2023 MBA Intern - Product Manager, E2E Customer Journey

Our Company

Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Opportunity

We are looking for someone to help us define the future of customer product experiences across Adobe's Creative Cloud portfolio. In this meaningful role, you will engage with cross-functional teams across every step in the customer journey working to ensure we launch new products with best-in-class experiences while also driving improvement to existing ones among Adobe's biggest flagship products.

Our team needs someone that is passionate about building better customer experiences enabling us to continue delivering on our brand promise, creativity for all. Help us become the best in the industry at end-to-end customer journey management.

What You'll do

• Dive deep into understanding products go to market strategy, competitive landscape, and how the experience we plan to deliver aligns with the needs of a customer
• Identify key personas and customer journeys, map flows, and diagnose performance by mining data across many sources
• Interview customers, develop user tests, and identify breakdowns in the customer journey as the customer experiences it
• Size and prioritize opportunities based on quantitative and qualitative methods
• Facilitate discussions with cross-functional teams to develop solutions and drive action across the organization

What You'll Need to Succeed

• Currently enrolled in a full-time MBA program and graduating between December 2023 - June 2024
• Exceptional written and verbal communication used to inspire teams, communicate vision, and help drive consensus and forward motion
• A desire to collaborate and work across multiple teams to establish a winning strategy and achieve results
• Proven analytical skills and the ability to make decisions using both quantitative and qualitative data
• Ability to simplify complicated problems by breaking down technical solutions for internal, external, and executive audiences

Location: All 2023 Adobe Interns will be 'co-located hybrid', meaning that you will be assigned to an Adobe office location but in-office schedules will be flexible (2-3 days per week). All interns must live in the same state, country, and within commuting distance of their assigned Adobe office so they can be on-site as needed. Interns visiting Adobe sites must follow all applicable COVID-19 health and safety protocols.

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $43.00 -- $54.00 hourly. Your recruiter can share more about the specific pay rate for your job location during the hiring process.