Jobs at StockX
Seasonal Operations Specialist
Company: StockX
Location: Phoenix – Mesa – Scottsdale, AZ
Posted Apr 07, 2023
The Operations Specialist role at StockX is fundamental to the success of the business, involving unloading trucks, processing boxes, and ensuring efficient order fulfillment. The ideal candidate should have experience in warehouses or retail, be comfortable in a fast-paced environment, and have strong attention to detail. The base salary is $15.00/hr with opportunities for benefits and bonuses.
Senior Manager, Customer Service
Company: StockX
Location: Remote
Posted Aug 02, 2023
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. Our powerful marketplace connects buyers and sellers for sneakers, apparel, accessories, electronics, collectibles and trading cards around the world. Launched in 2016 in Detroit, Michigan, StockX now employs more than 1,500 people in offices and authentication centers in 11 countries. We are an equal opportunity employer and value diversity at our company. StockX reserves the right to amend this job description at any time. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. We provide millions of global customers with unprecedented access and market visibility powered by real-time data, allowing them to transact based on true market value. Compensation is dependent on geography and may vary.About UsStockX is the premier current culture platform for buying and selling authentic, new, sought-after products. Help empower our global customers to connect to culture through their passions.About the RoleThe Senior Customer Service (CS) Manager leads the operational activities for the NA Customer Service Team. Leads, develops, and motivates Team Leaders while driving the day-to-day performance of the team with a goal of creating world-class customer service and an engaged, high performing CS team. Will meet key performance indicators and company expectations are consistently exceeded and improved upon. The CS Manager will work closely with a peer in EMEA, APAC and Workforce Management (WFM) as well as support team leaders to drive great experiences and improvements. What You’ll DoLeadership/Supervisory Role: Lead and develop a team of 4-6 Team Leaders.Support/Growth: Conduct regular performance reviews and one-on-one meetings with direct reports to drive and evaluate their performance.Analytics: Review operational reports with WFM and senior leadership on a regular basis and provide guidance to the team regarding future performance in order to continuously improve results.Execution: Execute short and long-term goals of the department and evaluate the effectiveness of these initiatives. Continuously monitor customer satisfaction and coach to improved experiences. Take ownership of escalated cases to deliver customer resolutions.Partner across teams to develop procedures, policies, and standards.Other Duties: Other duties as deemed necessary in the customer service department or as delegated by the VP of Customer Service. About YouBachelor’s Degree (or equivalent experience)7+ years in Customer Service Leadership and Contact Center OperationsStrong Customer Service mindset and skillsProven track record of driving performance of Customer Service KPIsDemonstrated ability of creating and developing a highly engaged team that aligns to the mission and values of StockX CSExperience leading and coaching othersStrong knowledge of contact center operationsIntermediate understanding of financial reports, forecasting and workforce managementIntermediate understanding of Data Analysis, strong ability to analyze data and develop strategiesBasic understanding of Project ManagementIntermediate understanding of Google Workspace and Microsoft OfficeIntermediate understanding of CRMs such as Salesforce, Microsoft Dynamics, Gladly, etc.Intermediate understanding of Call Center Technologies (Telephony, IVR, Chat, Email, Digital Channels)Basic understanding of Self Service and AI technologiesPursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.Pursuant to the various pay transparency laws/acts, the base salary range is $100,000 to $115,000 plus opportunities for benefits (e.g., medical, dental), equity and discretionary bonuses.
Software Engineering Manager - Supply Chain Technology
Company: StockX
Location: Remote
Posted Jun 09, 2023
The role involves managing a team of engineers to develop and improve the supply chain tech team's applications, which scale with the company's growth. The team uses various systems and services built on Amazon Web Services, including GraphQL, React, GoLang, NodeJS, CircleCI, Kubernetes, Kafka, DynamoDB, and Aurora DB. The role requires mentoring and growing engineers, partnering with business stakeholders, and implementing effective engineering processes. The minimum experience required is 3 years in an engineering management role.
