Jobs at WhatNot
1,762 open positions
Software Engineer, Discovery
Company: Whatnot
Location: Other US Location
Posted Aug 12, 2023
We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. Your ability to make good trade-offs and exercise good judgment is essential to us. At this time, we are hiring for Backend, Infra, and Machine Learning Engineers for the Discovery team. &128075; You4+ years of software engineering experience.Bachelor’s degree in Computer Science, a related field, or equivalent work experience.Knowledge of at least 3 languages (we primarily use Python, Elixir, JavaScript, and are open to others).Excellent product instincts. We focus on a wide variety of problems: taxonomy, browse experience, search and recommendations algorithms, as well as content understanding. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce. You first think about users rather than the best technical solution.You are known for shipping products and features lightning-fast.You’re an excellent problem solver and don’t need to be told exactly what to do.Comfortable working across the stack (backend and frontend).Ability to pick up on new technologies very quickly.Proven track record of delivering features. Product Management experience.AWS/DevOps.Startup experience at a high-growth company.&127873; BenefitsCompetitive base salary and stock optionsUnlimited Vacation Policy and Company-wide Holidays (including a spring and winter break)Health Insurance options including Medical, Dental, Vision, Life, Short term disability & Long term DisabilityWhatnot covers 99% of employee premium costs, and 75% of dependent care premiums for MedicalDental and Vision sponsored 100% by Whatnot for employees and dependentsWork From Home SupportLaptop provided by Whatnot and home office setup allowance$450 work-from-anywhere quarterly allowance for cell phone, internet, or co-working spaceUp to $500 monthly to spend within Whatnot AppCare benefits$1,350 quarterly allowance on food$1,500 quarterly allowance for wellness16 weeks Paid Parental Leave and gradual return to work$20,000 for family planning, such as adoption or fertility expenses&128155; EOEWhatnot is proud to be an Equal Opportunity Employer. Whatnot is bringing it to the world through a community-first approach, starting in the U.S. where retail is a $5T market opportunity!&128187; RoleDiscovery engineers at Whatnot are responsible for building the best user experience for finding and engaging with the most relevant content on the platform: streams, products and others in the community. To achieve our goals, we are passionate about understanding, building and maintaining a healthy ecosystem, where buyers find engaging content and sellers thrive with their business. Livestream shopping is taking off around the world – a $300B GMV market in China that’s grown 100% YoY. We make data informed decisions and ship quickly to benefit our users. The software team has a lot of individual responsibility and many more freedoms, so we need to hire people we can trust. We are building a team that has experience from top tech, retail and payments platforms in the world.We’re innovating in the fast-paced world of live auctions in categories including sports, fashion, video games, and streetwear. The platform couples rigorous seller vetting with a focus on community to create a welcoming space for buyers and sellers to share their passions with others.And, we’re growing.
Strategic Partnerships Manager
Company: Whatnot
Location: Other US Location
Posted Aug 04, 2023
We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We’ve found that low ego, a growth mindset, and leaning into action and high impact goes a long way here. Build relevant materials (case studies, pitch decks, recaps) to support team needs. Analyze data and market trends to identify opportunities for growth and optimization.&128075; YouCurious about who thrives at Whatnot? As our next Strategic Partnerships Manager, you should have:6+ years of experience in strategic partnerships, brand partnerships, business development, or a related field.Bachelor's degree in business, marketing, or a related field, or equivalent experience.Past experience at a high growth startup, or working at a direct to consumer marketplaceStrong negotiation and relationship-building skills.Ability to analyze data and market trends to identify opportunities for growth and optimization.Excellent communication and interpersonal skills.Proven ability to manage multiple projects and meet deadlines.Comfort working exceptionally fast in an ambiguous work environmentPassion for the e-commerce industry and a desire to stay up-to-date on the latest trends and technologies.&128591; Nice to HaveExperience working on a marketplace or two-sided platform where you’ve had to balance the needs of multiple partiesExperience with developing internal policies and processes for a new and fast-growing businessProficiency in SQLPassion for creator communities, existing product categories on Whatnot, and/or new verticals that are uniquely suited for live e-commerceExperience buying and selling in online marketplaces&127873; BenefitsCompetitive base salary and stock optionsUnlimited Vacation Policy and Company-wide Holidays (including a spring and winter break)Health Insurance options including Medical, Dental, Vision, Life, Short term disability & Long term DisabilityWhatnot covers 99% of employee premium costs, and 75% of dependent care premiums for MedicalDental and Vision sponsored 100% by Whatnot for employees and dependentsWork From Home SupportLaptop provided by Whatnot and home office setup allowance$450 work-from-anywhere quarterly allowance for cell phone, internet, or co-working spaceCare benefits$1,350 quarterly allowance on food$1,500 quarterly allowance for wellness16 weeks Paid Parental Leave and gradual return to work$20,000 for family planning, such as adoption or fertility expenses&128155; EOEWhatnot is proud to be an Equal Opportunity Employer. