2025 Spring Customer Advocacy MBA Intern

When can you expect to hear back?
We are committed to attending all career fairs and recruitment events before closing our positions. That means, this position might be open without updates for a few weeks to give us time to connect with all potential candidates before wrapping up the recruitment season. Check out our tentative timeline below to see when you can expect to hear from us!

• All postings close: Early October
• Interviews: Mid October
• Offers: By end of October

2025 Start Dates:
This position has opportunities to start in the Spring. Please see our start date below and let us know your availability.

• Spring Internships: Monday, January 6, 2025 (15-20/hours per week max)

We are seeking a motivated MBA or other graduate-level student interested in joining our global Customer Advocacy team as an intern in spring 2025. This role offers a unique opportunity to learn the B2B SaaS industry through the lens of our most valuable stakeholders: our customers. You will learn the basics of program management, and have the chance to assist with the following projects:

• Implementation of a new MarTech platform
• Building multiple new processes for requesting customer engagement that will give you the opportunity to interface with key stakeholders from many other departments within Workiva
• Event logistics for several high-profile customer events
• The publication process for Workiva customer stories
• Research projects to do with social proof, ROI of content pieces, and other topics as assigned

The ideal candidate is a self-starter, has the ability to take initiative, has excellent research and writing skills, and is a pro-active collaborator and communicator. We are looking for someone who can help Identify business opportunities that enhance operational efficiencies, to accelerate progress toward key business objectives. The internship can be in-person (for a student located near our Ames, IA office) or remote.
What You'll Do

• Measure and report on the performance of customer marketing initiatives
• Support the execution of events, webinars, and community-building activities to align with sales and support marketing initiatives
• Support the implementation and deployment of new customer marketing technology. Including data input and migration, testing, and development of training materials.
• Help manage Workiva's peer review sites to include; managing review comments and updating of marketing materials associated with award recognition
• Conduct gap analysis for strategic initiatives to identify areas of improvement, prioritize resources, and to align team focus on high-impact opportunities.
• Collaborate with cross-functional teams (Sales, Product, and Customer Success) to help execute customer marketing initiatives.
• Assist with organization and execution of international customer advocacy efforts, namely in LATAM, EMEA, and APAC

What You'll Need
Minimum Qualifications

• Currently enrolled in first year of an MBA program or similar graduate program
• Bachelor's degree in marketing, communications, business, or a related field.

Preferred Qualifications

• 2+ years project management within a large or midsize, preferably global, organization; increased in job responsibilities over the year over year
• Experience facilitating processes that involve multiple teams and stakeholders
• Excellent verbal, written, and interpersonal communication skills
• Ability to set priorities, meet deadlines, and manage multiple projects in a fast-paced, changing environment
• Strong attention to detail
• Ability to research, analyze, and succinctly report data
• Experience with Monday.com, ON24, Adobe Express a plus

Travel Requirements and Working Conditions

• Reliable internet access for any period of time working remotely, not in a Workiva office
• Must be authorized to work in the United States and not require sponsorship now or in the future

How You'll Be Rewarded
• Salary range in the US: $35.00 - $35.00• 401(k) participation and match
• Paid sick leave
• A unique opportunity to further your learning experience through additional internship seasons
Workiva is an Equal Employment Opportunity and Affirmative Action Employer. We believe that great minds think differently. We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of intellectual thought, varied perspective, and innovation. Employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression genetic information, marital status, citizenship status or any other protected characteristic. We strongly encourage and welcome people from historically marginalized groups to apply.
Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email [email protected].
Workiva employees are required to undergo comprehensive security and privacy training tailored to their roles, ensuring adherence to company policies and regulatory standards.
Workiva supports employees in working where they work best - either from an office or remotely from any location within their country of employment.
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