Seasonal Authenticator
Company: StockX
Location: Phoenix – Mesa – Scottsdale, AZ
Posted Apr 04, 2023
The text describes a role at StockX, an authentic culture platform for buying and selling new, sought-after products. The Authenticator will inspect footwear, streetwear, and collectibles to ensure authenticity and work closely with operations and customer service teams. The role requires a high work ethic, positive attitude, and ability to work in a fast-paced environment. The base salary is $16.00/hr with opportunities for benefits and bonuses.
Director, Workforce Planning
Company: StockX
Location: Remote
Posted Aug 02, 2023
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. Our powerful marketplace connects buyers and sellers for sneakers, apparel, accessories, electronics, collectibles and trading cards around the world. Launched in 2016 in Detroit, Michigan, StockX now employs more than 1,500 people in offices and authentication centers in 11 countries. We are an equal opportunity employer and value diversity at our company. Compensation is dependent on geography and may vary.About UsStockX is the premier current culture platform for buying and selling authentic, new, sought-after products. We provide millions of global customers with unprecedented access and market visibility powered by real-time data, allowing them to transact based on true market value. StockX reserves the right to amend this job description at any time. This position is responsible for designing and implementing workforce processes for a global, multi-country, highly flexible, internal and outsourced, hyper-growth young company. The ideal candidate will have a strong command of workforce management software solutions, as well as prior experience in a global customer service environment.What You'll DoThe Director, Workforce Planning will serve as a senior leader in our Global Customer Service team, have a number of critical responsibilities focused on developing a long-term strategic vision of StockX workforce management, and report directly to the Head of Global Customer Service.Work closely with CS leadership to create and execute call center growth strategies.Continuously introduce cutting-edge innovations from the industry.Have a continuous improvement mindset of critically evaluating existing processes to find operational efficiencies.Lead and develop a team of workforce management and capacity planning personnel responsible for global contact volume forecasting, capacity planning, telephony administration, workflow and planning reporting, agent scheduling and local intraday workforce management.Personally own the global capacity plan to ensure proper service levels for each language and market as well as deliver on budget. Handle all performance management and other administrative tasks for your team.Support global capacity planning needs by managing short and long-term forecast process, developing staffing plans and leading weekly capacity planning meetingsOversee intraday management of scheduling procedures, analyze real-time workload requirements and call routing to manage performance to service level requirements and maximize the utilization of resources.Assess workforce management and ACD tools to implement the appropriate solution for our business.Develop contingency plans, direct activities during problem resolution efforts and participate in post-resolution analysis of projects providing input for future process improvements.Oversee proactive scheduling of discretionary activities such as training, meetings, overtime and VTO.Develop and drive strategies and programs which improve the competitive position and profitability of the organization.Develop and maintain reporting and information for the CS operations team to manage performancePerform other duties and assignments as directed.About YouBachelor’s degree in a quantitative field (engineering, finance, economics, math, statistics) or degree in a related field (i.e., Business Management)7+ years successful experience in operations with demonstrated progressively increasing responsibility, and 5+ years’ experience managing workflow systems/teams.Experienced leader with a proven track record of developing and growing a team.Advanced experience building and analyzing models using various statistical tools for forecasting and scheduling optimization.Extensive knowledge of call center technology (ACD, IVR, WFM).Advanced knowledge of Excel, strong verbal and presentation skills, and the ability to motivate and inspire large groups of people are a must.Independent thinker capable of taking initiative and working with minimal direction.Strong analytical, reasoning and problem-solving skills.Strong organizational and time management skills, ability to prioritize multiple assignments and ability to deal with ambiguity.Strong commitment to exceptional customer experience, and a high level of dedication, enthusiasm, motivation, and persuasive ability in a team and cross-functional environment.Ability to work a flexible schedule to meet business needs of a 24x7 operation.Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.Pursuant to the various pay transparency laws/acts, the base salary range is $170,000 to $200,000 plus opportunities for benefits (e.g., medical, dental), equity and discretionary bonuses. S/he will experience a wide range of problem-solving situations, strategic to real-time, requiring extensive use of data collection and analysis.