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.LI-DNI Partnerships is responsible for identifying, launching, and fully owning all sides of new high-potential product verticals.&128187; Role We are seeking a Strategic Partnerships Manager to join our team and help drive growth through seller and brand partner management. Livestream shopping is taking off around the world – a $300B GMV market in China that’s grown 100% YoY. We are building a team that has experience from top tech, retail and payments platforms in the world.We’re innovating in the fast-paced world of live auctions in categories including sports, fashion, video games, and streetwear. Whatnot is bringing it to the world through a community-first approach, starting in the U.S. where retail is a $5T market opportunity!&127950; About the Go-to-Market TeamThe Go-to-Market team at Whatnot is responsible for the expansion of our category suite and the continued growth of sellers and buyers on the platform. In this role, you will be responsible for developing and scaling a seller strategy and actively managing key brand partnerships.Support larger team on developing and executing a strategic seller deal strategy that drives growth and revenue for the platform.Build tools and lead processes to streamline and scale Strategic Partnerships efforts.Work closely with the category and legal team to develop and implement successful strategies and operational excellence for seller partners.Manage relationships and activations with key brand partners that drive awareness of Whatnot and new sales on the platform Collaborate with the marketing team to develop and execute promotional campaigns that drive brand awareness.
Accounts Payable Associate
Company: Whatnot
Location: Other US Location
Posted Aug 11, 2023
We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We’ve found that low ego, a growth mindset, and leaning into action and high impact goes a long way here. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce. As a founding member of our accounting team, you will help define our daily practices and policies.&128187; RoleAccounts Payable: Process incoming bills, initiate payments, and communicate with vendors and internal stakeholdersOperational Accounting: Categorize bank and credit card transactions, manage bank account balances, review expense reports, manage purchase requests and virtual cards, etc.Year-end 1099 Reporting: Own the 1099 reporting process by compiling payment information, communicating with vendors, and filing with the IRS.Month-End Close: Assist the monthly financial close by recording journal entries, maintaining accurate supporting documentation, and preparing account reconciliationsReporting: Analyze period-over-period fluctuations and provide informative commentary of key business drivers; respond timely to inquiries through research and analysisAudits: Support external audit requirements related to specific areas of responsibilityOne-off Projects: Tackle one-off and ad-hock projects as necessary&128075; YouCurious about who thrives at Whatnot? As our Accounts Payable Associate, you should have 1+ years of professional accounting experience, plus:BA/BS in Accounting; CPA is desiredExperience in public accounting, tech, or a high-growth startupUnderstanding of month-end close processes and US GAAPAdvanced Excel and data manipulation skillsProven ability to succeed in a fast-paced and constantly changing environment while running tight deadlinesAbility to work quickly and flexible enough to work in an ambiguous environment with limited guidance&127873; BenefitsUnlimited Vacation Policy and Company-wide Holidays (including a spring and winter break)Health Insurance options including Medical, Dental, Vision, Life, Short term disability & Long term DisabilityWhatnot covers 99% of employee premium costs, and 75% of dependent care premiums for MedicalDental and Vision sponsored 100% by Whatnot for employees and dependentsWork From Home SupportLaptop provided by Whatnot and home office setup allowance$450 work-from-anywhere quarterly allowance for cell phone and internetCare benefits$1,350 quarterly allowance on food$1,500 quarterly allowance for wellness16 weeks Paid Parental Leave and gradual return to work$5,000 annual allowance towards Childcare$20,000 lifetime benefit for family planning, such as adoption or fertility expensesProfessional Development$2,000 annual benefit to invest in your professional development401k offering for Traditional and Roth accounts provided by BettermentEmployer matching contributions of 100% of up to 4% of contributions on base salary&128155; EOEWhatnot is proud to be an Equal Opportunity Employer. Livestream shopping is taking off around the world – a $300B GMV market in China that’s grown 100% YoY. Whatnot is bringing it to the world through a community-first approach, starting in the U.S. where retail is a $5T market opportunity!&129297; About the Finance TeamThe Finance team covers everything and anything money at Whatnot. We are building a team that has experience from top tech, retail and payments platforms in the world.We’re innovating in the fast-paced world of live auctions in categories including sports, fashion, video games, and streetwear. We are broken down into Strategic Finance and Accounting. The platform couples rigorous seller vetting with a focus on community to create a welcoming space for buyers and sellers to share their passions with others.And, we’re growing.
