3M HIS Staff Product Engineer (Remote USA)

Job Description:

3M HIS Staff Product Engineer (Remote USA)

Collaborate with Innovative 3Mers Around the World

Choosing where to start and grow your career has a major impact on your professional and personal life, so it's equally important you know that the company that you choose to work at, and its leaders, will support and guide you]. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with 93,000 other curious, creative 3Mers.

This position provides an opportunity to transition from other private, public, government or military experience to a 3M career.

The Impact You'll Make in this Role
As a Staff Product Engineer you will be supporting leading edge Clinical Documentation Improvement (CDI) solutions. You will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Provide input to new product requirements and provide subject matter expertise during development cycle.
• Provide support during the Beta and QA phase and support during and after product release.
• Act as a technical liaison between the customer and product development, managing issues through all stages of resolution.
• Product Engineers become the product expert for new products and help insulate the development team during initial release and for the first several months thereafter.
• Gather data, so they can simulate and demonstrate bugs to the developers, provide details to developers on the causes of issue and make recommendations for solutions.
• Test and document Service Patches then certify for field trial, follow field trials to gather results, then help determine release plan.
• Validate, document, and certify new 3rd party software products integral to our products as they become available.
• Provide advanced support to internal 1st and 2nd Tier support teams as well as implementations and account management resources.

Your Skills and Expertise
To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications

• Bachelor's Degree or higher (completed and verified prior to start) from an accredited institution

OR

• High School Diploma/GED or higher (completed and verified prior to start) and eight (8) years of experience in technical support

• Five (5) years of experience in a technical support environment in an advanced role (2nd or 3rd Tier Support) in a private, public, government or military environment
• Three (3) years of experience of working with MS Server OS both physical hardware and VM deployments, including deploying, upgrading, and troubleshooting the environment.
• Must be able to travel 20%.

Additional qualifications that could help you succeed even further in this role include:

• Experience with Active Directory and Group Policy
• Experience with clinical analytics.
• Experience with HL7 interface modification and troubleshooting.
• Experience in Healthcare IT/Support (HIS or PACS/RIS Exposure a plus)
• Excellent written and verbal communication skills.

Travel: Up to 20%

Relocation Assistance: Not Authorized

Location: Remote U.S.A

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Certain job positions within 3M require workers to work in the presence of others within certain geographies and/or at third-party locations. As a necessary requirement of this position with 3M, you must be fully vaccinated at least two weeks prior to your start date. As a reminder, fully vaccinated against COVID-19 means a person has received their primary series of COVID-19 vaccines, and, in certain situations, may also include booster doses

Supporting Your Well-being

3M offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

Chat with Max

For assistance with searching through our current job openings or for more information about all things 3M, visit Max, our virtual recruiting

Learn more about 3M's creative solutions to the world's problems at www.3M.com or on Twitter @3M.

Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.

Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M's business and performance goals. You have flexibility in where and when work gets done. It all depends on where and when you can do your best work.

Pay & Benefits Overview: https://www.3m.com/3M/en_US/careers-us/working-at-3m/benefits/

3M is an equal opportunity employer. 3M will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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