Mission Support Officer, NF-05

Summary It is the applicant's responsibility to read all sections and associated links in this vacancy announcement. This vacancy may be used to fill additional positions within 90 days of the closing date. Duties Serves as Chief, IMCOM DFMWR Mission Support Office. Operations - responsible for coordinating, synchronizing, facilitating and tracking daily operations, staff operations and administrative actions within the IMCOM DFMWR. Serves as the entry point and central coordinator for all actions that come into DFMWR, internal and external. Participates and represents the DFMWR in IMCOM Battle Rhythm events. Manages DFMWR internal calendar, conference and training attendance, staff call, Professional Development Program, town halls, employee on-boarding and FMWR recognition programs, DFMWR special events, and the IMCOM Service Culture program. Leads, plans, organizes, develops and executes special projects at the direction of the Director, DFMWR. Develops and coordinates DFMWR orientation/informational presentations. Manages DFMWR participation in Garrison and Army pre-command courses. Manages and coordinates DFMWR participation in the Command Organizational Inspection Program and Managers Internal Control Program. Manages, coordinates and facilitates FMWR enterprise communication and information sharing forums. Develops, coordinates and publishes operational orders, guidance and directives associated with the delivery of FMWR programs. Program Management - Strategic and Contingency Planning - Develops short and long-range strategies for the delivery of FMWR programs and services in support of Soldier and Family quality of life and Army readiness. Coordinates and manages IMCOM DFMWR participation in Army, AMC and FMWR governance processes. Provides functional and technical expertise and guidance to Garrisons and IMCOM Directorates concerning FMWR programs and services. Develops plans and strategies to communicate and execute command directives and HQDA policy initiatives. Serves as the technical and functional expert to speak for the command at meetings and conferences; and to negotiate positive solutions to complex community and family issues. Serves as the integrator of corporate data for planning and execution. States the Army's position, action plans, or similar visionary documentation. Manages mechanisms and processes for the reporting results and revision of the plans, reporting internally to FMWR governance forums and throughout the MWR community on an annual basis. Executes operational oversight for all levels of support for contingency operations and deployments for all matters relating to MWR and family support. Directs actions and reports status of program efforts to all levels of the Army, Secretariat Staff and AMC. Directs the development of processes and plans in support of continuous process improvement within IMCOM DFMWR. Personnel Management Responsibilities - Performs the full range of supervisory duties. Determines optimum approach in the total management of the Mission Support Office, providing technical and policy direction. Evaluates the effectiveness of the Division in terms of mission accomplishment. Supervises employees and subordinate team leaders. Directs and assigns work through team leaders to subordinates, determines budget allocation, and determines long range staffing needs. Requirements Conditions of employment Direct Deposit and Social Security Card are required upon appointment Meet qualification/eligibility/background requirements for this position to include a T3 Satisfactory completion of employment verification (E-Verify) check One year probationary period may be required A valid passport may be required for overseas travel Incumbent is required to submit a Financial Disclosure Statement, OGE-450, Executive Branch Personnel Confidential Financial Disclosure Report upon entering the position and annually. Qualifications RESUMES MUST BE TWO PAGES (OR LESS). QUALIFICATIONS MUST BE CLEARLY VERIFIABLE IN YOUR RESUME. GOVERNMENT POSITIONS MUST INCLUDE PAY PLAN, SERIES, GRADE, TO AND FROM DATES, AND GOVERNMENT AGENCY/DEPARTMENT. Must include at least one year of experience performing duties at a level which equipped the applicant with the particular knowledge, skills, and abilities needed to perform successfully in the position. MINIMUM QUALIFICATIONS: Extensive operations and planning work experience including at least one year at the NF-05 pay band or equivalent. The overall experience must be progressively responsible demonstrating a sound foundation in leading a substantial organization/program at an installation/ IMCOM Directorate / Headquarters level or equivalent. Candidates must have experience demonstrating: 1. Mastery in applying management principles, concepts, and techniques required to successfully plan and manage Family and MWR programs. Must have extensive knowledge and work experience at ascending levels of responsibility which provided subject matter expertise on policy matters and complex issues concerning these programs. 2. Ability to manage and direct a multi-faceted organization entity that manages several essential supporting and facilitative services. 