Medical Support Assistant (Advanced)
Company
Department of Veterans Affairs - Veterans Health Administration
Location
Salt Lake City, Utah Salt Lake City, Utah
Type
Full Time
Job Description
Summary
The Salt Lake City VAHCS is recruiting for Advanced Medical Support Assistant positions within Care in the Community (CITC). Medical and/or clinical setting experience required, along with knowledge of medical terminology and patient scheduling experience. The ASMA is responsible for the consult and scheduling management of clinics assigned across multiple facilities, and other duties as they relate to patient scheduling and administrative assignments.
Learn more about this agencyRequirements
Conditions of Employment
- You must be a U.S. Citizen to apply for this job.
- Selective Service Registration is required for males born after 12/31/1959.
- Must be proficient in written and spoken English.
- You may be required to serve a probationary period.
- Subject to background/security investigation.
- Selected applicants will be required to complete an online onboarding process.
- Must pass TB test pre-employment physical examination.
- Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details.
Qualifications
Basic Requirements:
- United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
- Experience or Education
- Experience: Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR
- Education: One year above high school (transcript is required with application); OR
- Experience/Education Combination: Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.(transcript is required with application);
- English Language Proficiency: MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3j.
- May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).
- Grade Determinations:
- Advanced Medical Support Assistant, GS-06 - In order to be found qualified for this position, you must possess the following:
Experience. . One year of experience equivalent to the next lower grade level (GS-05). Examples of experience at the next lower grade must include; Knowledge of medical terminology, scheduling appointments (including interpreting and verifying provider orders), canceling, re-scheduling patient's appointments and/or consults; use of Microsoft Office, entering no-show information; monitoring the electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter forms are completed in order to obtain appropriate workload credit; verifying and updating demographics and insurance information; processing all emergency and non-emergency transfers to other facilities or hospitals; performing basic eligibility, co-pays and pre-authorization requirements for specific coverage, and other related support work in a health care setting.
Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate the KSAs below:- Ability to collaborate, communicate, set priorities, and organize the work in order to meet deadlines, ensuring compliance with established processes, policies, and regulations
- Ability to communicate tactfully and effectively, both orally and in writing, in order to meet program objectives. This may include preparing reports in various formats and presenting data to various organizational level.
- Advanced knowledge of the technical health care process as it relates to access to care.
- Advanced knowledge of managing a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment.
- Advanced knowledge of policies and procedures associated with operational activities that affect the patient flow, patient care, and the revenue process.
- Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
- GS-06 Advanced Medical Support Assistant Assignment: The Advanced Medical Support Assistant works collaboratively with staff at the Medical Center, Contract Vendors, Medical Center affiliates, Community Healthcare Providers, and any Third Party Administrator(s) to coordinate Veteran PACT/SHIP/Specialty Care/Community Care and Choice activities. This coordination involves mutli-disciplinary communication and coordination as a member of a cross-functional team. The Incumbent will coordinate and is responsible for all administrative duties associated with the Choice Program and PACT/BHIP/Specialty Care/Community Care Coordination, receives consults via the electronic medical record, coordinates and receives the necessary documentations to facilitate the processing of the consult, ensures that the Veteran receives the appropriate PACT/BHIP/Specialty Care/Community Care appointment and closes out the consult when completed. Provides patients correct instructions on test preparation, diets, and procedural requirements for varying procedures and specialty services specific to each community provider's standard of care which affects the efficiency, accuracy, and acceptability of patient care procedures, processes, and services in the community.
Preferred Experience: - Knowledge of Microsoft programs including, but not limited to PowerPoint, Word, Teams, and Excel
- Experience scheduling patients in Clinical Video Telehealth; VA Video Connect and phone clinics
- Experience scheduling across multiple platforms (GUI, VistA, Telehealth Management Platform)
References: VA Handbook 5005/53; Part II, Appendix G45. MEDICAL SUPPORT ASSISTANT QUALIFICATION STANDARD, dated August 1, 2019. This can be found in the local Human Resources Office.
The full performance level of this vacancy is GS-06.
Physical Requirements: No special physical exertion is required. The work is primarily performed while sitting though some work may require periods of standing. The regular and recurring work of the position involves sitting at a desk, conferences, meetings, etc., and occasional visits to activity work sites. Occasional use of automobile and public conveyances may be required.
Education
Substitution of Education: There is no educational substitution for the GS-06 level.
Additional information
Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.
During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.
This job opportunity announcement may be used to fill additional vacancies.
This position is in the Excepted Service and does not confer competitive status.
VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.
Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process.
If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.
Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.
Explore More
Date Posted
11/13/2024
Views
0
Similar Jobs
Security Assistant - Department of Veterans Affairs - Veterans Health Administration
Views in the last 30 days - 0
This job posting is for a Security Assistant position within the Veterans Health Administration VHA The role involves monitoring physical security equ...
View DetailsPhysician Assistant- Surgical ICU - Department of Veterans Affairs - Veterans Health Administration
Views in the last 30 days - 0
The text describes a job opportunity for a Physician Assistant PA in the Surgical Care Service of the Veterans Affairs VA The role involves providing ...
View DetailsLead Security Assistant - Department of Veterans Affairs - Veterans Health Administration
Views in the last 30 days - 0
This job posting is for a Lead Security Assistant role within the Veterans Health Administration VHA The position involves leading a team of Security ...
View DetailsAttorney-Advisor - Department of the Interior - Office of the Secretary of the Interior
Views in the last 30 days - 0
The Department of the Interior is dedicated to preserving natural resources and supporting communities including Native American Alaska Native and Isl...
View DetailsNurse Practitioner- Surgical ICU - Department of Veterans Affairs - Veterans Health Administration
Views in the last 30 days - 0
The text describes a job opportunity for an Advanced Practice Nurse Nurse Practitioner in the Surgical Care Service of the Veterans Affairs VA The rol...
View DetailsAircraft Maintenance Manager (TITLE 32) - Department of the Air Force - Air National Guard Units
Views in the last 30 days - 0
This job posting is for an Aircraft Maintenance Manager position with the Utah Air National Guards 151 MXS in Salt Lake City UT The position is priori...
View Details