and link performance to overall business goals Strong knowledge of contact center trends/solutions Experience working with outsourcing vendors as well as in-house customer service teams Excited to solve complex, ambiguous problems using a data-centric, creative, and collaborative mindset Demonstrated ability to analyze and leverage data to drive decisions and build scalable processes; makes decisions using quantitative and qualitative data points Loves being a hands-on leader who can lead a team of Operations Managers, effectively delegating responsibilities and mentoring their growth and development Ability to project manage across functions, spot and remove dependencies, and help the team to execute with speed and efficiently Desire to work in a fast-paced, dynamic environment Exceptional communication skills; ability to empathize with stakeholder needs and drive alignment across multiple teams Exhibits strong business acumen What we offer Possible Finance is on a mission to help communities break the debt cycle and unlock economic mobility for generations to come. If you’d like to help us ship financial products that protect consumers from predatory lending practices and promote financial health, give us a shout. This covers the entire scope of our customer servicing operations from underwriting to customer care, collections, and back-office support.
Bulk Negotiations Specialist
Company: Beyond Finance
Location: Remote
Posted Dec 07, 2023
We cultivate an environment of community, connection, and belonging across our entire organization. For eligible full-time employees, we offer: Considerable employer contributions for health, dental, and vision programs Generous PTO, paid holidays, and paid parental leave 401(k) matching program Merit advancement opportunities Career development & training And finally, our team spirit and culture! While you make a difference for others, we’ll work to make a difference for you, providing an uplifting, collaborative work environment and benefits that reflect your value to us. No fee will be paid to their parties who submit unsolicited candidates directly to Beyond Finance employees or the Beyond Finance HR team. No placement fee will be paid to any third party unless such a request has been made by the Beyond HR team. Beyond Finance does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job positions. This is an exciting and rewarding position that drives not only success for our clients, but for our business. What You’ll Do Build relationships with external partners to assist in resolving delinquent accounts for clients Provides oversight to client debt portfolios to determine the best plan of action for resolving their debt Utilizes various tools and resources to group together common debts from numerous clients in an effort to enhance strength of negotiations with a given agency Employ a high level of time management and multitasking ability in order to effectively manage account queues Consistently displays a passion for helping people with an outstanding focus on the clients' needs Other duties and special projects, as required What We Look For Associates' degree in a relevant field (Business Administration, Banking, Actuarial Science, Finance) preferred Strong communicator: Includes listening, verbal & written communication Able to work in a fast-paced environment Supports team/department collaboration & inclusion A true passion for helping people with an outstanding focus on the client’s needs Proficient in technology; experience using Salesforce or similar CRM a plus! Working on behalf of clients, you will coordinate efforts to help resolve delinquent accounts for the best possible savings. Why Join Us?
Workforce Scheduling Analyst
Company: Beyond Finance
Location: Remote
Posted Dec 06, 2023
We cultivate an environment of community, connection, and belonging across our entire organization. For eligible full-time employees, we offer: Considerable employer contributions for health, dental, and vision programs Generous PTO, paid holidays, and paid parental leave 401(k) matching program Merit advancement opportunities Career development & training And finally, our team spirit and culture! While you make a difference for others, we’ll work to make a difference for you, providing an uplifting, collaborative work environment and benefits that reflect your value to us. No fee will be paid to their parties who submit unsolicited candidates directly to Beyond Finance employees or the Beyond Finance HR team. No placement fee will be paid to any third party unless such a request has been made by the Beyond HR team. Administration Updates agent and supervisor profiles within the WFM system (Community WFM) Documents standard workflows and best practices Reporting and Communication Prepares, updates, and builds reports to present staffing and scheduling views to the Operations team and business leaders Assists partners by providing value-added agent performance detail, such as AHT, shrinkage, and adherence trends Meets with business to discuss best-fit staffing recommendations Scheduling Creates schedule templates within the WFM system Builds schedules (new hire and shift bid) that align with business needs Analyzes existing schedules to determine opportunities for long-term and short-term adjustments Other Maintains agent rosters Backs up Workforce Real-Time Analyst role, as needed Job Requirements and Qualifications High School diploma or equivalent (required) 3+ years in a contact center environment (required) 2+ years in a Workforce Management (WFM) specialty role and hands-on experience with Community WFM and WFO systems (preferred) or alternatives (Aspect eWFM, NICE IEX, impact360) Proficient in Microsoft Office, with particular focus on Excel Organizes workday proactively with little oversight Communicates effectively and confidently, offering clear and concise explanations to business partners Investigates and problem-solves in advance, with equal focus on current concerns as well as foresight into future issues that may arise Proven effectiveness in decision-making and consultative analysis Why Join Us? Beyond Finance does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job positions. If you’re looking to join a forward-thinking, rapidly growing organization with helping people as its number one goal, we want to hear from you. Through compassionate, individualized care, supportive user-centric technology, and customized financial solutions, we’ve helped over 300,000 clients on their path to a debt-free life. While we’re proud of what we’ve already accomplished (over $2 billion in resolved debt), we're searching for new collaborators to help us get to the next level!
