Jobs at Roofr
3,980 open positions
Senior Full Stack Engineer, Growth
Company: Roofr
Location: Remote
Posted Apr 12, 2024
Roofr is a start-up that is looking for exceptional people to join their team. They are obsessed with building the most trusted roofing platform in the world and have a clear roadmap for future products. The company has a great culture, strong financials, and offers a range of benefits to its employees.
Senior Frontend Engineer
Company: Roofr
Location: Canada
Posted Apr 24, 2024
<div class=contentintro><p><span style=fontweight>Were growing quickly and were looking for exceptional people to join us on this incredible journey <span><p> <p><span style=fontweight>We are obsessed with building the most trusted roofing platform in the world so our customers can power their growth with intelligence Roofr is the allinone sales toolbox for roofers including instant customizable aerial roof measurements with a drone satellite or blueprints imagery In addition our clients have the ability to immediately create visually stunning robust and automated proposals that help create a great client experience leading to a higher close rate Our future roadmap is clear and filled with exciting products such as payment processing consumer financing workflow automation and more<span><p> <p><span style=fontweight>Our Mission is to ensure every family has access to protect their home with an affordable roof We have an amazing culture great founders and strong financials<span><span style=fontweight> This is a great opportunity to be a part of an extraordinary startup that is already successful yet early enough to offer its team members significant growth equity and an opportunity to make an impact<span><p><div><div>Building a powerful user experience is what sets Roofr apart from all other roofing platforms As an Engineer in an early stage and high growth company you will have a large impact on both technical implementation and help steer our technology roadmap<div> <div> <div> <div><strong>What Youll Get to Do<strong><div> <div> <ul style=> <li style=>Help drive frontend architecture to the next stage of Roofs systems<li> <li style=>Work in a fastpaced crossfunctional team that values doing things the right way<li> <li style=>Contribute in an earlystage company with engineering first culture<li> <li style=>Contributing to all aspects of the Software Development Lifecycle from planning to delivery<li> <li style=>Collaborating with the crossfunctional team members to develop technical requirements<li> <li style=>Writing clean code to develop functional web applications and reusable libraries<li> <li style=>Writing unit functional and acceptance tests<li> <li style=>Troubleshooting and supporting production applications<li> <ul> <p><strong>What Youll Bring to the Role<strong><p> <ul style=> <li style=>Has 5+ years of software development experience<li> <li style=>Is a champion of agile methodologies and enjoys shipping code often and confidently<li> <li style=>Has a track record on breaking down complex problems as incremental solutions<li> <li style=>Proactively recommends initiatives to improve our engineering technologies and culture<li> <li style=>Enjoys working in a collaborative environment where everyone helps each other grow<li> <li style=>Takes ownership of the product and is proud of the quality of their work<li> <li style=>Has excellent communication skills and appreciates the value of good documentation<li> <li style=>Understands the challenges of earlystage company priorities<li> <li style=>Experience with Javascript language amp React + Redux framework<li> <li style=>Experience with SCSS <li> <li style=>Experience with interacting with RESTful APIs<li> <li style=>Experience building frontend testing and automation systems for unit tests integration tests regression tests and user acceptance tests<li> <ul> <div><div class=contentconclusion><p><strong>🏠 What we offer<strong><p> <p><span style=fontweight>When you join our team youre not just accepting a job Youre making a career move Heres how well support you in doing some of the most impactful work of your career<span><p> <p><strong>🏝️ VacationPaid Time Off<strong><p> <ul style=> <li style=>1st week of employment is mandatory PTO Start your journey with Roofr by decompressing and recharging we will see you in week 2<li> <li style=>1 Friday off per month we call those our laundry days<li> <li style=>Company wide paid shutdown for the week between Christmas and New Years<li> <li style=>Flexible time off<li> <li style=>Medical dental and vision insurance premiums for employees and their dependents<li> <li style=>Generous Parental Leave policy<li> <ul> <p><strong>🤝 Perks<strong><p> <ul style=> <li style=>We host 2 retreats per year and great team building activities<li> <li style=>Ample learning and development opportunities to continue growing your career<li> <li style=>Home office setup reimbursement<li> <li style=>Remote First with an office in Toronto for those days you feel like getting out of the house<li> <li style=>Weekly