Supervisory IT Specialist (Network Services and Systems Administration)

Summary This position is assigned to the Non-appropriated Fund Chief Information Officer, NAF Systems Division; Commander, Navy Installation Command, Millington, TN. The incumbent is responsible for leading the evaluation, analysis, configuration, and delivery of network or system administration for enterprise applications across CNIC NAF operations. The position ensures network connectivity, system operational readiness, and user support in accordance with Navy policy for NAF employees and customers. Duties In order to qualify for this position, resumes must provide sufficient experience and/or education, knowledge, skills, and ability to perform the duties of the position. Applicant resumes are the key means for evaluating skills, knowledge, and abilities as they relate to this position therefore, applicants are encouraged to be clear and specific when describing experience. Network Management and/or System/Server Administration duties include but are not limited to: Conducts functional and connectivity testing to ensure continuing operability Oversees or designs group policies and access control lists to ensure compatibility with organizational standards, business rules, and needs Develops and documents systems administration standard operating procedures Maintains baseline system security according to organizational policies Oversees or manages accounts, network rights, and access to systems and equipment Plans, executes, and verifies data redundancy and system recovery procedures Provides ongoing optimization and problem-solving support Oversees or conducts the installation, updating, and troubleshooting systems/servers Checks system hardware availability, functionality, integrity, and efficiency Oversees or conducts the periodic system maintenance including cleaning (both physically and electronically), disk checks, routine reboots, data dumps, and testing Complies with organization systems administration standard operating procedures Implements and enforces local network usage policies and procedures Manages system/server resources including performance, capacity, availability, serviceability, and recoverability Monitors and maintain system/server configuration Oversees installation, implementation, configuration, and support of system components Diagnoses faulty system/server hardware Oversees or performs repairs on faulty system/server hardware Troubleshoots hardware/software interface and interoperability problems, including complex system issues in cooperation with other staff and vendors Configures and optimizes network equipment (e.g., higher-level protocols, tunneling) Develops and implement network backup and recovery procedures Diagnoses network connectivity problems Implements new system design procedures, test procedures, and quality standards Oversees or conducts the installation and maintenance network infrastructure device operating system software (e.g., NX-OS, IOS, firmware) Oversees or conducts the installation or replacement of network equipment Oversees or conducts the integration of new systems into existing network architecture Monitors network capacity and performance Oversees or conducts the patching of network vulnerabilities to ensure that information is safeguarded against outside parties Provides feedback on network requirements, including network architecture and infrastructure Tests and maintains network infrastructure including software and hardware devices Configures systems (hardware and software) to meet operational needs Evaluates system performance and recommends enhancements to improve efficiency, accuracy, data integrity, and customer experience. Researches and documents operational processes, identifying gaps and recommending technological solutions and process improvements. Develops and maintains configuration standards, documentation, and knowledgebase entries for assigned systems. Provides subject matter expertise on assigned system capabilities, limitations, and integration points and best practices. Coordinates with stakeholders to ensure system changes align with operational requirements, business objectives, and compliance standards. Participates in planning and delivery of training for target user groups on system functionality, updates, and reporting capabilities. Ensures rigorous application of information security and data privacy policies in system configuration, maintenance, and support activities. Manages special projects related to new system deployments, upgrades, integrations, and data migrations. Supervisory Duties include but are not limited to: Provides administrative and technical supervision (including hiring, discipline, evaluation, and training) for up to eight IT Specialists, NF-2210-04, assigned to the section Reviews and approves leave requests. Develops section goals and staff responsibilities Assigns work based on priorities, complexity, and staff capabilities Directs staff who provide system analysis, configuration, and support for assigned systems Develops and executes staffing plans and contractor requirements Reviews and accepts, amends, or rejects work performed by subordinates Provides performance ratings, approves awards, and takes corrective actions when necessary Communicates assignments, milestones, and deadlines to the team provides status updates on the same to supervisor Counsels employees on behavior and initiates disciplinary actions if required Requirements Conditions of employment Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment. Must earn and maintain appropriate foundational and residential qualifications from the DoD Cyber Workforce Qualification Matrix (described in DODM 8140 and https://cyber.mil/wid/cwmp/qualifications-matrices/ ) within (9) months. Must participate in a continuous learning program as described in DODM 8140. A minimum of 20 hours of Cyber Workforce related continuous professional development annually or what is required to maintain certification, whichever is greater. Must have or be able to obtain and maintain clearance for a Tier 5 (T5R (71)) Investigation Non-Sensitive National Security Sensitivity designation and Moderate Risk designation. Qualifications Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs. A qualified candidate possesses the following: Five or more years of progressively responsible specialized experience with network and systems administration in support of enterprise-level IT environments. Mastery of information technology (IT) security principles and methods (e.g., firewalls, demilitarized zones, encryption), including symmetric key rotation techniques and concepts. Mastery of local area and wide area networking principles and concepts, including bandwidth management, different types of network communication (e.g., LAN, WAN, SD-WAN), and Wi-Fi. Mastery of measures or indicators of system performance and availability. Mastery of performance tuning tools and techniques. Mastery of server and client operating systems. Mastery of systems administration concepts. Mastery of the enterprise information technology (IT) architecture. Mastery of the type and frequency of routine hardware maintenance. Mastery of Virtual Private Network (VPN) security and remote access technology concepts. Mastery of virtualization technologies and