2023 Customer Experience & Operations Summer Internship

DIRECTV is changing the way the world experiences entertainment. We're delivering cutting edge products and services that redefine the future. Innovation is at the heart of what we do and we're revolutionizing the way our customers access content anytime, anywhere. With premier video services like DIRECTV, our industry leading team, is at the forefront of making it all happen. Together, we're creating the best entertainment and communications experience in the world.
Dive into the Sales & Service organization as a summer of 2023 intern! The work our team does directly impacts the DIRECTV customer experience through managing initiatives related to CX customer journey mapping, offers & decisioning development & implementation, and CX&O engagement, communications, culture initiatives.
Depending on your interests and area of study, you'll get the chance to work cross functionally through various teams providing data analytical insights, manage social networking sites, conduct in depth analysis on system episodic scenarios or get hands on in our Product Experience lab (El Segundo resident preferred).
Project Examples:

• Office of the President data analytics: Hands on data mechanization and transformation.
• Manage 1-2 short duration projects to access the success measures of acquisition program launches and present findings including risk mitigation strategy.
• Develop and maintain social networking and media accounts to optimize the user experience.
• Working initiatives related to CX customer journey mapping, offers & decisioning development & implementation, and CX&O engagement, communications, culture initiatives.
• Hands-On experience working on the newly built Product Customer Experience (PCX) Lab

Majors/Concentrations we're looking for:

• Open to all business majors
• MIS
• Emphasis in Marketing, Business Administration/Management or Communications preferred
• Engineering/CS for PCX Lab position

Skills and Experience:

• Cross functional collaboration
• Data storytelling, ability to synthesize insights out of the data
• Comfortable presenting and speaking with leaders
• Strong written and verbal communication skills
• PPT and excel (must have)
• Python, C, Java
• Data Analysis
• Data Visualization, Power BI
• Project Management
• Automation/Mechanization
• Solid understanding of social media platforms/channels

Various start dates are available with a program end date of August 11th, 2023.
Position requires full US work authorization.