Friday paydays<li> <ul> <p><em><span style=fontweight>At Roofr we celebrate individuality and uniqueness Roofr is proud to be an equal opportunity employer We are committed to building an organization that empowers inclusion and diversity We encourage candidates and employees to be true to themselves and express all aspects of their identities We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great We do not discriminate against employees based on race color religion sex national origin gender identity or expression age disability pregnancy including childbirth breastfeeding or related medical condition genetic information protected military or veteran status sexual orientation or any other characteristic protected by applicable federal state or local laws<span><em><p> <p><em><span style=fontweight><em><strong>IMPORTANT NOTICE<strong> Our company takes the security and privacy of job applicants very seriously We will never ask for payment bank details or personal financial information as part of the application process All our legitimate job postings can be found on our official career site <a href=22httpsboardsgreenhouseioroofr22 rel=nofollow>httpsboardsgreenhouseioroofr<a> Please be cautious of job offers that come from noncompany email addresses roofrcom instant messaging platforms or unsolicited calls<em><span><em><p><div><img src=httpsremotivecomjobtrack1907761blankgifsource=publicapi alt=>
Senior Full Stack Engineer, Growth
Company: Roofr
Location: Canada
Posted May 04, 2024
Roofr is a start-up that is looking for exceptional people to join their team. They are obsessed with building the most trusted roofing platform in the world and have a clear roadmap for future products. The company has a great culture, strong financials, and offers a range of benefits to its employees.
Account Manager
Company: Roofr
Location: Canada
Posted Apr 23, 2024
<div class=contentintro><p><span style=fontweight>Were growing quickly and were looking for exceptional people to join us on this incredible journey <span><p> <p><span style=fontweight>We are obsessed with building the most trusted roofing platform in the world so our customers can power their growth with intelligence Roofr is the allinone sales toolbox for roofers including instant customizable aerial roof measurements with a drone satellite or blueprints imagery In addition our clients have the ability to immediately create visually stunning robust and automated proposals that help create a great client experience leading to a higher close rate Our future roadmap is clear and filled with exciting products such as payment processing consumer financing workflow automation and more<span><p> <p><span style=fontweight>Our Mission is to ensure every family has access to protect their home with an affordable roof We have an amazing culture great founders and strong financials<span><span style=fontweight> This is a great opportunity to be a part of an extraordinary startup that is already successful yet early enough to offer its team members significant growth equity and an opportunity to make an impact<span><p><div><p><span style=fontweight>Roofr is building our Account Management team and we are looking for midlevel Account Manager to help us shape and execute a scalable valuefocused customer success strategy We work with hundreds of new customers each month and offer several products to help our customers as they grow We are looking for a customercentric resultsoriented AM to join our team and help us help our customers Retention churn prevention upselling and crossselling are the name of the game but always with the customers best interest at heart<span><p> <p><strong>What Youll Get to Do <strong><p> <ul style=> <li style=>Drive and execute strategies to expand existing customer accounts identifying upsell and crosssell opportunities to maximize revenue growth<li> <li style=>Develop and maintain strong relationships with key stakeholders within customer organizations including owners admins and endusers<li> <li style=>Understand customers business goals challenges and objectives and align them with our SaaS solution to drive maximum value and ROI<li> <li style=>Conduct regular checkins and proactive outreach to ensure customers are achieving their desired outcomes and driving value from our product<li> <li style=>Identify and address any customer concerns issues or roadblocks escalating when necessary to ensure timely resolution<li> <li style=>Collaborate closely with crossfunctional teams such as Sales Product and Support to advocate for customers provide feedback and drive product enhancements<li> <li style=>Conduct product demonstrations training sessions and workshops to educate customers on best practices new features and product updates<li> <li style=>Develop and execute strategic account plans including renewal and expansion strategies to maximize customer retention and growth<li> <li style=>Monitor and analyze customer usage data adoption metrics to identify trends opportunities and risks<li> <li style=>Prepare and deliver regular