iOS Engineer
Company: Whatnot
Location: Other US Location
Posted Aug 07, 2023
We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce. Whatnot is growing very rapidly, so you must be able to cope with the pressure that comes with a high-growth environment and be open to wearing multiple hats.Build intuitive user interfaces from the ground up.Create modifiable, maintainable, and well-tested code.Investigate and solve issues with bugs and data inconsistencies.Improve the availability and performance of current systems.Integrating Live Video Streaming with the app.Work with the engineering team to define implementation strategy, define overall requirements, and redefine a product, if needed.&128075; About You 3+ years of software engineering experience.2+ years of experience writing iOS apps.Bachelor’s degree in Computer Science, a related field, or equivalent work experience.Expert in Swift (SwiftUI a bonus).You are known for ship lightning fast, making good trade-off decisions.Excellent communication/writing skills.Self-starter. Livestream shopping is taking off around the world – a $300B GMV market in China that’s grown 100% YoY. You will be able to hit the ground running with little direction.Startup experience at a high-growth company preferred.&127873; BenefitsCompetitive base salary and stock optionsUnlimited Vacation Policy and Company-wide Holidays (including a spring and winter break)Health Insurance options including Medical, Dental, Vision, Life, Short term disability & Long term DisabilityWhatnot covers 99% of employee premium costs, and 75% of dependent care premiums for MedicalDental and Vision sponsored 100% by Whatnot for employees and dependentsWork From Home SupportLaptop provided by Whatnot and home office setup allowance$450 work-from-anywhere quarterly allowance for cell phone and internetCare benefits$1,350 quarterly allowance on food$1,500 quarterly allowance for wellness16 weeks Paid Parental Leave and gradual return to work$5,000 annual allowance towards Childcare$20,000 lifetime benefit for family planning, such as adoption or fertility expensesProfessional Development$2,000 annual benefit to invest in your professional development401k offering for Traditional and Roth accounts provided by BettermentEmployer matching contributions of 100% of up to 4% of contributions on base salary&128155; EOEWhatnot is proud to be an Equal Opportunity Employer. We are building a team that has experience from top tech, retail and payments platforms in the world.We’re innovating in the fast-paced world of live auctions in categories including sports, fashion, video games, and streetwear. Whatnot is bringing it to the world through a community-first approach, starting in the U.S. where retail is a $5T market opportunity!&128187; The roleWe're looking for capable iOS engineers with a proven track record for building slick UIs that people love. The platform couples rigorous seller vetting with a focus on community to create a welcoming space for buyers and sellers to share their passions with others.And, we’re growing. Whatnot has been the fastest growing marketplace in the US over the past two years and we’re hiring forward-thinking problem solvers across all functional areas.&128200; Opportunity SizeRetail disruption is one of the largest opportunities in the startup space today. We’re building the future of ecommerce, bringing together community, shopping and entertainment.
Partnerships Manager, Germany
Company: Whatnot
Location: Remote
Posted Aug 09, 2023
We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We’ve found that low ego, a growth mindset, and leaning into action and high impact goes a long way here. As our next Partnerships Manager, Germany, you should have:5+ years of experience working in a fast-paced, client-facing role in high output environments, such as: Strategy Consulting, Private Equity, or partnerships at a fast-paced tech companyExperience working in a business development or partner-facing role Fluent German and English speaker, and familiarity with the DACH market.You have experience building and executing against a pipeline of targets.You are scrappy and flexible enough to work in a fast-paced startup environment with limited guidance, and are comfortable pivoting quickly as neededYou are a strategic and creative thinker who can turn research and data into actionable plans. &128591; Nice to HaveExperience at a high-growth startup, marketplace, or creator-focused platformAn existing network of sellers, creators, and influencers within a Whatnot product category.Proficiency in SQLPassion for creator communities and/or expertise in existing Whatnot product categories (e.g. Partnerships is responsible for identifying, launching, and fully owning all sides of new high-potential product verticals.&128187; RoleAs a Partnerships Manager, you’ll focus on growing the seller communities of existing and upcoming Whatnot product categories.Build our seller communityBuild and pursue a pipeline of sellers in your category across individual resellers, influencers, and shops Manage ongoing relationships and day-to-day communications with strategic sellers in your categoryBe the go-to advisor for our sellers, educating and coaching them on ways to grow their businesses on Whatnot. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce. vintage clothing, collectibles).Experience buying and selling in online marketplaces.&127873; BenefitsCompetitive base salary and stock optionsFlexible Paid Time Off and Company-wide Holidays (including a Spring and Winter break)Medical/Dental/Vision (Supplementary Private Health)Pension PlanFood, Wellness, Home Office, and Dependent Care Allowance *equivalent to local currency $1,350 quarterly allowance on food$1,500 quarterly allowance for wellness$5,000 annual allowance towards Childcare$20,000 lifetime benefit for family planning, such as adoption or fertility expensesLaptop provided by Whatnot and home office setup allowance$450 quarterly allowance for cell phone and internetProfessional Development$2,000 annual allowance to invest in your professional developmentParental Leave16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.