Senior Paralegal
Company: Possible Finance
Location: Remote
Posted Dec 09, 2023
Our fully distributed, multi-cultural team is located across North America, Latin America, Asia, and Africa. Facilitate prompt, efficient, and professional communication with employees, service providers, and business partners. Privacy Policy To learn more, please visit our Privacy Policy page. With the backing of our venture investors (Union Square Ventures, Canvas Ventures, Euclidean Capital, Unlock Venture Partners), a loyal following of hundreds of thousands of customers, and a fantastic team, we’re unwavering in our fight for financial fairness. Draft and proofread legal correspondence, and build templates for responses. The work will also include interactions with partners, outside counsel, and state regulators. This work includes assisting in-house counsel with litigation and pre-litigation matters, documentation, and processes. Your focus will be to assist with case management, preparing legal correspondence, pleadings and discovery responses, maintaining schedules and deadlines, and other projects as assigned. If you’d like to help us ship financial products that protect consumers from predatory lending practices and promote financial health, give us a shout. You will have the opportunity to collaborate with other executives, department managers, and employees in the different departments.
Director of Customer Operations
Company: Possible Finance
Location: Remote
Posted Dec 09, 2023
Our fully distributed, multi-cultural team is located across North America, Latin America, Asia, and Africa. Privacy Policy To learn more, please visit our Privacy Policy page. With the backing of our venture investors (Union Square Ventures, Canvas Ventures, Euclidean Capital, Unlock Venture Partners), a loyal following of hundreds of thousands of customers, and a fantastic team, we’re unwavering in our fight for financial fairness. You will work closely with peers across the entire organization to build, scale, and maintain a best-in-class operation. You will set and execute against our customer support strategy, establishing (and tracking against) the goals, metrics, and KPIs for our Operations function while ensuring we deliver the best service to our end consumers to drive customer satisfaction, retention, and growth. We need someone who is operationally focused and adept at connecting and communicating trends cross-functionally with clear metrics, feedback, and stories. You will be responsible for refining our ****location strategy, making decisions around level of insourcing vs outsourcing, establishing efficiency and performance metrics, and plans to improve efficiency and customer service in tandem. Responsibilities/What you will do: Establish a culture of accountability and execution by setting clear performance expectations and operating routines Establish an insource / outsource strategy to ensure the scalability of support operations; identify which tasks should be outsourced; manage vendors, holding them accountable to specified SLAs and quality metrics Implement best-in-class customer support practices, establishing and enhancing metrics to measure customer satisfaction, operational effectiveness, and service levels Establish scalable org structure and develop impactful leaders and managers Effectively identify and diagnose operational issues and implement appropriate solutions, such as: team alignment, strategic planning, process improvement, change management, coaching; and talent development, retention, and engagement strategies Apply analytical rigor to our CS discipline using data to inform the right initiatives and tactics to pursue Partner closely with other department leaders, including but not limited to Marketing, Legal/Compliance, Product, HR, and Bank Partners to drive initiatives forward Serve as the voice of the customer by surfacing key trends and insights back to our Product and Engineering teams Requirements: 5+ years leading a financial services Customer Support Organization, preferably in a consumer lending / credit card or fintech company People-focused leader with proven ability to build creative, collaborative teams; develop people; and link performance to overall business goals Strong knowledge of contact center trends/solutions Experience working with outsourcing vendors as well as in-house customer service teams Excited to solve complex, ambiguous problems using a data-centric, creative, and collaborative mindset Demonstrated ability to analyze and leverage data to drive decisions and build scalable processes; makes decisions using quantitative and qualitative data points Loves being a hands-on leader who can lead a team of Operations Managers, effectively delegating responsibilities and mentoring their growth and development Ability to project manage across functions, spot and remove dependencies, and help the team to execute with speed and efficiently Desire to work in a fast-paced, dynamic environment Exceptional communication skills; ability to empathize with stakeholder needs and drive alignment across multiple teams Exhibits strong business acumen What we offer Possible Finance is on a mission to help communities break the debt cycle and unlock economic mobility for generations to come. If you’d like to help us ship financial products that protect consumers from predatory lending practices and promote financial health, give us a shout. This covers the entire scope of our customer servicing operations from underwriting to customer care, collections, and back-office support.