business reviews to customers showcasing their success metrics product usage and identifying areas for improvement or optimization<li> <ul> <p><strong>What Youll Bring to the Role<strong><p> <ul style=> <li style=>4+ years of experience in Account Management Customer Success Customer Retention or Consulting experience<li> <li style=>Strong understanding of SaaS business models customer lifecycle and customer success principles<li> <li style=>Excellent communication and presentation skills including both written and verbal phone email and video meeting and webinars<li> <li style=>Ability to build rapport quickly and to adapt relationships based on customer needs and engagement<li> <li style=>Highly self motivated with a demonstrated ability to work autonomously and take initiative in managing a high volume of customer accounts 500+ and prioritizing tasks effectively<li> <li style=>Strong critical thinking analytical and problem solving abilities<li> <li style=>Capable of meeting strict deadlines<li> <li style=>Able to work independently as well as part of a team<li> <li style=>Experience in upselling amp cross selling<li> <li style=>Experience in a SaaS company<li> <li style=>Experience in an early stage high velocity startup environment<li> <li style=>Tech Savvy<li> <ul> <p><strong>Bonus Points<strong><p> <ul style=> <li style=>Experience in the construction technology space andor experience in the roofing industry<li> <ul><div class=contentconclusion><p><strong>🏠 What we offer<strong><p> <p><span style=fontweight>When you join our team youre not just accepting a job Youre making a career move Heres how well support you in doing some of the most impactful work of your career<span><p> <p><strong>🏝️ VacationPaid Time Off<strong><p> <ul style=> <li style=>1st week of employment is mandatory PTO Start your journey with Roofr by decompressing and recharging we will see you in week 2<li> <li style=>1 Friday off per month we call those our laundry days<li> <li style=>Company wide paid shutdown for the week between Christmas and New Years<li> <li style=>Flexible time off<li> <li style=>Medical dental and vision insurance premiums for employees and their dependents<li> <li style=>Generous Parental Leave policy<li> <ul> <p><strong>🤝 Perks<strong><p> <ul style=> <li style=>We host 2 retreats per year and great team building activities<li> <li style=>Ample learning and development opportunities to continue growing your career<li> <li style=>Home office setup reimbursement<li> <li style=>Remote First with an office in Toronto for those days you feel like getting out of the house<li> <li style=>Weekly Friday paydays<li> <ul> <p><em><span style=fontweight>At Roofr we celebrate individuality and uniqueness Roofr is proud to be an equal opportunity employer We are committed to building an organization that empowers inclusion and diversity We encourage candidates and employees to be true to themselves and express all aspects of their identities We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great We do not discriminate against employees based on race color religion sex national origin gender identity or expression age disability pregnancy including childbirth breastfeeding or related medical condition genetic information protected military or veteran status sexual orientation or any other characteristic protected by applicable federal state or local laws<span><em><p> <p><em><span style=fontweight><em><strong>IMPORTANT NOTICE<strong> Our company takes the security and privacy of job applicants very seriously We will never ask for payment bank details or personal financial information as part of the application process All our legitimate job postings can be found on our official career site <a href=22httpsboardsgreenhouseioroofr22 rel=nofollow>httpsboardsgreenhouseioroofr<a> Please be cautious of job offers that come from noncompany email addresses roofrcom instant messaging platforms or unsolicited calls<em><span><em><p><div><img src=httpsremotivecomjobtrack1907884blankgifsource=publicapi alt=>
Senior Backend Engineer
Company: Roofr
Location: Remote
Posted Mar 20, 2024
Roofr is a rapidly growing roofing platform seeking talented engineers to join their team. They offer a comprehensive suite of tools including drone measurements, automated proposals, and a clear roadmap for future developments. The company values a strong culture, diversity, and offers competitive benefits such as flexible time off, parental leave, and learning opportunities. They emphasize the importance of agile methodologies, clean code, and collaboration in their engineering-first culture.
Product Marketing Specialist
Company: Roofr
Location: Other US Location
Posted May 11, 2024
Roofr is a rapidly growing roofing platform seeking a Product Marketing Specialist. The role involves crafting strategic product launches, creating content, and educating stakeholders on product features. The company offers a supportive work environment with flexible time off, learning opportunities, and a commitment to diversity and inclusion.
