2025 Client Coordinator Intern (Support Engineering) - Sydney

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities
The IBM Maximo Asset Management Support team is seeking a student that is driven to succeed in a very fast paced technical and client focused environment. Commencing full-time in February 2025 at our St Leonards office (for a 12-month period), your role will be to act as a Client Coordinator, working very closely with the Maximo Support team to ensure timely responses to client problem tickets/cases.

Different to an Engineer, the student Client Coordinator will be responsible for reviewing all incoming Support requests and assigning them to technical individuals within the Maximo Support team. The Client Coordinator will also be responsible for creation and maintenance of documented support processes and procedures.

Candidates need to be highly motivated, enthusiastic, team player, quick learners and able to work under minimal supervision. The successful candidate will need to demonstrate analytical problem-solving skills, accompanied by strong interpersonal and teamwork skills. In addition, candidates must be able to collaborate and apply communication skills, enhancing the overall IBM client experience.

Required Technical and Professional Expertise
It is mandatory that all applicants are currently enrolled in studies at an Australian University during the entire internship.

• Australian or New Zealand Citizen / Permanent Resident
• Be available to work full-time hours (or close to), Monday to Friday, with up to 3 days in our St Leonards office.
• Ability to follow standard procedures
• Eagerness to grow technical skills - need to have a drive to learn experience within IT
• Demonstrated communication skills (verbal and written)
• Have no more than two years full-time work experience (within IT)

Preferred Technical and Professional Expertise

• Understanding of support structure to ensure timely resolution of customer issues
• Previous Client/Customer experience within a Help Desk or Support environment, would be an asset
• Able to work with Microsoft Office (Word, Excel, PowerPoint)
• An interest in learning databases, SQL, DB2 would be an asset
• In final year of STEM related degree, during the internship