&128155; EOEWhatnot is proud to be an Equal Opportunity Employer. Create the next generation of top sellers in your categoryStay close to sellers and buyers in the ecosystem to understand user needs and provide the product team with key user insights and problems to solve.Create community-defining momentsBuild relationships with influencers, planning and executing activations to bring their audiences onto WhatnotOrganize and execute on-app events connected to the most exciting products, moments, and fandoms related to your categoryUse data and strategic thinking to propel your category forwardUtilize large sets of data efficiently in order to inform category & project plans, as well as track and report on outcomesBe able to jump in, ramp up quickly, and independently drive strategic projects both in your own category and across partnerships when needed&128075; YouCurious about who thrives at Whatnot? Livestream shopping is taking off around the world – a $300B GMV market in China that’s grown 100% YoY. Whatnot is bringing it to the world through a community-first approach, starting in the U.S. where retail is a $5T market opportunity!&127950; About the Go-to-Market TeamThe Go-to-Market team at Whatnot is responsible for the expansion of our category suite and the continued growth of sellers and buyers on the platform. We are building a team that has experience from top tech, retail and payments platforms in the world.We’re innovating in the fast-paced world of live auctions in categories including sports, fashion, video games, and streetwear. Whatnot has been the fastest growing marketplace in the US over the past two years and we’re hiring forward-thinking problem solvers across all functional areas. &128200; Opportunity SizeRetail disruption is one of the largest opportunities in the startup space today.
Marketing Manager
Company: Whatnot
Location: Other US Location
Posted Aug 15, 2023
Whatnot is a livestream shopping platform and marketplace backed by top investors, building the future of ecommerce with a community-first approach. They're hiring a Marketing Manager to own buyer acquisition and develop marketing strategies.
IT Operations Engineer, Europe
Company: Whatnot
Location: Remote
Posted Aug 10, 2023
We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce. We’ve found that low ego, a growth mindset, and leaning into action and high impact goes a long way here.As our next IT Operations Engineer, you should have 3+ years of experience working in IT Operations at a fast-growing startup or tech company using cloud-based tools & software, plus:Experience with employee lifecycle processes, both hardware (asset recovery) and software (systems access)Experience with identity management and single sign-on providers like OktaExperience with SaaS systems administration, including Google Workspace, Zoom, Slack, 1Password, etc.Strong EQ and willingness to learn and figureitoutComfortable in an environment where we move uncomfortably fast and the ability to maneuver ambiguity with easeNice to haveExperience working with remote teams and creating the best possible environments for effective distributed collaborationPrior knowledge with MDM solutions, including Kandji, Microsoft Intune, Meraki Systems ManagerFamiliarity with computer networking, especially cloud-based SD-WAN and SDN concepts, including Cisco MerakiFamiliarity with access control and security systems, including Verkada&127873; BenefitsCompetitive base salary and stock optionsFlexible Paid Time Off and Company-wide Holidays (including a Spring and Winter break)Medical/Dental/Vision (Supplementary Private Health)Pension Plan4% Employer contribution, 4% Employee contributionFood, Wellness, Home Office, and Dependent Care Allowance *equivalent to local currency $1,350 quarterly allowance on food$1,500 quarterly allowance for wellness$5,000 annual allowance towards Childcare$20,000 lifetime benefit for family planning, such as adoption or fertility expensesLaptop provided by Whatnot and home office setup allowance$450 quarterly allowance for cell phone and internetProfessional Development$2,000 annual allowance to invest in your professional developmentParental Leave16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.&128155; EOEWhatnot is proud to be an Equal Opportunity Employer. We're a nimble, cross-functional group that builds and maintains a cloud-first, modern tech stack across multiple technical domains to support and strengthen our rapidly expanding company.Bolster our inventory management capabilities, with distribution, retrieval, and maintenance of company hardwareAdminister access to our extensive SaaS application suite, both internally-built tools and cloud-based systemsSupport our MDM suite to remotely resolve employee requests and self-service catalogProvide quality support for a remote-first company with employees around the worldResearch and provide input for innovative solutions to drive the growth of the company and its technology initiativesTravel to Whatnot offices, marketing activations on a periodic basis and provide onsite AV, networking, and conferencing support&128075; YouCurious about who thrives at Whatnot? Whatnot is bringing it to the world through a community-first approach, starting in the U.S. where retail is a $5T market opportunity!&128187; RoleThe IT Operations team empowers Whatnauts to work with a cutting edge suite of tools and systems, worldwide, around the clock. Livestream shopping is taking off around the world – a $300B GMV market in China that’s grown 100% YoY. We are building a team that has experience from top tech, retail and payments platforms in the world.We’re innovating in the fast-paced world of live auctions in categories including sports, fashion, video games, and streetwear. The platform couples rigorous seller vetting with a focus on community to create a welcoming space for buyers and sellers to share their passions with others.And, we’re growing. We’re building the future of ecommerce, bringing together community, shopping and entertainment. Whatnot has been the fastest growing marketplace in the US over the past two years and we’re hiring forward-thinking problem solvers across all functional areas.&128200; Opportunity SizeRetail disruption is one of the largest opportunities in the startup space today.