Senior Full Stack Engineer, Growth
Company: Roofr
Location: Other US Location
Posted May 02, 2024
<div> <p><span>Were growing quickly and were looking for exceptional people to join us on this incredible journey <span><p> <p><span>We are obsessed with building the most trusted roofing platform in the world so our customers can power their growth with intelligence Roofr is the allinone sales toolbox for roofers including instant customizable aerial roof measurements with a drone satellite or blueprints imagery In addition our clients have the ability to immediately create visually stunning robust and automated proposals that help create a great client experience leading to a higher close rate Our future roadmap is clear and filled with exciting products such as payment processing consumer financing workflow automation and more<span><p> <p><span>Our Mission is to ensure every family has access to protect their home with an affordable roof We have an amazing culture great founders and strong financials<span><span> This is a great opportunity to be a part of an extraordinary startup that is already successful yet early enough to offer its team members significant growth equity and an opportunity to make an impact<span><p> <div> <p><strong>What Youll Get to Do<strong><p> <ul><li>Be a selfstarter with the ability to work effectively in an autonomous supportive team environment with a Lead product manager product designer and other team members of the growth squad<li> <li>Help us build engineering projects impacting customer acquisition monetization and retention Everything you work on will have a direct and measurable impact on Roofrs business metrics and trajectory<li> <li>Collaborate with product and design to prototype new features for user testing<li> <li>Work in a collaborative environment with a tight feedback loop between the work you do and the impact it has on users<li> <li>Solve problems with pragmatic solutions you know when to make tradeoffs between complexity and shipping quickly<li> <li>Aim to combine a seamless delivery of userdriven metrics designforward user experiences as well as experimental features and moonshots<li> <li>Operate in a fastmoving environment with the ability to adapt to changing priorities and requirements<li> <li>Write rapid and accessible UI components React that power visual design experiences and websites <li> <li>Quickly set up AB tests and experiments to learn how we can iteratively improve the user experience with an agile approach<li> <li>Be part of a small agile growth team that is passionate about developing welldesigned scalable software We believe that a clean delightful interface is important to achieving the best user experience<li> <ul><p><strong>What Youll Bring to the Role<strong><p> <ul><li>2+ years of experience holding a Senior Engineering title <li> <li>5+ years as a fullstack engineer<li> <li>2+ years of experience in scalable multitenant environments that drive rich frontend experiences<li> <li>Experience with Javascript language amp React + Redux framework<li> <li>Motivation to move our business forward by building a better product Were a thoughtful group where compassion for our users is our guiding principle Were a small team trying to achieve a lot which means we have real ownership over our work<li> <li>Experience building for experimentation iteration and driving metrics<li> <li>Experience working crossfunctionally particularly with marketing teams<li> <li>Hunger to have an impact on our business<li> <li>Have developed a scalable SaaS product or service that builds customer trust through accessible and reliable user experiences<li> <li>Value testing and documentation as much as you do code<li> <li>Are comfortable with ambiguity and scoping solutions with your teammates<li> <li>Have consistently communicated trade offs throughout a project to meet both technical and business requirements<li> <li>Believe the best product is the one that helps users accomplish their goals while growing the business<li> <li>A track record of breaking down complex problems into quick experiments<li> <li>Enjoy working in a collaborative environment where everyone helps each other grow<li> <li>Understand the challenges of earlystage company priorities<li> <li>Like being an individual contributor but also wants to focus on the bigger picture<li> <li>Experience making hard tradeoffs between important goals to get the right things built quickly<li> <ul><p><strong>Bonus Points<strong><p> <ul><li>Direct experience on a growth team<li> <li>Experience with PHP language and Laravel framework<li> <li>An eye for visuals Design skills are not required but you can critique and modify existing designs<li> <li>Experience with SCSS interacting with RESTful APIs AB test tools such as Google Optimize Optimizely VWO or similar<li> <ul><div> <p><strong>🏠 What we offer<strong><p> <p><span>When you join our team youre not just accepting a job Youre making a career move