Computer Assistant

Summary About the Position: This position falls under the Defense Health Agency-Atlantic Network at the 633RD Medical Group, providing support in the administration of Medical Treatment Facility computer systems, hardware and software and peripheral equipment under the Directorate of Resource Management, Medical Information Systems. This is a Direct Hire Solicitation Learn more about this agency Duties Establish and manage user accounts, to include determining and maintaining user privilege levels. Install, configure, and troubleshoot hardware, software, Wide Area Network and Local Area Network problems where applicable, and coordinate with other agencies to ensure timely resolution. Record and report Information Technology incidents as they occur to effectively track outages and types of interruptions to service and to build a knowledge base for future problem resolution. Provide input to the Medical Treatment Facility (MTF) Continuity of Operation Plan (COOP) procedures for system disaster recovery (COOP recovery includes reestablishment of multiple systems). Provide information management services, to include data analysis, to determine trends in use or performance that could lead to future problems. Research, evaluate, and provide feedback on problematic trends and patterns in customer support requirements for the Medical Treatment Facility. Participate in planning, monitoring, testing, maintaining, and operating multiple client systems-based platforms to maintain risk management, accreditation, and certification package. Make recommendations for system improvements. Ensure enhancements are compatible with existing infrastructure and coordinate with other agencies to ensure compliance standards are met. Requirements Conditions of employment Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation. This position is subject to a background investigation to determine your suitability for Federal employment. Immunization screening is required. Hepatitis B immunization is required for all positions with direct patient contact. Applicants may be required to show proof of other immunizations depending on the type of position. This position has mandatory seasonal Influenza vaccination requirements and is subject to annual seasonal Influenza vaccinations unless otherwise exempted for medical or religious reasons (documentation of exemption must be provided upon hire). This position requires the incumbent to have Tuberculosis testing. This position may require travel outside of the commuting area, 5%. This position may require the incumbent to work on call during irregular work hours which may include evenings, weekends, holidays, and/or varying work schedules. This is an Information Assurance Workforce position. Must meet position requirements for certification at Level II in Information Assurance Technical (IAT-II) within six (6) months or less of entrance on duty. Security+ Certification required. This position requires the completion of a pre-employment Physical Examination to ensure the required level of physical health and ability or fitness to perform the duties of the position. Heavy lifting up to 50 pounds may be required. Qualifications Who May Apply: US Citizens In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. SPECIALIZED EXPERIENCE: One year of specialized experience which includes, 1) Providing guidance on system changes; 2) Troubleshooting hardware and/or software problems with the network, and 3) Maintaining network systems to ensure operational standards are met, providing technical assistance regarding network to minimize disruptions. Education Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirements using experience alone--no substitution of education for experience is permitted. Additional information Male applicants born after December 31, 1959 must complete a Pre-Employment Certification Statement for Selective Service Registration. You will be required to provide proof of U.S. Citizenship. This position requires a 1 year probationary period during which the agency evaluates your fitness and whether your continued employment advances the public interest. In making this determination, the agency may consider your performance and conduct; agency needs and interests; whether your continued employment supports organizational or Government goals; and whether it promotes the efficiency of the Federal service. Continued employment requires written certification that it advances the public interest. Direct Deposit of Pay is required. Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees. Multiple positions may be filled from this announcement. Salary includes applicable locality pay or Local Market Supplement. If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet. Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government interest. Advanced In-hire (salary negotiations) may be authorized for highly qualified candidates. Enhanced Leave Accrual for civilian experience may be authorized for highly qualified candidates. Expand Hide  additional information Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.