24-032.A2 - IT Support Analyst

IT Support Analyst position located in Aztec, New Mexico.

Essential Job Responsibilities:

• Assists users with hardware, software, and minor networking problems.
• Configures new computers and upgrades existing computers.
• Installs new and existing software.
• Assists with troubleshooting function to solve problems with network hardware and software at desktop.
• Perform other support functions as directed by the Helpdesk Supervisor and other IT management.
• Analyze and resolve application issues for industry applications such as Aries, Petra, SMT, I.H.S data analysis, etc.
• Adheres to the company's values - integrity, ownership, urgency, alignment and innovation.
• Supports company vision and mission.
• Adheres to established work schedule, attendance standards and is punctual to work and meetings.

Other Job Responsibilities:

• Maintains employee confidence and protects corporate assets, including intellectual property, by keeping information confidential.
• Maintains technical knowledge by attending educational workshops and reviewing professional publications, establishing personal networks, and participating in professional associations.
• Other duties as assigned by management.

Qualifications:

• Zero (0) to two (2) years minimum hands on information systems experience with some exposure to the oil and gas industry required, with a special emphasis on customer support.
• Solid understanding of desktop computers, printers, and general office applications.
• Strong interpersonal skills to effectively communicate with individuals at all levels of the company.
• Exceptional ability in diagnosing and solving computer related problems while maintaining patience, professionalism, and courtesy.
• In depth understanding of Windows desktop operating systems and utilities.
• Basic understanding of Windows server operating systems and utilities.
• Ability to establish priorities, meet deadlines, and concentrate on detailed information in a fast-paced demanding work environment.
• Ability to establish and maintain effective working relationships with employees, supervisors, other departments, officials, and the public.
• Ability to complete multiple, diverse tasks of differing priorities.
• Proficiency in the use and application of the following software:
  • Required: Microsoft Office (Excel, Word, PowerPoint, and Outlook with emphasis on Outlook and Excel). High degree of competency in troubleshooting Blackberry devices, tablet devices, as well as various smartphone devices.
  • Preferred: Working knowledge of oil and gas industry application such as Aries, Petra, IHS, SMT, etc.

Education Requirements:

• Preferred: Bachelor's Degree from an accredited four-year university or college with a degree in information technology, management information services, computer science, or a closely related field.

Certifications, Licenses, Registrations:

• Preferred: Microsoft Certified Professional (MCP), A+ Certification