Software Engineer (Back End) - Growth Team
Company: StockX
Location: Remote
Posted Jul 20, 2023
StockX is seeking a motivated, highly enthusiastic, technical backend engineer to join their Growth Team. The role involves working with product owners, internal stakeholders, and engineering managers to crystallize ambiguous requirements and propose resilient technical solutions. The engineer will be responsible for architecting, designing, and building fault-tolerant, scalable platforms for various areas including ads, analytics, growth hacking, notifications, promotions, SEM/Google Shopping, and SEO. The ideal candidate should have 3-5 years of relevant development experience, proficiency in backend languages like NodeJS or GoLang, and experience with data storage technologies, event-based architecture, and cloud platforms. The role offers opportunities for benefits, equity, and discretionary bonuses, with a base salary range of $120,000 to $140,000.
Senior Software Engineer - Discover, Research and Catalog Team (DRC)
Company: StockX
Location: Remote
Posted May 23, 2023
The text describes a role at StockX, an e-commerce platform for current culture products. The Senior Software Engineer will work on the Discover, Research & Catalog team to build and iterate on Home, Browse & Search, Product page of StockX's website, iOS and Android apps, and backend services for Product Catalog. The role involves researching and implementing technology, taking ownership of service performance, defining work processes, and mentoring other software engineers. The ideal candidate has 5+ years of relevant experience, strong experience with back-end languages, and experience with service oriented and microservice architectures. The company values diversity and offers competitive compensation and benefits.
Seasonal Authenticator
Company: StockX
Location: Phoenix – Mesa – Scottsdale, AZ
Posted Jul 25, 2023
The role of an Authenticator at StockX involves inspecting and processing footwear, streetwear, and collectibles to ensure they meet the company's standards and are authentic. The position requires a strong work ethic, positive attitude, and ability to work well in teams. The company offers competitive pay, benefits, and a diverse work environment.
Software Engineer (Back End) - Sell Team
Company: StockX
Location: Remote
Posted Apr 13, 2023
The text describes a role within StockX's Sell Service team, which is responsible for building and launching the next set of seller power tools to meet the demands of their explosive business growth. The team works on various systems and services built on Amazon Web Services, using technologies like GraphQL, GoLang, NodeJS, CircleCI, Kubernetes, Harness, Terraform, LaunchDarkly, and Datadog. The role involves working with product owners, internal stakeholders, and leading junior engineers to propose resilient technical solutions. The team focuses on scalability, security, reliability, and performance while applying sound technical judgment.
Network Engineer
Company: StockX
Location: Detroit, MI
Posted Jul 23, 2023
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. Our powerful marketplace connects buyers and sellers for sneakers, apparel, accessories, electronics, collectibles and trading cards around the world. You will act as a functional expert, partnering with business and IT stakeholders at all levels to support, modify, and enhance our network technology.What you'll doDevelop and generate conceptual, logical, and physical network architectures, resulting in test plans, risk assessments, and documentation.Responsible for ensuring data movement through highly available physical and cloud-based networks.Participate in efforts to build, manage, and monitor enterprise systems in a multi-tiered and highly available framework.Supports new wireless technologies for IoT activities including but not limited to RFID, Bluetooth, 802.11ax, etc.Perform wireless site surveys utilizing various tools, i.e., Ekahau, Air Magnet.Evaluates and identifies opportunities for network performance and functionality improvements.Troubleshoot, resolve, generate RCA documents and action plans for network outages/degradation.Track and manage internet installation timelines, Networking equipment orders, and Network improvement project status. Participates in on-call rotationsSome Domestic and International travel requiredAbout youçPursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.Pursuant to the various pay transparency laws/acts, the base salary range is $90,000 to $110,000 plus opportunities for benefits (e.g., medical, dental), equity and discretionary bonuses. Launched in 2016 in Detroit, Michigan, StockX now employs more than 1,500 people in offices and authentication centers in 11 countries. We are an equal opportunity employer and value diversity at our company. Compensation is dependent on geography and may vary.About UsStockX is the premier current culture platform for buying and selling authentic, new, sought-after products. StockX reserves the right to amend this job description at any time. We provide millions of global customers with unprecedented access and market visibility powered by real-time data, allowing them to transact based on true market value. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. The Network Engineer will play a critical role in supporting, developing, and implementing enterprise-wide infrastructure to support the StockX team on a global scale.