Administrative Support Assistant

Summary The Tennessee Valley Healthcare System is looking for an Administrative Support Assistant. This position(s) serving as an Administrative Support Assistant (ASA) within the Primary Care Service. Incumbent(s) duties and responsibilities includes providing administrative support to ensure efficient operation of the office. Supports managers and employees through a variety of tasks related to organization and communication. Learn more about this agency Duties The Administrative Support Assistant completes various administrative functions, processes and procedures and involves duties that include but are not limited to: providing assistance and instructions in day to day operations, assisting in the development of various office directives and SOPS, Serving as the time keeper for the assigned area, performing travel coordination, providing guidance to supervisors regarding leave questions, serving as the records management coordinator and establishment and maintenance of office files, monitoring supplies budget record, while serving as a liaison between TVHS affiliates and HRO for RPA matters. The overall work includes various duties involving different and unrelated processes and methods and involves a thorough knowledge of the primary care service operations and staff support functions. The position identifies issues or problems and seeks alternative solutions consistent with applicable regulations and guidelines. Major duties for the Administrative Support Assistant include (but are not limited to): Providing administrative support to ensure efficient operation of the office. Provides managers with assistance navigating Directives, Standard Operating Procedure (SOP), local and national policies for administrative actions relative to completing tasks. Reviews and monitors all employee evaluation reports. Maintain rating schemes both Executive Career Field and 0750 performance appraisals assigned to the department. Tracks and assists in annual review and revision of department proponent reference publications, ensures reviews and revisions are complete, accurate and timely. Serves as timekeeper for bi-weekly while providing guidance and assistance on posting time cards to supervisor. Monitors and maintains information of the for status of employee overtime, compensatory time, leave, training, etc. Assisting in the establishment and maintenance of office files, and employee 6-part folder for the section assigned using filing system. Utilize web-based data systems for initiating of user accounts, passwords, access keys, etc. Orders office supplies and equipment for the department . Edit, requisitioning, receipts, issue, transfer, replenishment, excess and adjustment pertaining to all supply transactions. Provides assistance and guidance to the department on how to obtain urgently needed items and take account to suspense actions as needed. Inputs transactions into document register database and maintains hand receipts. Edits supply transactions and provides customer service for items managed. Coordinating events, special programs clinical residency schedules, routine and/or urgent, critical shortages of staff using call back rosters and other priority items as needed for medical readiness. Reviews transactions & documents received from depots, local purchase, against records to verify accuracy. Aids supervisors in the documentation and preparation of personnel actions such as: employee evaluations, monetary and honorary awards, leave without pay (LWOP), separation or resignation actions, and salary changes comply and following current directives. Initiates and processes Request for Personnel Actions (RPA) (i.e., Awards, Realignment, Reassignment, Position Reviews, LWOP, Separations). Develops agendas, ensures that briefing materials are provided and notifies other attendees as necessary. Knowledge of VA and VHA policies related to Privacy and Release of Information, Request for Protected Health Information, etc. Coordinates travel arrangements for proper completion. Work Schedule: Monday-Friday 8:00am-4:30pm Virtual: This is not a virtual position. Position Description/PD#: Administrative Support Assistant/PD70899A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not approved Permanent Change of Station (PCS): Not Authorized Requirements Conditions of employment You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work is primarily sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking, standing, bending, carrying of light items such as papers, books, small parts, or driving an automobile, etc. No special physical demands are required to perform the work. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 04/07/2026. GS-06 Specialized Experience: Applicants must have one year of specialized experience equivalent to at least the next lower grade GS-5 in the normal line of progression for the occupation in the organization. Specialized experience is defined as: A full range of administrative support for an office; Coordinates travel arrangements; reviewing all incoming and outgoing correspondence; scheduling meetings; typing a variety of correspondence and maintaining databases and utilizing various software programs; and maintaining fund control points; coordinate conferences and meetings; track and compile data for reporting purposes. NOTE: Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Preferred Experience: Experience in timekeeping, administrative support in a day to day operation and record management Physical Requirements: Work is a primarily sedentary, with some walking, standing, bending, and carrying of light items, such as papers and books. No special physical demands are required to perform the work. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution at this grade level. Additional information Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. Expand Hide  additional information Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.