2nd Level Support Specialist

Introduction
L2 support based on issue raised from different stakeholders.
Participating in Deployment and troubleshooting operations.
Perform sanity checks after various operations performed by different stakeholders.

#LI-hybrid

Your Role and Responsibilities
We are looking for an IT Specialist that can join our service management team.

The responsibilities of the IT Specialist may include the following:

• Provide technical support for platforms applications and services.
• Participate in the 24/7 on-call activity which provides out of business hours support including evenings weekends and Bank Holidays if needed.
• Ensure that the KPI’s are maintained according to the existing Service Level Agreement.
• Administer consolidated server applications across several different platforms and operating systems (Linux Windows).
• Installation of software patches service packs performance tuning on Linux servers following Change management process.
• Contribute to all processes in his area of activity: Incident Management Change Management Problem Management Capacity Management Deployment.
• Collaborate with involved teams in the following areas: check and update operational procedures; check and update scripts developed for work optimization and automation; deployments patches updates or rollback procedures.
• Collaborate with other infrastructure engineering personnel to assess infrastructure changes and other client requests.
• Create and maintain documentation such as exploitation manuals working procedures deployment reports and other reports requested by client.
• Provide support in performance monitoring reporting problem identification management and resolution.
• Work in close cooperation with the technical management and application management functions of the organization.

Required Technical and Professional Expertise

• Experience in Application Management L2 and Deployment in last 1 year;
• Advanced English;
• Experience in Unix and bash scripting in last 1 year.

Preferred Technical and Professional Expertise

• ITIL background or certification is a plus;
• Anaconda/Python is a plus;
• Good knowledge on Oracle SQL (PL/SQL is a plus);
• Basic knowledge on SAS administration (is a plus).