Bilingual Inside Sales Representative (Remote)
Company: Beyond Finance
Location: Remote
Posted Dec 05, 2023
We cultivate an environment of community, connection, and belonging across our entire organization. For eligible full-time employees, we offer: Considerable employer contributions for health, dental, and vision programs Generous PTO, paid holidays, and paid parental leave 401(k) matching program Merit advancement opportunities Career development & training And finally, our team spirit and culture! While you make a difference for others, we’ll work to make a difference for you, providing an uplifting, collaborative work environment and benefits that reflect your value to us. No fee will be paid to their parties who submit unsolicited candidates directly to Beyond Finance employees or the Beyond Finance HR team. Base Pay with uncapped monthly commission. All prospective customers have requested debt consolidation solutions. Beyond Finance does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job positions. No placement fee will be paid to any third party unless such a request has been made by the Beyond HR team. This is a full-time role (40hrs/week) that requires weekend availability. In this role you will: Assess a customer’s financial situation and guide them toward the option that best resolves their challenges Perform sales by utilizing consultative sales scripting Educate clients on a variety of financial solutions available to resolve their debt Manage personal lead pipeline to maximize efficiency and productivity Diligently update all lead file notes, phases, and statuses in the CRM Ensure all sales transactions adhere to compliance standards What We’re Looking For Bilingual - Spanish (Required) You are self-motivated and highly driven Success in exceeding goals in a fast-paced, sales environment Sees challenges as opportunities.
Treasury Analyst I (Hybrid)
Company: Exeter Finance
Location: Dallas-Fort Worth, TX
Posted Dec 04, 2023
Ability to work independently, with little supervision. Ability to multi-task, work under pressure, and meet deadlines is required. Individual compensation packages are based on various factors unique to each candidate including skill set, experience, qualifications and other job-related reasons. Strong analytical and problem solving skills, including Excel based experience. Compensation Information Salary Range: $49,600-$68,200 Individual compensation packages are based on various factors unique to each candidate including skill set, experience, qualifications, and other job-related reasons. Develop, implement, and maintain Treasury Reporting policies and procedures. Ensure compliance with Exeter's policies & procedures, safety, state and federal laws, regulations and standards. Other duties as assigned. Education and Work Experience College degree or equivalent work experience. Exeter Finance is an Equal Opportunity Employer LIHybrid Exeter Finance LLC is an Equal Opportunity Employer.
Client Retention Specialist
Company: Beyond Finance
Location: Nashville, TN
Posted Dec 02, 2023
We cultivate an environment of community, connection, and belonging across our entire organization. For eligible full-time employees, we offer: Considerable employer contributions for health, dental, and vision programs Generous PTO, paid holidays, and paid parental leave 401(k) matching program Merit advancement opportunities Career development & training And finally, our team spirit and culture! While you make a difference for others, we’ll work to make a difference for you, providing an uplifting, collaborative work environment and benefits that reflect your value to us. Retain Clients: Collaborate with clients to develop customized solutions that align with their financial goals, and encourage them to remain in our program. Key Responsibilities: Educate Clients: Provide comprehensive information about our financial hardship debt settlement program to clients, ensuring they have a clear understanding of the benefits, process, and available options. No fee will be paid to their parties who submit unsolicited candidates directly to Beyond Finance employees or the Beyond Finance HR team. Achieve Retention Goals: Meet or exceed retention targets and earn commissions based on your ability to enable clients to achieve their financial objectives. Beyond Finance does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job positions. No placement fee will be paid to any third party unless such a request has been made by the Beyond HR team. Analyze Financial Situation: Assess the client's current financial situation and determine the most appropriate options to help them achieve their goal of becoming debt-free.
Administrative Assistant
Company: Mid Atlantic Finance Company
Location: Tampa Bay, FL
Posted Dec 09, 2023
Great attention to detail. Who We Are: Founded in 1989, Mid-Atlantic Finance has become the premier non-prime auto finance source in the automotive industry. Mid-Atlantic Finance conducts pre-employment background, drug screen and prior employment verification once an offer of employment is extended. Please reply below and include your resume. Complete the proper audit process. Contributing to our continued success is the focus on technology and our nearly 275 team members who provide world-class service to our clients, customers, and partners nationwide. Ability to work in a team environment and provide leadership when needed. Ability to multi-task and prioritize in a fast-paced environment. Create, manage, and update Excel spreadsheets and all necessary customer documents. What You'll Need: Excellent oral and written communication skills.
B2B Sales Representative
Company: Mid Atlantic Finance Company
Location: Tampa Bay, FL
Posted Dec 09, 2023
Mid-Atlantic Finance conducts pre-employment background, drug screen, and prior employment verification once an offer of employment is extended. What you will earn: $40,000 Annual Salary What you can earn: $65,000-$80,000 realistic 1st year Income Potential What you will do: MUST LOVE SALES Prospect, qualify, and engage decision makers to create value over the phone Follow up on all prospects and leads Negotiate with potential customers Close qualified leads Exceed aggressive sales goals monthly Update databases with detailed notes Handle large volume of inbound/outbound calls Communicate clearly and professionally to prospects and clients Be detail oriented with excellent time management Provide professional customer service Build lasting relationships If you are looking for a new challenge, please reply below and include your resume. Where you will work: This position is in person and is located at our Clearwater, FL based headquarters. We want to hear from you! Who we are: MidAtlantic Finance, established in 1989, has become the premier non-prime auto finance source, specializing in the acquisition of Auto Loans throughout the U.S. MAF is in high growth mode and has multiple, immediate openings and are looking for top talent to join our team and play a key role in our continued growth.