HR Assistant

Summary Join the U.S. Office of Personnel Management (OPM) Shared Service Center! We're looking for talented professionals to help deliver solutions that support federal agencies nationwide. As a Human Resources Assistant GS-0203-5/6/7 with the Federal Talent Management Center, Employee Services and Records Management, you will support employee benefits programs, process actions, track cases, and provide customer service to employees and stakeholders. Learn more about this agency Duties Provide support in administering employee benefits programs including retirement, insurance, leave, and workers' compensation Research and resolve routine to moderately complex benefits issues and assist in determining applicable policies Track and manage benefits actions such as claims, applications, and enrollments through completion Maintain and update HR systems, records, and case files ensuring accuracy and compliance Provide guidance to employees on benefits processes, requirements, and available options Generate reports, update trackers, and support data analysis for HR Specialists Assist with onboarding activities and provide administrative support for HR programs and events Requirements Conditions of employment Must be a U.S. Citizen or National Males born after 12-31-59 must be registered for Selective Service Suitable for Federal employment, determined by a background investigation May be required to successfully complete a probationary period Candidates will not be hired based on their race, sex, color, religion, or national origin Complete the initial online assessment and USAHire Assessment, if required You will be required to report to an OPM assigned office. This position is eligible for inclusion in the bargaining unit. if the duty station is finalized in the Washington, DC metropolitan area, employees in this position will be represented by the American Federation of Government Employees (AFGE) Local 32. (BU Code - 2286) if the duty station is finalized outside of the Washington, DC metropolitan area, this position will not be represented by a bargaining unit. (BU Code - 7777) Qualifications GS-05 Level Applicants must have one year of specialized experience equivalent to at least the GS-04 level in the Federal service (or equivalent) performing all of the following: Assisting with processing HR actions or employee benefits transactions using established procedures; AND Providing basic customer service by responding to routine HR or benefits inquiries; AND Maintaining records, files, or automated systems to track HR actions or employee information; AND Collecting and reviewing forms or documents for completeness and accuracy. OR Four years of post-high school study obtained in an accredited business, secretarial or technical school, junior college, college or university. OR I have a combination of the experience described in Response A and college education described in Response B above, which when combined are equivalent to 100% of the qualifications requirement. GS-06 Level Applicants must have one year of specialized experience equivalent to at least the GS-05 level in the Federal service (or equivalent) performing all of the following: Supporting employee benefits programs (e.g., retirement, insurance, leave, or workers' compensation); AND Researching HR policies and procedures to resolve routine issues or discrepancies; AND Tracking and following up on HR actions such as claims, enrollments, or personnel transactions; AND Using automated HR systems to update records, generate reports, and monitor case status. GS-07 Level Applicants must have one year of specialized experience equivalent to at least the GS-06 level in the Federal service (or equivalent) performing all of the following: Providing technical support for employee benefits programs and resolving moderately complex issues; AND Conducting research and analyzing HR data to determine appropriate actions or recommendations; AND Independently tracking and managing multiple HR cases (e.g., retirement applications, benefits claims); AND Advising employees on benefits options, processes, and requirements based on individual situations; AND Preparing reports, maintaining trackers, and improving administrative processes or workflows. You must meet all qualification and eligibility requirements by the closing date of this announcement. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Additional information This announcement will be used to fill vacancies through OPM-authorized Direct Hire Authority due to Critical Hiring Need/Severe Shortage of Candidates. Veteran preference and traditional rating/raking of applicants do not apply. For more information on OPM's authorization of Direct Hire Authority, please visit: https://www.opm.gov/policy-data-oversight/hiring-information/direct-hire-authority/ Relocation assistance and/or incentives may be offered at the discretion of the supervisor. This job opportunity announcement may be used to fill additional similar vacancies across OPM. If you are unable to apply online and would like to request information about the Alternate Application process, please use the contact information at the bottom of this announcement. Reasonable Accommodation Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended and Americans with Disabilities Act 1990 as amended, that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a reasonable accommodation in your online application. Requests for Reasonable Accommodations for the USA Hire Competency Based Assessments and appropriate supporting documentation for Reasonable Accommodation must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for Reasonable Accommodations are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a Reasonable Accommodation, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: https://help.usastaffing.gov/Apply/index.php?title=Reasonable_Accommodations_for_USA_Hire As a condition of employment for accepting this position, you may be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: - your performance and conduct; - the needs and interests of the agency; - whether your continued employment would advance organizational goals of the agency or the Government; and - whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Expand Hide  additional information Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.