CX Manager (Team Lead) (Europe)
Company: Whatnot
Location: Other US Location
Posted Aug 05, 2023
We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. Here’s what we’re hoping to see in your background:You have 5+ years of support operations experience managing support KPIs such as CSAT.You are a leader with a strong desire and natural ability to motivate a team, set and achieve targets, and manage career growth and team performanceYou have driven operational excellence, quality improvements, and performance-managed multiple agents.You are analytical and data-driven, with experience distilling large data sets to actionable insights.You are an owner, always looking for opportunities to better your work, team, product or customer experienceYou are comfortable making tough decisions that balance the trade-off between quality and quantityYou have knowledge of Zendesk, data platforms such as Sigma, familiar with excel/google Sheets (Knowledge of SQL preferred) You have experience in startups, marketplaces, or e-commerce (preferred)You have worked within multichannel support operations (chat, email, sms, phone) You have familiarity with working with large, diverse customer support, and operations organizations (preferred)You have the flexibility to occasionally work shifts, holidays, and outside of standard schedule&127873; BenefitsCompetitive base salary and stock optionsUnlimited Vacation Policy and Company-wide Holidays (including a spring and winter break)Health Insurance options including Medical, Dental, Vision, Life, Short term disability & Long term DisabilityWhatnot covers 99% of employee premium costs, and 75% of dependent care premiums for MedicalDental and Vision sponsored 100% by Whatnot for employees and dependentsWork From Home SupportLaptop provided by Whatnot and home office setup allowance$450 work-from-anywhere quarterly allowance for cell phone and internetCare benefits$1,350 quarterly allowance on food$1,500 quarterly allowance for wellness16 weeks Paid Parental Leave and gradual return to work$5,000 annual allowance towards Childcare$20,000 lifetime benefit for family planning, such as adoption or fertility expensesProfessional Development$2,000 annual benefit to invest in your professional developmentPension4% employer contribution, 4% employee contribution&128155; EOEWhatnot is proud to be an Equal Opportunity Employer. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce. Someone willing to take on any role or task, learn new skills, and be a part of building a great company. We’ve found that low ego, a growth mindset, and leaning into action and high impact goes a long way here.A hungry individual looking to continue their career in a fast-paced, rapidly changing environment. You will also be responsible for driving team productivity through performance metrics while delivering a quality experience, ensuring our users are getting a quick, and quality experience.Lead team performance and drive results in team productivity, quality, and customer experience Manage, coach, encourage, and be responsible for the performance and culture of a team of agentsMaintain functional knowledge of, and act as a subject matter expert of processes, product, and projects related to day-to-day operationsDrive accountability on policies and other guidelinesCreate new and use existing reporting to identify areas to improve performance metrics and productivity Build a culture of insights generation to improve product, process, experience and overall business by reviewing Sigma & Zendesk metrics regularly Identify and report on trends early and often. Partner with training and content to reinforce compliance with new launches, processes, and policies. Address and resolve critical issues from partners and other teamsIdentify and call out areas of opportunity for Whatnot, helping improve or develop new processes to improve the user experience and business by understanding customer needsOther ad-hoc project work as the business requiresYou have the flexibility to occasionally work shifts, holidays, and outside of standard schedule&128075; YouCurious about who thrives at Whatnot? Whatnot is bringing it to the world through a community-first approach, starting in the U.S. where retail is a $5T market opportunity!&128187; RoleThe Customer Experience team is responsible for driving the best possible user experience through process improvement, order management, and problem-solving. Livestream shopping is taking off around the world – a $300B GMV market in China that’s grown 100% YoY. We are building a team that has experience from top tech, retail and payments platforms in the world.We’re innovating in the fast-paced world of live auctions in categories including sports, fashion, video games, and streetwear. A customer service mentality with passion to reach the best possible outcome.
