Program Manager (Operational Support Facilities Division Director)

Summary Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Facilities and Asset Management, Operational Support Facilities Division, 1 vacancy located in Washington, DC.. This announcement will be open for 10 business days OR until the first 150 applications have been received, whichever happens first. Learn more about this agency Duties This position is with the Department of Homeland Security (DHS), within U.S. Customs and Border Protection (CBP), Office of Facilities and Asset Management (OFAM), Operational Support Facilities (OSF) Division. The OSF Division Director leads a geographically dispersed workforce responsible for the compliance, planning, construction, maintenance, repairs, operations, and sustainment of facilities pertaining to the Office of Air and Marine, the United States Border Patrol, and the Office of Field Operations to enable the CBP and DHS missions of protecting America and its citizens while facilitating legitimate trade and travel. The scope and scale of OFAM capital facilities projects include $4B for Land Port of Entry modernization and $5B for One Big Beautiful Bill Act new construction. This position starts at a salary of $169,279.00 (GS-15, Step 1) to $197,200.00 (GS-15, Step 10). The OSF Division Director is responsible to manage and direct all operations related to facilities programs, policies, and new and continuing initiatives of a major CBP Program Office with operational functions. Typical duties include: Serving as a Supervisory Program Manager, the Division Director is responsible for leading and motivating a diverse workforce of trade, professional staff, and technical experts. Overseeing the compliance, planning, construction, maintenance, repairs, operations, and sustainment of facilities supporting the Office of Air and Marine, the United States Border Patrol, and the Office of Field Operations to enable the CBP and DHS missions. Interpreting and applying policies to develop strategies for use in programs and line operations, and exercises creativity, initiative and sound judgment to manage dynamic situations and handle issues that are not specifically covered by existing guidelines. Directing the development of nationwide policy and program initiatives and managing or directing major components of program/projects, such as experience negotiating with stakeholders. Reviewing all programs for effectiveness and ensures that trends are identified and presented in concert with the urgency dictated by the condition. Determining programs that require closer review and evaluation; and providing Program Office perspective on all operational programs and serve as an integrator or lead on selected programs, projects and subprograms at the request. Requirements Conditions of employment You must be a U.S. Citizen to apply for this position Males born after 12/31/1959 must be registered with Selective Service Primary U.S. residency for at least three of the last five years (additional details below) All pre-employment processes will be conducted in English You may be required to pass a background investigation CBP follows the DHS Drug-Free Workplace Plan for drug testing procedures As an employee of CBP, you will be joining a workforce that is dedicated to accomplishing our mission while maintaining the trust of our Nation by strictly adhering to all government ethics standards. Your conduct will be subject to the ethics rules applicable to all Executive Branch employees, and to CBP employees specifically, as well as the criminal conflict of interest statutes. Once you enter on duty, these rules include obtaining approval for outside employment or business activity, to ensure such employment or business activity is not prohibited and does not interfere or conflict with performance of your official duties. Please review further details via the following link. DHS uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify including your rights and responsibilities. Financial Disclosure is required. Bargaining Unit: This position is not covered under the bargaining unit. Qualifications Experience: You qualify for the GS-15 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Providing guidance and leadership in carrying out program strategies ensuring policies and plans include a long-term outlook consistent with large facilities and infrastructure management portfolio. Directing studies requiring application of advanced analytical and statistical methods and techniques, leading studies and analysis teams, and authoring documents presenting recommended course of action tied to operational and/or business benefits Overseeing a diverse multi-billion-dollar facilities and infrastructure portfolio dependent on timely and effective planning, delivery, operation, and sustainment. Engaging in briefings to senior executive leaders and providing advisory support across high-profile policy matters. Performing program management, forecasting, scheduling, and managing resources management to resolve conflicts, work through constraints, and resolve challenges to include project cost, schedule, and scope requirements. NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You must meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process by 05/05/2026. The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For additional information on the preemployment process, review the following link: Applicant Resources | CBP Careers Residency: There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions: Working for the U.S. Government as a federal civilian or as a member of the military A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government Participation in a study abroad program sponsored by a U.S. affiliated college or university Working as a contractor, intern, consultant or volunteer supporting the U.S. government Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period. Supervisory Probationary Period: You may be required to serve an 18-month probationary period upon appointment. Leadership Training: All newly appointed first-time GS-15's are required to complete mandatory training. The training will be scheduled by the Office of Training and Development within the first 90 days of appointment. Education Please see the Qualifications and Required Documents sections for more information if education is applicable to this position. Additional information The vacancy questionnaire includes four short, free-response essay questions. This provides an opportunity for you to highlight your dedication to public service for the hiring manager and agency leadership (or designee(s)). While your responses are not required and will not be scored, we encourage you to thoughtfully address each question. Please provide a response of 200 words or less to each question. You will be asked to certify that you are using your own words and did not use a consultant or artificial intelligence (AI) such as a large language model (LLM) like ChatGPT or Copilot. To preview the questionnaire please visit: https://apply.usastaffing.gov/ViewQuestionnaire/12937759 The Department of Homeland Security encourages persons with disabilities to apply, to include persons with intellectual, severe physical or psychiatric disabilities, as defined by 5 CFR § 213.3102(u), and/or Disabled Veterans with a compensable service-connected disability of 30 percent or more as defined by 5 CFR § 315.707. Veterans, Peace Corps/VISTA volunteers, and persons with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs. To determine your eligibility for non-competitive appointment and to understand the required documentation, click on the links above or contact the Servicing Human Resources Office listed at the bottom of this announcement. Veterans: Qualified veterans who have a compensable service-connected disability of at least 10% are listed in the best-qualified category, except when the position being filled is scientific or professional at the GS-09 grade level, or higher. This position is not considered scientific/professional. Other 10 point preference eligibles and veterans with 5 point preference who meet the eligibility and qualification requirements are placed above non-preference eligibles within the category in which they qualify. View information on veterans' preference. Expand Hide  additional information Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.