2024 Spring-Summer Internship - Customer Experience

Full- Time opportunity in the Spring and Summer.

Want to work at a company that is one of the top Homebuilders in Texas? Gain new skills and collaborate with a fun team, who takes pride in what they do?

Here's your opportunity to be an Intern at Perry Homes! Since 1967, we have built homes for over 55,000 families and we are still growing. Bob Perry held a vision for building quality homes at a reasonable price. For 55 years, Perry Homes' continued commitment to quality and value has allowed us to build a sterling reputation as one of the largest and most trusted homebuilders in Texas.

The Customer Experience Intern provides general support to the Customer Experience department by assisting with tasks, assignments, and projects relating to Customer Experience functions.

Essential Duties and Responsibilities

• Perform administrative tasks to include, but not limited to, coordinating and maintaining survey notification lists, distribution of survey invitations, routine reporting of survey related KPIs, and maintaining the survey platform.
• Optimize performance of surveys, including setting up, maintaining and monitoring recipient list files and data integration.
• Update and improve survey performance, including items related to the data fields, response accuracy, response rate and invitation delivery.
• Assist in managing user accounts and platform infrastructure, including creating new user accounts, changing permissions, deleting accounts and training new users on customer experience platforms.
• Analyze root cause of issues related to survey programs and other customer experience solutions and quickly drive changes as needed in conjunction with key stakeholders.
• Partner with IT & Operations for data integration, including monitoring for accuracy, consistency and quality on customer experience platforms.
• Provide tier 1 support for troubleshooting customer experience related issues and queries.
• Research and respond to customer experience related requests from other departments.
• Serve as a primary point of contact for internal and external customers and manage general customer focused communication with assistance from the data and reporting analyst. - daily updates, SLAs, etc.
• Serve as the technical resource for customer experience platforms, serving as the subject matter expert and providing learning insights for colleagues.
• Assist on special projects and initiatives as needed.
• Other duties as assigned.

Job Competencies

• Initiative
• Attention to Detail
• Time Management
• Organizational Skills
• Communication/Building Relationships

Qualifications

• High School Diploma and current enrollment in university required.
• Demonstrated computer skills including a working knowledge of MS Office products, including Outlook, Excel, Word, and PowerPoint.
• Client Management experience
• Project Management experience

What can you expect?

• You must be able to work at least 40 hours a week. The schedule is Monday through Friday.
• Professional development, community outreach and teambuilding opportunities will be provided.

***Note to job seekers: Your resume will be reviewed as the best qualified candidates will be contacted in the event that there is potential match***

Perry Homes is an Equal Opportunity Employer