360° Insights Team - Chief of Staff for Digital Client Technology

360° Insights Team - Chief of Staff for Digital Client Technology

Chief Administrative Office's 360° Insights team manages holistic value proposition for the group working across technology, business, and corporate leadership teams to deliver on collective goals. This role is to ensure comprehensive support for Digital Client Technology team while being fully integrated with the CAO group. This leader will support high-touch internal and external engagements / stakeholders by developing story boards and related collaterals (product roadmaps, calendar of key events etc.). Design and monitor success metrics / scorecards and related governance to ensure effective operational execution to drive continuous improvement. Orchestrate and deliver on various strategic projects for the team.

Key Responsibilities and Duties

• 360° insights of the Digital Client Technology group, work portfolio, team portfolio, and scorecard.
• Integration across all capabilities within the Digital Client Technology team to deliver vision-to-value realization.
• Ensure communications is consistent within and across the team and tightly connected with the broader RMDCT group.
• Manage holistic scorecards, financials, workforce plans to drive operational efficiencies.
• Drive and deliver on high-touch internal and external engagements: Town Halls, Executive meetings, Client meetings.
• Design and manage strategic communications and integrated calendar of all key events across technology and business stakeholders.
• Foster "one team" culture across stakeholder groups by managing various talent and engagement activities.
• Provide oversight and management of risk & related mitigation plans.
• Support stakeholder management and alignment across major governance forums e.g., monthly / quarterly business operating reviews.

Educational Requirements

• University (Degree) Preferred

Work Experience

• 5+ Years Required; 7+ Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level

9IC

Required:

• 5+ yrs of technology and business management experience

Preferred:

• Prior chief of staff responsibilities preferred
• Technology background preferred
• Experience partnering with Executive Leadership/C-Suite
• Financial Services background preferred
• Strong verbal and written communication
• Digital Technology experience preferred

Base Pay Range: $119,400/yr. - $199,000/yr.

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

Company Overview

TIAA is the leading provider of financial services in the academic, research, medical, cultural and government fields. We offer a wide range of financial solutions, including investing, banking, advice and education, and retirement services.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That's why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary.

Equal Opportunity

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Read more about the Equal Opportunity Law here.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755

Email: [email protected]

Privacy Notices

For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here.

For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here.

For Applicants of Nuveen residing in Europe and APAC, please click here.

For Applicants of Greenwood residing in Brazil (English), click here.

For Applicants of Greenwood residing in Brazil (Portuguese), click here.

For Applicants of Westchester residing in Brazil (English), click here.

For Applicants of Westchester residing in Brazil (Portuguese), click here.