1392936 - Business Architect

Cisco's Commerce & Lifecycle Operations is the operations engine for our partners, sellers and customers, streamlining the buying and selling process across all of Cisco's hardware and software offers.
We take a digital-first, agile-centric approach to driving simplification, automation and transformation that removes roadblocks and creates frictionless seller, partner and customer experiences while accelerating the delivery of transformative business outcomes.
The Lifecycle Operations team is looking for a senior business architect to bring together a comprehensive strategy and execution plan to drive digitization for asset management and installed base management areas.
In this role, you will:

• Build a next generation of installed base management practices which helps Cisco to drive recurring revenue growth
• Apply a deep understanding of commerce systems, entitlement processes and strong eye for business to build an end state strategy
• Connect new business models, platforms, and offers to advise strategy and build a roadmap bridging our teams from the present to the end state
• Interpret, document, and articulate strategy for operational needs
• Develop specific artifacts such as business capability and value stream mappings to help span the gap between strategy and execution
• Require out of box thinking to drive simplification and automation in both business and process design
• Advocate on behalf of the business ensuring processes can be scaled without friction
• Lead key initiatives with a virtual leadership role
• Forge trusted relationships with customers, partners, and collaborators to ensure continuous business feedback as we transform
• Evangelize the roadmap with delivery teams and service owners
• Possess strong executive relationship management skills and presence to achieve results in a constantly evolving environment through influence and communication at the most senior levels across organizations
• Demonstrate proven focus on building and handling key customer and Cisco relationships to help drive greater customer intimacy and business alignment
• Evaluate business processes, anticipate requirements, uncover areas for improvement, to influence and build solutions to craft and scale offers

Who You'll Work With

• You will work with multi-functional teams while accelerating and supporting initiatives. As part of our organization, you will engage closely with teams in OneX, CX and Sales to acquire feedback and influence strategy.

Who You Are
We are seeking a highly motivated, hard-working, business- and tech-savvy senior leader who is excited to direct a team in a multifaceted environment supporting Cisco's transformation. You have knowledge and experience in the recurring revenue process/model, go-to-market strategies, the channel business model, commercial processes and buying programs. You have sophisticated interpersonal and influencing abilities and can build trusted relationships with demanding business clients as well as within partner operations organizations. You are comfortable with uncomfortable situations where you must quickly learn new areas of Cisco's business and operations, driving transformation of the status quo working cross-functionally. You have excellent business judgment, possess strong critical thinking and writing skills, have a team-first mentality, and a validated work ethic. You work cross-functionally and flexibly in a fast-paced and constantly evolving environment and adapt your approach and demeanor to match shifting demands of different situations and varied personalities. You are an outstanding communicator who can simplify, prioritize and deliver information (oral and written) to a business audience at executive levels.
Why Cisco?
#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters - with people like you!
Nearly every internet connection around the world touches Cisco. We're the Internet's optimists. Our technology makes sure the data travelling at light speed across connections does so securely, yet it's not what we make but what we make happen which marks us out. We're helping those who work in the health service to connect with patients and each other; schools, colleges and universities to teach in even the most challenging of times. We're helping businesses of all shapes and size to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise.
We tackle whatever challenges come our way. We have each other's backs, we recognise our accomplishments, and we grow together. We celebrate and support one another - from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).
We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we're committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.
So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco
Message to applicants applying to work in the U.S.: When available, the salary range posted for this position reflects the projected hiring range for new hire salaries in U.S. locations. For non-sales roles, the hiring ranges reflect base salary and do not include bonuses, equity, or benefits. Hiring ranges for sales positions include base and incentive target, and do not include equity or benefits. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.