.Net L2 L3 Support

Description

COGNIZANT IS LOOKING FOR .NET L2/L3 SUPPORT DEVELOPER

Good to have knowledge of .Net and SQL (preferred) -ITIL and Prod Support experience.

Experience of managing large production support engagement

Experience of working in global delivery model

Experience of setting up new Prod Support engagement driving Knowledge Transition and Knowledge Management for the new applications setting up SLAs and new processes based on ITIL framework

Experience in driving Transformation Initiatives Automations Process

Process Improvements Performance & Availability Improvements and Preventive Initiatives

Good understanding of ITIL process - Good understanding of Incident management Problem Management and Change management process

Ability to coordinate with multiple stakeholders

Ability to understand overall technical landscape coordinate with multiple teams in troubleshooting and resolving production issues

Experience working on Service Now/Ticketing tool

Experience working on monitoring tools

Experience in supporting L2 L3 App Support

Provide Root cause Analysis for critical Incidents

Proactively communicate status of critical applications to appropriate stakeholders

Triage incidents identify resolution steps & escalate when required

Analyze incident trends identify solutions to reduce incidents and recommend solutions to SMEs. Respond to email questions regarding application delays job runtimes alerting etc.

Participate in LOB incident review meeting

Attend KT sessions capture key LOB information as it relates

Provide Oncall support for critical issues during off business hours

Identify and automate manual activities

Change assessment and approval

DR recoveries and validation

Respond to audit requirements Experience at managing .Net projects with production support and maintenance background is a plus

Qualifications

Technical Skills

SNo Primary Skill Proficiency Level * Rqrd./Dsrd. 1 ITIL PL3 Required 2 .Net Framework PL3 Desired

* Proficiency Legends

Proficiency Level Generic Reference PL1 The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels. PL2 The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects. PL3 The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects. PL4 The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.