Heres how well support you in doing some of the most impactful work of your career<span><p> <p><strong>🏝️ VacationPaid Time Off<strong><p> <ul><li>1st week of employment is mandatory PTO Start your journey with Roofr by decompressing and recharging we will see you in week 2<li> <li>1 Friday off per month we call those our laundry days<li> <li>Company wide paid shutdown for the week between Christmas and New Years<li> <li>Flexible time off<li> <li>Medical dental and vision insurance premiums for employees and their dependents<li> <li>Generous Parental Leave policy<li> <ul><p><strong>🤝 Perks<strong><p> <ul><li>We host 2 retreats per year and great team building activities<li> <li>Ample learning and development opportunities to continue growing your career<li> <li>Home office setup reimbursement<li> <li>Remote First with an office in Toronto for those days you feel like getting out of the house<li> <li>Weekly Friday paydays<li> <ul><p><em><span>At Roofr we celebrate individuality and uniqueness Roofr is proud to be an equal opportunity employer We are committed to building an organization that empowers inclusion and diversity We encourage candidates and employees to be true to themselves and express all aspects of their identities We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great We do not discriminate against employees based on race color religion sex national origin gender identity or expression age disability pregnancy including childbirth breastfeeding or related medical condition genetic information protected military or veteran status sexual orientation or any other characteristic protected by applicable federal state or local laws<span><em><p> <p><em><span><em datastringifytype=italic><strong>IMPORTANT NOTICE<strong> Our company takes the security and privacy of job applicants very seriously We will never ask for payment bank details or personal financial information as part of the application process All our legitimate job postings can be found on our official career site httpsboardsgreenhouseioroofr Please be cautious of job offers that come from noncompany email addresses roofrcom instant messaging platforms or unsolicited calls<em><span><em><p> <div>
Senior Frontend Engineer
Company: Roofr
Location: Other US Location
Posted May 02, 2024
<div> <p><span>Were growing quickly and were looking for exceptional people to join us on this incredible journey <span><p> <p><span>We are obsessed with building the most trusted roofing platform in the world so our customers can power their growth with intelligence Roofr is the allinone sales toolbox for roofers including instant customizable aerial roof measurements with a drone satellite or blueprints imagery In addition our clients have the ability to immediately create visually stunning robust and automated proposals that help create a great client experience leading to a higher close rate Our future roadmap is clear and filled with exciting products such as payment processing consumer financing workflow automation and more<span><p> <p><span>Our Mission is to ensure every family has access to protect their home with an affordable roof We have an amazing culture great founders and strong financials<span><span> This is a great opportunity to be a part of an extraordinary startup that is already successful yet early enough to offer its team members significant growth equity and an opportunity to make an impact<span><p> <div> <p>Building a powerful user experience is what sets Roofr apart from all other roofing platforms As an Engineer in an early stage and high growth company you will have a large impact on both technical implementation and help steer our technology roadmap<p> <p> <p> <p><strong>What Youll Get to Do<strong><p> <div> <ul><li>Help drive frontend architecture to the next stage of Roofs systems<li> <li>Work in a fastpaced crossfunctional team that values doing things the right way<li> <li>Contribute in an earlystage company with engineering first culture<li> <li>Contributing to all aspects of the Software Development Lifecycle from planning to delivery<li> <li>Collaborating with the crossfunctional team members to develop technical requirements<li> <li>Writing clean code to develop functional web applications and reusable libraries<li> <li>Writing unit functional and acceptance tests<li> <li>Troubleshooting and supporting production applications<li> <ul><p><strong>What Youll Bring to the Role<strong><p> <ul><li>2+ years of experience holding a Senior Engineering title <li> <li>Has 5+ years of software development experience<li> <li>Is a champion of agile methodologies and enjoys shipping code often and confidently<li> <li>Has a track record on breaking down complex problems as incremental solutions<li> <li>Proactively recommends initiatives to improve our engineering technologies and culture<li> <li>Enjoys working in a collaborative environment where everyone helps each other grow<li> <li>Takes ownership of the product