Manager, Customer Experience (Team Lead) (Night Shift)
Company: Whatnot
Location: Remote
Posted Aug 08, 2023
We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. Here’s what we’re hoping to see in your background:10pm-7am PST shiftYou have 5+ years of support operations experience managing support KPIs such as CSAT.You are a leader with a strong desire and natural ability to motivate a team, set and achieve targets, and manage career growth and team performanceYou have driven operational excellence, quality improvements, and performance-managed multiple agents.You are analytical and data-driven, with experience distilling large data sets to actionable insights.You are an owner, always looking for opportunities to better your work, team, product or customer experienceYou are comfortable making tough decisions that balance the trade-off between quality and quantityYou have knowledge of Zendesk, data platforms such as Sigma, familiar with excel/google Sheets (Knowledge of SQL preferred) You have experience in startups, marketplaces, or e-commerce (preferred)You have worked within multichannel support operations (chat, email, sms, phone) You have familiarity with working with large, diverse customer support, and operations organizations (preferred)You have the flexibility to occasionally work shifts, holidays, and outside of standard schedule&127873; BenefitsCompetitive base salary and stock optionsUnlimited Vacation Policy and Company-wide Holidays (including a spring and winter break)Health Insurance options including Medical, Dental, Vision, Life, Short term disability & Long term DisabilityWhatnot covers 99% of employee premium costs, and 75% of dependent care premiums for MedicalDental and Vision sponsored 100% by Whatnot for employees and dependentsWork From Home SupportLaptop provided by Whatnot and home office setup allowance$450 work-from-anywhere quarterly allowance for cell phone and internetCare benefits$1,350 quarterly allowance on food$1,500 quarterly allowance for wellness16 weeks Paid Parental Leave and gradual return to work$5,000 annual allowance towards Childcare$20,000 lifetime benefit for family planning, such as adoption or fertility expensesProfessional Development$2,000 annual benefit to invest in your professional development401k offering for Traditional and Roth accounts provided by BettermentEmployer matching contributions of 100% of up to 4% of contributions on base salary&128155; EOEWhatnot is proud to be an Equal Opportunity Employer. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce. Someone willing to take on any role or task, learn new skills, and be a part of building a great company. We’ve found that low ego, a growth mindset, and leaning into action and high impact goes a long way here.A hungry individual looking to continue their career in a fast-paced, rapidly changing environment. You will also be responsible for driving team productivity through performance metrics while delivering a quality experience, ensuring our users are getting a quick, and quality experience.You must be available to work a 10pm-7am PST shiftMust be available to work weekendsLead team performance and drive results in team productivity, quality, and customer experience Manage, coach, encourage, and be responsible for the performance and culture of a team of agentsMaintain functional knowledge of, and act as a subject matter expert of processes, product, and projects related to day-to-day operationsDrive accountability on policies and other guidelinesCreate new and use existing reporting to identify areas to improve performance metrics and productivity Build a culture of insights generation to improve product, process, experience and overall business by reviewing Sigma & Zendesk metrics regularly Identify and report on trends early and often. Partner with training and content to reinforce compliance with new launches, processes, and policies. Address and resolve critical issues from partners and other teamsIdentify and call out areas of opportunity for Whatnot, helping improve or develop new processes to improve the user experience and business by understanding customer needsOther ad-hoc project work as the business requires&128075; YouCurious about who thrives at Whatnot? Whatnot is bringing it to the world through a community-first approach, starting in the U.S. where retail is a $5T market opportunity!&128187; RoleThe Customer Experience team is responsible for driving the best possible user experience through process improvement, order management, and problem-solving. Livestream shopping is taking off around the world – a $300B GMV market in China that’s grown 100% YoY. We are building a team that has experience from top tech, retail and payments platforms in the world.We’re innovating in the fast-paced world of live auctions in categories including sports, fashion, video games, and streetwear. A customer service mentality with passion to reach the best possible outcome.
