🧳 😃 📱 Technical Support Engineer

• Represent Embrace as both an expert communicator and technologist, and help deliver an amazing customer experience
• Communicate directly with customers, product and engineering teams, and work together towards a solution
• Quickly root-cause, identify technical issues, and provide clear instructions to reproduce the problems or drive new product specifications
• Directly impact product direction by suggesting improvements for customers
• Ensure that our process for surfacing bugs to Engineering is fast, efficient, and effective
• Improve collaboration with Customer Success by developing tools and enhancing documentation

• 3+ years experience in a Technical Support role at a B2B software technology company
• Able to read code and write code (Python, Java, Objective-C, Swift, Kotlin, or JavaScript preferred)
• Excellent communication skills and are comfortable writing and speaking with people to help them solve their issues

Gathering is integral to our culture for collaboration and connection. We want to ensure that all of our new hires have the ability to travel and meet other team members. We estimate the travel for any given role to be a couple of days every month or two. In order to gather, new hires must be able to meet our COVID vaccination requirement as we continue to help our team limit risk.

• Ownership: Growth is achievable only by empowering with ownership
• Perspective: We seek to understand your perspective
• Honesty: Brutal honesty delivered kindly
• Simplest: Simplest solutions are identified by focusing on outcomes
• Investing: Meaningful insights are formed by investing time