and is proud of the quality of their work<li> <li>Has excellent communication skills and appreciates the value of good documentation<li> <li>Understands the challenges of earlystage company priorities<li> <li>Experience with Javascript language amp React + Redux framework<li> <li>Experience with SCSS <li> <li>Experience with interacting with RESTful APIs<li> <li>Experience building frontend testing and automation systems for unit tests integration tests regression tests and user acceptance tests<li> <ul><div> <div> <p><strong>🏠 What we offer<strong><p> <p><span>When you join our team youre not just accepting a job Youre making a career move Heres how well support you in doing some of the most impactful work of your career<span><p> <p><strong>🏝️ VacationPaid Time Off<strong><p> <ul><li>1st week of employment is mandatory PTO Start your journey with Roofr by decompressing and recharging we will see you in week 2<li> <li>1 Friday off per month we call those our laundry days<li> <li>Company wide paid shutdown for the week between Christmas and New Years<li> <li>Flexible time off<li> <li>Medical dental and vision insurance premiums for employees and their dependents<li> <li>Generous Parental Leave policy<li> <ul><p><strong>🤝 Perks<strong><p> <ul><li>We host 2 retreats per year and great team building activities<li> <li>Ample learning and development opportunities to continue growing your career<li> <li>Home office setup reimbursement<li> <li>Remote First with an office in Toronto for those days you feel like getting out of the house<li> <li>Weekly Friday paydays<li> <ul><p><em><span>At Roofr we celebrate individuality and uniqueness Roofr is proud to be an equal opportunity employer We are committed to building an organization that empowers inclusion and diversity We encourage candidates and employees to be true to themselves and express all aspects of their identities We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great We do not discriminate against employees based on race color religion sex national origin gender identity or expression age disability pregnancy including childbirth breastfeeding or related medical condition genetic information protected military or veteran status sexual orientation or any other characteristic protected by applicable federal state or local laws<span><em><p> <p><em><span><em datastringifytype=italic><strong>IMPORTANT NOTICE<strong> Our company takes the security and privacy of job applicants very seriously We will never ask for payment bank details or personal financial information as part of the application process All our legitimate job postings can be found on our official career site httpsboardsgreenhouseioroofr Please be cautious of job offers that come from noncompany email addresses roofrcom instant messaging platforms or unsolicited calls<em><span><em><p> <div>
Senior Backend Engineer
Company: Roofr
Location: Canada
Posted May 09, 2024
Roofr is a rapidly growing roofing platform seeking skilled engineers to join their team. They offer a comprehensive benefits package, including vacation time, parental leave, and flexible work arrangements. The company values diversity and inclusion, and emphasizes the opportunity for significant growth and impact in an early-stage startup. The role involves driving backend architecture, collaborating with cross-functional teams, and contributing to all aspects of the software development lifecycle.
Senior Full Stack Engineer
Company: Roofr
Location: Remote
Posted Mar 19, 2024
Roofr is a rapidly growing roofing platform seeking exceptional individuals to join their team. They are dedicated to building the most trusted roofing platform worldwide, offering features like instant customizable aerial roof measurements and automated proposals. The company aims to ensure every family has access to affordable roofing solutions. They provide a supportive team environment with opportunities for significant growth, equity, and impact. The role involves building engineering projects, collaborating with product and design teams, and working on scalable, multi-tenant environments. Bonus points for direct growth team experience and design skills.
Staff Engineer
Company: Roofr
Location: Other US Location
Posted Apr 24, 2024
Roofr is a rapidly growing roofing platform seeking exceptional individuals to join their team. They are dedicated to building the most trusted roofing platform worldwide, offering tools like instant customizable aerial roof measurements and automated proposals. The company aims to ensure every family has access to affordable roofing solutions. They provide a dynamic work environment with opportunities for significant growth, equity, and impact. The role involves leading backend architecture, mentoring senior engineers, and championing software quality. Roofr offers competitive benefits, including vacation time, parental leave, and learning opportunities, fostering a culture of inclusion and diversity.
