Information Technology Specialist (CUSTSPT) NF-04

Summary This position is located at located at Directorate Family, Morale, Welfare and Recreation (DFMWR) Information Technology Department, NAF Support Management Branch, Wheeler Army Airfield, HI (Island of Oahu). Incentives and Bonuses Incentives will not be paid. To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.) for professional and personal references on your resume. Duties Under general supervision, performs routine and recurring assignments in the delivery of Information Technology customer support services. Participates in the planning and delivery of a full range of Information Technology customer support services to the organization. Identifies and resolves issues and problems. Prepares and updates manuals, instructions, and operating procedures. Provides information and assistance to customers including system hardware/software installations, configuration, upgrade and troubleshooting. Presents formal and informal training to customers. Applies information security and information assurance policy, principles and practices. Requirements Conditions of employment Direct Deposit and Social Security Card is required. Meet qualification/eligibility/background requirements for this position. A one-year probationary period may be required. Satisfactorily complete an employment verification (E-Verify) check. Subject to satisfactory completion of all pre-employment checks in accordance with AR 215-3, para.2 to include a Tier III background investigation. Qualifications Resumes must be two pages (or less). Resumes should clearly demonstrate the applicant's relevant experience, skills, knowledge and abilities as they pertain to this position. A qualified candidate must possess the following: MINIMUM QUALIFICATIONS: Work experience, education, and/or specialized intensive training sufficient to demonstrate Information Technology (IT) knowledge and skill in: 1. Participating in the planning and delivery of a full range of Information Technology (IT) Customer Support Services. 2. Installing, configuring, upgrading and troubleshooting hardware and software components. 3. Presenting formal and informal training and assistance to customers. 4. Reporting, responding to, and resolving customer requests. QUALIFYING EDUCATION Qualifying education is graduate education in one of the following fields of study: Computer Science, Engineering, Information Science, Information Systems Management; or Technology Management. OR Has provided a minimum of 24 semester hours in one or more of the fields identified above (Computer Science, Engineering, Information Science, Information Systems Management, or Technology Management) AND required the development or adaptation of applications, systems or networks. Resume MUST clearly reflect the knowledge and experience listed under the MINIMUM QUALIFICATIONS criteria above In addition to the above qualifications, candidates who possess the following qualifications will be considered "Highly Preferred" or "Best Qualified": HIGH QUALIFICATIONS CRITERIA 1. Must possess and provide a valid CompTIA Security + Certification document. NOTE: Applicants who met both minimum qualifications and high qualifications criteria will be referred to the selecting official for consideration first, your resume MUST clearly reflect the knowledge and experience listed under both highly qualified / minimum qualified criteria above. Education If using education to qualify for this position, College/University transcripts MUST be uploaded and provided with application to receive consideration. Professional Certification documents (COMP TIA) must be uploaded for consideration. Qualifying education is graduate education in one of the following fields of study: Computer Science, Engineering, Information Science, Information Systems Management; Technology Management; or has provided a minimum of 24 semester hours in one or more of the fields identified above. Additional information Area of Consideration This job is open to candidates WORLDWIDE. Manual Application Option If you are unable to apply online, you can complete a paper application. To get started, contact servicing NAF Human Resources representative or office listed in the Agency Contact Information section (at the bottom of this announcement) to request a copy of the application form. Be sure to submit your completed application form, along with your resume and any required supporting documents, no later than 3:PM HST on 03/24/2026 to ensure timely processing. Important: Incomplete applications, including missing responses to questionnaire items may result in an ineligible rating. PCS Costs Payment of Permanent Change of Station (PCS) costs is not authorized based on a determination that a PCS move is not in the Government's interest. Allowances and Differentials This job is part of a pay-banded system. Sunday premium pay for regularly scheduled employees and night differential pay may be authorized by the Garrison Commander. Non-foreign overseas allowances, cost of living (COLA), and differentials will be paid, contingent upon eligibility. Important Information Regarding Access to Certain Federal Facilities: Access to certain federal facilities may require a REAL ID-compliant driver's license/ID (marked with a star) or an Enhanced Driver's License (EDL) from WA, MI, MN, NY, or VT. See https://www.tsa.gov/real-id for details. Your Application After you apply, your application remains valid for 90 days and may be referred to hiring officials as new vacancies arise. Additional referrals may occur for up to 90 days after the closing date. Army NAF Paysetting rules/requirements apply to this vacancy announcement. Any individual who was required to register with Selective Service and who is not registered or knowingly and willfully did not register before the requirement terminated or became inapplicable to the individual, will not be appointed. Discover Your Path to Success Before you apply, take a moment to explore our Applicant Information Kit, your go-to guide for understanding our hiring processes and making your application stand out. Inside you will find helpful tips, insights, and everything you need to feel confident and prepared. Click this URL to view the kit: https://publicfileshare.chra.army.mil/Applicants/NAF_Applicant_Information_Kit.pdf Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits Working for Army Non-Appropriated Funds (NAF) can offer numerous advantages. Army NAF employment can provide a sense of pride and fulfillment, as you'll be supporting communities comprised of military and civilian personnel, and their families, which contributes to the Department of Defense's overall mission. We offer a wide range of career opportunities, including jobs in childcare, recreation, hospitality, and more. Many employees have opportunities for professional development, including training, education, and certification programs to help towards career advancement. As an Army NAF employee, you'll have access to some on-base facilities, including fitness centers, libraries, and many other amenities. Regular full-time and part-time employees are eligible for enrollment in health and life insurance, participation in 401k and retirement plans, and paid personal time off and federal holidays. NAF flexible employees, working in the United States or a U.S. citizen or spouse or child of a U.S. citizen working for a NAFI in a foreign area, are eligible to participate in the NAF 401(k) plan. Some flexible employees may also be eligible to receive health insurance. For a slideshow presentation regarding these benefits, please click the Review Our Benefits link below. Review our benefits