Product Manager - Logistics
Company: Whatnot
Location: Other US Location
Posted Aug 05, 2023
We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce. Livestream shopping is taking off around the world – a $300B GMV market in China that’s grown 100% YoY. Whatnot is bringing it to the world through a community-first approach, starting in the U.S. where retail is a $5T market opportunity!&128187; RoleOwn roadmap, strategy, and execution of the overall fulfillment experience post-purchase by building functionality and tools needed to grow the business into more categories and international marketsPartner with internal and external stakeholders across operations, tax, legal and GTM as well as third party vendors on all logistics productsDefine product requirements & work with engineering, design and broader team to bring our roadmap to market at lightning speedClearly communicate roadmap, progress, and insights to key teams and stakeholdersDo whatever it takes to ensure the engineering team is operating effectively, unblock them and make sure they can move at a rapid paceTake ownership of any major blocker to the company’s successDrive strategic initiatives across the company as needed&128075; YouCurious about who thrives at Whatnot? We’ve found that low ego, a growth mindset, and leaning into action and high impact goes a long way here.As our next Logistics Product Manager you should have 5+ years work and 3+ years product management experience, plus:Startup experienceComfort working exceptionally fast in an ambiguous work environmentStrong product intuition and design senseProven track record of using data, user feedback and intuition to drive sound product decisionsAble to ruthlessly prioritize the most impactful workYou know that product decisions don't end and begin with data and a/b tests&127873; BenefitsCompetitive base salary and stock optionsUnlimited Vacation Policy and Company-wide Holidays (including a spring and winter break)Health Insurance options including Medical, Dental, Vision, Life, Short term disability & Long term DisabilityWhatnot covers 99% of employee premium costs, and 75% of dependent care premiums for MedicalDental and Vision sponsored 100% by Whatnot for employees and dependentsWork From Home SupportLaptop provided by Whatnot and home office setup allowance$450 work-from-anywhere quarterly allowance for cell phone and internetCare benefits$1,350 quarterly allowance on food$1,500 quarterly allowance for wellness16 weeks Paid Parental Leave and gradual return to work$5,000 annual allowance towards Childcare$20,000 lifetime benefit for family planning, such as adoption or fertility expensesProfessional Development$2,000 annual benefit to invest in your professional development401k offering for Traditional and Roth accounts provided by BettermentEmployer matching contributions of 100% of up to 4% of contributions on base salary&128155; EOEWhatnot is proud to be an Equal Opportunity Employer. We are building a team that has experience from top tech, retail and payments platforms in the world.We’re innovating in the fast-paced world of live auctions in categories including sports, fashion, video games, and streetwear. The platform couples rigorous seller vetting with a focus on community to create a welcoming space for buyers and sellers to share their passions with others.And, we’re growing. Whatnot has been the fastest growing marketplace in the US over the past two years and we’re hiring forward-thinking problem solvers across all functional areas.&128200; Opportunity SizeRetail disruption is one of the largest opportunities in the startup space today. We’re building the future of ecommerce, bringing together community, shopping and entertainment. We are committed to our values, whether working remotely or from one of our offices.
Head of Community Marketing
Company: Whatnot
Location: Other US Location
Posted Aug 08, 2023
We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. Address concerns, provide support, and work to create advocacy through transparency, empathy, and effective communication.Community Support: Collaborate with the customer support team to address community-related inquiries, feedback, and complaints. Utilize insights to refine community strategies, improve user experience, and drive platform growth.&128075; YouCurious about who thrives at Whatnot? Identify opportunities for growth and engagement within the community.Community Events Strategy: Plan, organize, and execute community events focused on various verticals, with a particular emphasis on sports cards, trading cards, collectibles (comics and coins), and fashion (including sneakers). We’ve found that low ego, a growth mindset, and leaning into action and high impact goes a long way here.As our Head of Community Marketing you should have: Bachelor's degree in marketing, communications, or a related field (or equivalent experience).8+ years of marketing experience, with proven experience in community marketing management, preferably within the e-commerce, social, tech, or gaming industry.Strong understanding of various collectibles communities, including sports cards, trading cards, comics, coins, and fashion (sneakers).Excellent interpersonal and communication skills, both written and verbal.Demonstrated ability to build and nurture relationships with influencers and key opinion leaders.Proficiency in social media platforms, community management tools, and data analytics tools.Experience in organizing and executing virtual or physical events.Ability to work independently and collaboratively in a fast-paced, rapidly evolving environment.Passion for collectibles, pop culture, and building vibrant communities a plus.