Account Manager
Company: Roofr
Location: Other US Location
Posted May 02, 2024
<div> <p><span>Were growing quickly and were looking for exceptional people to join us on this incredible journey <span><p> <p><span>We are obsessed with building the most trusted roofing platform in the world so our customers can power their growth with intelligence Roofr is the allinone sales toolbox for roofers including instant customizable aerial roof measurements with a drone satellite or blueprints imagery In addition our clients have the ability to immediately create visually stunning robust and automated proposals that help create a great client experience leading to a higher close rate Our future roadmap is clear and filled with exciting products such as payment processing consumer financing workflow automation and more<span><p> <p><span>Our Mission is to ensure every family has access to protect their home with an affordable roof We have an amazing culture great founders and strong financials<span><span> This is a great opportunity to be a part of an extraordinary startup that is already successful yet early enough to offer its team members significant growth equity and an opportunity to make an impact<span><p> <div> <p><span>Roofr is building our Account Management team and we are looking for midlevel Account Manager to help us shape and execute a scalable valuefocused customer success strategy We work with hundreds of new customers each month and offer several products to help our customers as they grow We are looking for a customercentric resultsoriented AM to join our team and help us help our customers Retention churn prevention upselling and crossselling are the name of the game but always with the customers best interest at heart<span><p> <p><strong>What Youll Get to Do <strong><p> <ul><li>Drive and execute strategies to expand existing customer accounts identifying upsell and crosssell opportunities to maximize revenue growth<li> <li>Develop and maintain strong relationships with key stakeholders within customer organizations including owners admins and endusers<li> <li>Understand customers business goals challenges and objectives and align them with our SaaS solution to drive maximum value and ROI<li> <li>Conduct regular checkins and proactive outreach to ensure customers are achieving their desired outcomes and driving value from our product<li> <li>Identify and address any customer concerns issues or roadblocks escalating when necessary to ensure timely resolution<li> <li>Collaborate closely with crossfunctional teams such as Sales Product and Support to advocate for customers provide feedback and drive product enhancements<li> <li>Conduct product demonstrations training sessions and workshops to educate customers on best practices new features and product updates<li> <li>Develop and execute strategic account plans including renewal and expansion strategies to maximize customer retention and growth<li> <li>Monitor and analyze customer usage data adoption metrics to identify trends opportunities and risks<li> <li>Prepare and deliver regular business reviews to customers showcasing their success metrics product usage and identifying areas for improvement or optimization<li> <ul><p><strong>What Youll Bring to the Role<strong><p> <ul><li>4+ years of experience in Account Management Customer Success Customer Retention or Consulting experience<li> <li>Strong understanding of SaaS business models customer lifecycle and customer success principles<li> <li>Excellent communication and presentation skills including both written and verbal phone email and video meeting and webinars<li> <li>Ability to build rapport quickly and to adapt relationships based on customer needs and engagement<li> <li>Highly self motivated with a demonstrated ability to work autonomously and take initiative in managing a high volume of customer accounts 500+ and prioritizing tasks effectively<li> <li>Strong critical thinking analytical and problem solving abilities<li> <li>Capable of meeting strict deadlines<li> <li>Able to work independently as well as part of a team<li> <li>Experience in upselling amp cross selling<li> <li>Experience in a SaaS company<li> <li>Experience in an early stage high velocity startup environment<li> <li>Tech Savvy<li> <ul><p><strong>Bonus Points<strong><p> <ul><li>Experience in the construction technology space andor experience in the roofing industry<li> <ul><div> <p><strong>🏠 What we offer<strong><p> <p><span>When you join our team youre not just accepting a job Youre making a career move Heres how well support you in doing some of the most impactful work of your career<span><p> <p><strong>🏝️ VacationPaid Time Off<strong><p> <ul><li>1st week of employment is mandatory PTO Start your journey with Roofr by decompressing and recharging we will see you in week 2<li> <li>1 Friday off per month we call those our laundry days<li> <li>Company wide paid shutdown for the week between Christmas and New Years<li> <li>Flexible time off<li> <li>Medical dental and vision insurance premiums for employees and their dependents<li> <li>Generous Parental Leave policy<li> <ul><p><strong>🤝 Perks<strong><p> <ul><li>We host 2 retreats per year and great team building activities<li> <li>Ample learning and development opportunities to continue growing your career<li> <li>Home office setup reimbursement<li> <li>Remote First with an office in Toronto for those days you feel like getting out of the house<li> <li>Weekly Friday paydays<li> <ul><p><em><span>At Roofr we celebrate individuality and uniqueness Roofr is proud to be an equal opportunity employer We are committed to building an organization that empowers inclusion and diversity We encourage candidates and employees to be true to themselves and express all aspects of their identities We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great We do not discriminate against employees based on race color religion sex national origin gender identity or expression age disability pregnancy including childbirth breastfeeding or related medical condition genetic information protected military or veteran status sexual orientation or any other characteristic protected by applicable federal state or local laws<span><em><p> <p><em><span><em datastringifytype=italic><strong>IMPORTANT NOTICE<strong> Our company takes the security and privacy of job applicants very seriously We will never ask for payment bank details or personal financial information as part of the application process All our legitimate job postings can be found on our official career site httpsboardsgreenhouseioroofr Please be cautious of job offers that come from noncompany email addresses roofrcom instant messaging platforms or unsolicited calls<em><span><em><p> <div>