3. Ability to maintain effective working relationships with officials and executives inside and outside of an organization. 4. Ability to prepare and present formal briefings and speeches to senior officials, and to organize and conduct meetings of work groups and seminars. 5. Ability to function as an advocate for Soldiers and Families and represent their concerns to senior leadership of the Army. 6. Experience interpreting governing regulations, policies and plans to determine their impact and to resolve controversial problems concerning Army installation management. 7. Expert knowledge and skill to research, analyze, and synthesize information and data to formulate recommendations and courses of action governing Army installation management activities. 8. Experience performing a full range of supervisory functions. All Qualified applicants will be rated against the highly qualifying criteria by a rating panel for evaluation of the quality and extent of your total accomplishments, experience and education. Those applicants determined to be highly qualified will be referred to the hiring official for consideration. The highly qualified candidates may undergo an interview and reference checks. HIGHLY QUALIFYING CRITERIA: In-depth knowledge and experience in the delivery of FMWR Programs and Services Experience managing the day-to-day operations and staff of an organization in a dynamic and fast paced environment Experience planning operations using the Military Decision Making Process (MDMP) or comparable planning tool Multi-faceted communication skills; writing, speaking, delivering presentations, and development of PowerPoint presentations Ability to work in an environment that uses multiple digital platforms and tools supporting operations and planning Experience managing an operation, organization, or group of people, and delivering a high level of customer service and satisfaction All answers to the Highly Qualifying Criteria must be clearly demonstrated in your resume to get credit. Education Education is not required for this position and will not be utilized in determining minimum qualifications or as a substitution for experience. Additional information A manual application may be obtained by contacting the servicing NAF Human Resources Office listed on this announcement. If you are applying manually, all required documentation must be received no later than 4:00 p.m., Eastern Standard Time, on the closing date of the announcement. Additional selections may be made from this vacancy announcement for up to 90 days after the closing date. Payment of Permanent Change of Station (PCS) costs may be authorized based upon eligibility and a determination that a PCS move is in the Government interest. Additional information on how to complete the online application process and submit your online application may be found on the USA Staffing Applicant Resource Center. The Duty Station for this position is located at Fort Sam Houston, TX. You will be expected to physically reside within commuting distance of Fort Sam Houston, TX. Situational telework can be provided for weather-related emergencies, office closures, or other situations where telework serves a compelling Agency need. Important Information Regarding Access to Certain Federal Facilities: Access to certain federal facilities may require a REAL ID-compliant driver's license/ID (marked with a star) or an Enhanced Driver's License (EDL) from WA, MI, MN, NY, or VT. See https://www.tsa.gov/real-id for details. It is the applicant's responsibility to verify that the application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan. Discover Your Path to Success! Before you apply, take a moment to explore our Applicant Information Kit - your go-to guide for understanding our hiring process and making your application stand out. Inside, you'll find helpful tips, insights, and everything you need to feel confident and prepared. Click here to view the kit or copy and paste this link into your browser: https://publicfileshare.chra.army.mil/Applicants/NAF_Applicant_Information_Kit.pdf Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits Working for Army Non-Appropriated Funds (NAF) can offer numerous advantages. Army NAF employment can provide a sense of pride and fulfillment, as you'll be supporting communities comprised of military and civilian personnel, and their families, which contributes to the Department of Defense's overall mission. We offer a wide range of career opportunities, including jobs in childcare, recreation, hospitality, and more. Many employees have opportunities for professional development, including training, education, and certification programs to help towards career advancement. As an Army NAF employee, you'll have access to some on-base facilities, including fitness centers, libraries, and many other amenities. Regular full-time and part-time employees are eligible for enrollment in health and life insurance, participation in 401k and retirement plans, and paid personal time off and federal holidays. Some flexible employees may also be eligible to receive health insurance. For a slideshow presentation regarding these benefits, please click the link below. Review our benefits