virtual machine development and maintenance. Mastery of organizational information technology (IT) user security policies (e.g., account creation, password rules, access control). Mastery of system administration, network, and operating system hardening techniques. Mastery of network security architecture concepts, including topology, protocols, components, principles (e.g., application of defense-in-depth), and common attack vectors on the network layer. Mastery of systems engineering and server administration theories, concepts, and methods. Mastery of system/server diagnostic tools and fault identification techniques. Mastery of network protocols such as TCP/IP, Dynamic Host Configuration, Domain Name System (DNS), directory services, and how traffic flows across the network (e.g., TCP/IP, OSI model, ITIL). Mastery of principles and methods for integrating system components, including integration principles and techniques for assigned systems with other enterprise applications. Mastery of computer networking concepts and protocols, network security methodologies, and network tools (e.g., ping, traceroute, nslookup). Mastery of risk management processes (e.g., methods for assessing and mitigating risk). Mastery of laws, regulations, policies, and ethics as they relate to cybersecurity and privacy. Mastery of cybersecurity and privacy principles, including those used to manage risks related to the use, processing, storage, and transmission of information or data. Mastery of cyber threats, vulnerabilities, and specific operational impacts of cybersecurity lapses. Mastery of communication methods, principles, and concepts that support the network infrastructure. Mastery of capabilities and applications of network equipment, including routers, switches, bridges, servers, transmission media, and related hardware. Mastery of the organization's Local and Wide Area Network connections. Mastery of telecommunications concepts (e.g., communications channel, systems link budgeting, spectral efficiency, multiplexing). Mastery of network systems management principles, models, methods (e.g., end-to-end systems performance monitoring), tools, and service management concepts for networks and related standards (e.g., ITIL). Mastery of system configuration methods and practices for assigned systems. Mastery in troubleshooting complex system issues and identifying root causes. Mastery of, and skill in applying IT problem management methods and practices. Mastery of, and skill in applying customer support concepts, principles, methods, and practices. Mastery of, and skill in applying the interrelationships among different IT disciplines. Mastery of, and skill in applying project management principles and methods. Mastery skill and ability to make sound, well-informed, and objective decisions; be open to changing and new information to adapt behavior and work methods positively. Mastery ability to communicate effectively both orally and in writing to document technical support procedures and train technical staff. Broad, professional knowledge of IT systems and infrastructure, encompassing POS systems for retail, food, recreation, child & youth, and lodging operations; ERP systems (including financial, procurement, and data warehousing applications); operating systems; systems software applications; telecommunication networks; hardware components; and various cloud service models. Knowledge of business process analysis, requirements gathering, and workflow documentation. Knowledge of cybersecurity and privacy principles, including PCI compliance for payment processing where applicable to assigned systems. Knowledge of, and skill in one or more of the following software applications that the CNIC NAF organization supports: enterprise applications (ERP), program support applications (point-of-sale and recreation/activity management systems), commercial global networks, on-premises datacenters, cloud-based environments, and software-as-a-service beyond service desk software applications. Knowledge of, and skill in applying communication methods and techniques. Knowledge of a broad variety of electronic devices (e.g., desktops, laptops, tablets, access control devices, digital scanners, barcode readers, networking components, printers, mobile phones, etc.). Knowledge of system administration concepts for operating systems such as but not limited to Linux, iOS, Android, and Windows operating systems. Knowledge of organizational security policies. Knowledge of Personally Identifiable Information (PII), Personal Health Information (PHI), and Payment Card Industry (PCI) data security standards. Knowledge of system architecture methodologies, infrastructure design, system integration, contingency planning, and system life cycle management. Knowledge of DOD and DON cybersecurity policies. Skill in configuring and optimizing software, including utilizing software-based computer protection tools (e.g., software firewalls, antivirus software, anti-spyware). Skill in diagnosing connectivity problems. Skill in maintaining directory services (e.g., Microsoft Active Directory, LDAP, etc.). Skill in using virtual machines (e.g., Microsoft Hyper-V, VMWare vSphere, Citrix XenDesktop/Server, Amazon Elastic Compute Cloud, etc.). Skill in interfacing with customers. Skill in conducting system/server planning, management, and maintenance. Skill in correcting physical and technical problems that impact system/server performance. Skill in troubleshooting failed system components (i.e., servers). Skill in identifying and anticipating system/server performance, availability, capacity, or configuration problems, including possible causes of degradation and initiating mitigating actions (with assistance as needed). Skill in installing systems and component upgrades (i.e., servers, appliances, network devices). Skill in monitoring and optimizing system/server performance. Skill in recovering failed systems/servers (e.g., recovery software, failover clusters, replication, etc.). Skill in operating system administration (e.g., account maintenance, data backups, maintaining system performance, installing and configuring new hardware/software). Skill in conducting research and applying innovative solutions to business and system problems. Skill in the effective and efficient use of planning and project/task assignment and tracking software. Skill and ability to consistently develop and sustain cooperative working relationships with team members and within the organization. Education This position does not have a positive education requirement. Additional information Salary is dependent on experience and/or education. Some positions have special requirements. Selectee may be required to complete a one (1) year probationary period. Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required. We utilize E-Verify to confirm selectee's eligibility to work in the United States. Salary is dependent on experience and/or education. This announcement may be used to fill additional vacancies within 60 days of issuance of selection certificate. For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes. Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Installations Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service. Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits Review our benefits