Health Technician (Specialty Care Clinics)

Summary Position is located at the Richard L. Roudebush VAMC Indianapolis, IN within the Nursing, Perioperative PCS Surgery Service. The Health Tech provides assistance of a technical, specialized, or support nature to health and medical personnel in the diagnosis or treatment of patient illnesses or medical conditions. Supports medical and health care professionals in tests and procedures to diagnose and treat medical conditions. Performs technical work in support of diagnostic test and procedures. Learn more about this agency Duties MAJOR DUTIES AND RESPONSIBILITIES Patient Care 70% The duties and responsibilities of the Health Technician are varied and involve accomplishing both clinical and administrative tasks associated with the treatment and care of patients that present at a Specialty Care Clinics. The incumbent serves as a clinical associate in the team and participates in the assessment of physical, functional, spiritual, and psychosocial planning needs of patients assigned in collaboration with the provider and/or care team. Patient Care specific duties may include but are not limited to: 1. Makes observations and thoroughly documents care and the patient's response. Appropriately seeks assistance and guidance by informing the appropriate medical provider of changes in the patient's condition requiring higher-level intervention. 2. The Health Technician performs, reports, and records assigned nursing care in the Specialty Care Clinics 3. Promptly recognizes urgent or emergent patient care situations, seeks assistance, and effectively performs supportive tasks as directed when appropriate. 4. Based on the patient's goals, provides patient and family health education, after initiated by provider or Registered Nurse, to include self-management, prevention, and wellness. Administrative Duties 30% Provides clerical and administrative support to the unit. Maintains patient's record/charts. Providers general clerical/administrative support coordination work for the unit. Accurately enters order and/or consults as approved through Primary Care Outpatient Protocols. Assists patients in contacting members of their Specialty Clinic team and/or navigating through the health care system. Support clinical flow to include but not limited to scrubbing provider panel, communicating with Specialty Care Clinic/ Medical Support Assistance for scheduling needs, pre-appointment check-in and clinical reminder review. Support completion of medical documentation through communication with Specialty Clinic Team team. Documents appropriately in the veterans Electronic Health Record (EHR) meeting facility and VHA Directives. Uploads files/documents to patient's record. Collects data from patient's records in preparation for patient appointment or in quality improvement initiatives. Identifies inconsistencies or discrepancies among patients Electronic Health Record and alerts appropriate staff for corrective action. Perform administrative tasks such as maintaining controls for specimens/tests and documenting results/measurements. Collects and organizes data from follow-up visits. Assesses patient compliance with treatment plan. Documents compliance in EHR to communicate with provider. Demonstrates professional behavior (i.e., respect, civility, ability to accept constructive criticism), effective communication and interpersonal skills. Work Schedule: Mon - Fri 8am - 4:30pm Virtual: This is not a virtual position. Position Description/PD#: Health Technician (Specialty Care Clinics)/PD91862A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Requirements Conditions of employment You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 04/07/2026. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Provides assistance in the treatment of patients. Understands and carries out the requests made by the health care professional. Provides clerical and administrative support. Experience with electronic medical records system. Your resume must clearly articulate how you meet this experience.. NOTE: Graduate education or an internship meets the specialized experience required above GS-5 only in those instances where it is directly related to the work of the position. Please provide a transcript if you are basing all or part of your qualifications on education. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Physical Demands: Work pace ranges from sedentary to a very rapid pace to include walking, standing, bending, and reaching. Includes lifting and positioning patients in/onto exam position or on/off gurney, and/or wheelchair. Work requires specific, but common, physical abilities such as agility and dexterity to position patients for examination or treatment in usual alternate positions for patients with common disabilities. Heavy lifting occasionally may be required to relocate clinic equipment or patients. Work Environment: The work is performed in an indoor clinical setting, which may involve exposure to contagious diseases and the hazards of automated office. Employee will be required to sue protective clothing or gear such as mask and gloves for protection against infection. Standard safety precautions are routine. Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional information Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. Expand Hide  additional information Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. VA Healthcare System Serving Ohio, Indiana and Michigan (VISN 10) advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.