&127873; BenefitsUnlimited Vacation Policy and Company-wide Holidays (including a spring and winter break)Health Insurance options including Medical, Dental, Vision, Life, Short term disability & Long term DisabilityWhatnot covers 99% of employee premium costs, and 75% of dependent care premiums for MedicalDental and Vision sponsored 100% by Whatnot for employees and dependentsWork From Home SupportLaptop provided by Whatnot and home office setup allowance$450 work-from-anywhere quarterly allowance for cell phone and internetCare benefits$1,350 quarterly allowance on food$1,500 quarterly allowance for wellness16 weeks Paid Parental Leave and gradual return to work$5,000 annual allowance towards childcare$20,000 lifetime benefit for family planning, such as adoption or fertility expensesProfessional Development$2,000 annual benefit to invest in your professional development401k offering for Traditional and Roth accounts provided by BettermentEmployer matching contributions of 100% of up to 4% of contributions on base salary&128155; EOEWhatnot is proud to be an Equal Opportunity Employer. Act as a liaison between the community and internal stakeholders to ensure prompt and satisfactory resolutions.Data Analysis: Monitor and analyze community-related metrics, such as engagement rates, sentiment analysis, and user feedback. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce. As the Head of Community, you will be responsible for creating a comprehensive community strategy, developing community events tailored to each vertical, and fostering relationships with our diverse community of sellers, key opinion leaders, and influencers. Collaborate with relevant internal teams to ensure communities can be fostered and managed in partnership with the vertical teams.Advocacy management: Establish and maintain relationships with strategic top sellers in partnership with GTM stakeholders, key opinion leaders, influencers, and community members. Foster a sense of community by engaging various Whatnot leaders in meaningful interactions, organizing AMA (Ask Me Anything) sessions, and hosting Q&A sessions. Owning the development of seller councils and roundtables. You won’t be responsible for having all of these conversations, you’ll run the planning and execution that brings them to life and measures their impact.Detractor Management: Engage with voices that have expressed criticism or concerns about the platform.
Software Engineer, Ads & Monetization
Company: Whatnot
Location: Other US Location
Posted Aug 15, 2023
We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. Final salary will be based on a number of factors including, level, relevant prior experience, skills and expertise. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce. You also:Are capable of building scalable systems (we primarily use Python, Elixir, JavaScript).Have product instincts. We’ve found that low ego, a growth mindset, and leaning into action and high impact goes a long way here.As our next Backend Engineer you should have 5+ years of software engineering experience, ideally with some industry experience in one of the following areas: ads infra, ads delivery or systems, news/home feed ranking systems infra, recommendation/ranking systems, search engines and/or search infra. This range is only inclusive of base salary, not benefits (more details below) or equity in the form of stock options.&127873; BenefitsCompetitive base salary and stock optionsUnlimited Vacation Policy and No Meeting HolidaysHealth Insurance options including Medical, Dental, Vision, Life, Short term disability & Long term DisabilityWhatnot covers 99% of employee premium costs, and 75% of dependent care premiums for MedicalDental and Vision sponsored 100% by Whatnot for employees and dependentsWork From Home SupportLaptop provided by Whatnot and home office setup allowance$450 work-from-anywhere quarterly allowance for cell phone, internet, or co-working spaceCare benefits$1,350 quarterly allowance on food$1,500 quarterly allowance for wellness16 weeks Paid Parental Leave and gradual return to work$20,000 for family planning, such as adoption or fertility expenses401k offering for Traditional and Roth accounts provided by BettermentEmployer matching contributions of 100% of up to 4% of contributions on base salary&128155; EOEWhatnot is proud to be an Equal Opportunity Employer. Whatnot is bringing it to the world through a community-first approach, starting in the U.S. where retail is a $5T market opportunity!&128187; RoleBuild 0 to 1 ads products by working across the full ads stack including bidding & targeting, ranking, serving, campaign management, and seller toolingBuild highly scalable Ads system that handles all aspects of running an online advertising system and helps sellers differentiate themselves on WhatnotUnderstand our buyer and seller experiences and become an expert in helping them effectively scale their business through ads & monetization products&128075; YouCurious about who thrives at Whatnot? You first think about users rather than the best technical solution.Have built systems that scale at a high growth company before, and can do it again with minimal guidance.Can ship products and features lightning-fast without sacrificing quality.Are an excellent problem solver and don’t need to be told exactly what to do.Are comfortable working across the stack (backend and frontend).Have the ability to pick up on new technologies very quickly.Have a proven track record of delivering features. Bachelor’s degree in Computer Science, a related field, or equivalent work experience.&128176;CompensationFor US-based applicants: $153,000 - $200,000/year + benefits + stock optionsThe salary range may be inclusive of several levels that would be applicable to the position. Livestream shopping is taking off around the world – a $300B GMV market in China that’s grown 100% YoY. We are building a team that has experience from top tech, retail and payments platforms in the world.We’re innovating in the fast-paced world of live auctions in categories including sports, fashion, video games, and streetwear.