2023 Intern - Associate Program Manager

Our Company

Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Our Company

Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands- everything they need to design and deliver exceptional digital experiences. We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours.

The Opportunity

The Digital Experience Cloud Customer Engineering Strategy, Intelligence, and Operations team is looking for an Associate Program Manager Intern to lead Voice of the Customer and Support Experience projects. You will work with internal cross-functional partners and Customer Engineering Delivery, who provides support services to our customers, to build upon our strategy.

You will evaluate the proposed solution, assess risks, confirm requirements, develop scopes, and work on resource requirements to build the delivery plan. You will coordinate and lead all aspects of delivery from project initiation through planning, implementation, and testing to closing.

We are looking for this intern to help our organization reach out Customer Satisfaction and Case Deflection Fiscal Year 2023 goals.

All 2023 Adobe Interns will be 'co-located hybrid', meaning that you will be assigned to an Adobe office location but in-office schedules will be flexible (2-3 days per week). All interns must live in the same state, country, and within commuting distance of their assigned Adobe office, so they can be on-site as needed. Interns visiting Adobe sites must follow all applicable COVID-19 health and safety protocols

What You'll Do

• Lead distributed teams in prioritized project activities to identify, collect and analyze requirements, define key business drivers, and deliver an effective and innovative solution.
• Strong sense of accountability and management of projects from end-to-end: Effort estimation, scope management, planning, monitoring, and reporting of project execution (risks management, timeline, etc).
• Write communications that is sophisticated, clear, concise, and persuasive that excites and encourages your audience
• Build learning program/project briefs in partnership with business partners ensure learning outcomes reflects the needs and requirements of our delivery team.
• Report on important metric effects across business segments
• Active participation in improving and refining our best practice methodologies within the group.

What You Need to Succeed

• Currently enrolled full time and pursuing a Bachelors degree in Communication, Business, or similar field required and graduating between December 2023 and June 2024
• Ability to participate in a full time internship between May-September 2023
• 0-2 Number of years of experience in in a Project or Program Management type role
• Ability to participate in a full-time internship between May-September
• Exposure to conducting analysis to provide recommendations to business partners
• Ability to communicate complicated analysis in a simple way to influence individuals
• Great interpersonal communication, collaboration, and presentation skills
• Skilled in collecting, prioritizing, and responding to input from multiple sources (Support Delivery, Product Management, Customer Success Operations, Retention Marketing, Customer Engineering Operations, etc.)
• Demonstrates an understanding of the Customer Engineering Delivery Service Role
• Outstanding problem-solver and skills in risk management
• Background in Voice of the Customer or Deflection Strategy is an advantage, but not required
• A professional project management qualification, e.g. PMI is an advantage, but not a requirement.
• Ability to work with virtual internal teams across geographies and time zones

If you're looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, sexual orientation, gender identity, disability or veteran status.