3rd Party Messaging Solutions Senior Manager

LivePerson (NASDAQ:LPSN) is a Conversational AI company creating digital experiences that are Curiously Human. Every person is unique, and our technology makes it possible for companies, including leading brands like HSBC, Orange, and GM Financial, to treat their audiences that way at scale. Nearly a billion conversational interactions are powered by our Conversational Cloud each month.

You'll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you're someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the wellbeing of others and yourself.

Overview:

This global role for a 3rd Party Messaging Solutions Senior Manager will report to the Director of Partner Success. You will work within our Partnerships & Alliances team as a "player coach," directly guiding strategy within some of the top third-party messaging solutions and managing solution adoption managers in guiding growth of the channels. Your top priorities will include coordinating the go-to market approach for one or more 3rd Party Messaging channels including: WhatsApp, Google Business Messaging, and Apple Messaging for Business. In this capacity, you will foster a business relationship with both your assigned providers and those of your team to place LivePerson as their premier partner, bringing the richest 3rd Party Messaging experiences to market across the world's top brands.

You will be part of a smart, dynamic, impactful team and to help build the use of Conversational AI solutions that bring massive value to the world's largest brands.

You will:

• Liaison with strategic partners: Reach out to LivePerson strategic partners (e.g. Apple, Meta, Google) to get answers to clients' questions, assist with program registration, and push for ambitious go live dates.
• Solution Subject-Matter Expert: Serve as the first contact for brand and account team configuration and technical questions for the solutions assigned to your team. Monitor queries and cases that are escalated to Solution Adoption Manager or LivePerson/Partner Support teams and ensure communications are delivered to the brand and account team promptly.
• Field enablement: Work with your team and the product group to ensure enablement assets are maintained to LivePerson field employees and partners
• Onboarding Governance: Provide standards, communication and enforcement within the direct account teams to provide Quality Assurance of 3rd Party Channel deployments and ensure they meet both the provider's and LivePerson's standards of excellence
• Guide pipeline growth: Work with the partner and direct sales teams to qualify, track, and push a constant stream of clients through the messaging solution process from identification through implementation
• Mentorship: Use your industry expertise in developing a team of channel adoption managers to enhance both the growth of the business and their own careers
• Travel: Some travel required, as we are a global team supporting a global business

You have:

• Bachelor's degree in Computer Science, Information Systems, Business Administration, or other related field, training or equivalent work experience
• 3+ years of professional experience in 3rd Party Channel or Channel Partner Management
• Experience managing a team of people, large or small, including a true experience helping people be successful and to make a difference
• Experience solving strategic-level problems by analyzing data, talking with several people, creating a well-thought-out strategy, implementing a plan and measuring results
• World-class communication across internal and partner partners at multiple levels
• Experience driving programs, collaborate and accomplish in global team

Benefits:

• Health: medical, mental, dental, and vision
• Time away: vacation, dependent care, holidays, wellness days, and more
• Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability
• Base salary range : $124,000-$155,000 USD annually
• Family: parental leave, maternity support, fertility services
• Development: tuition reimbursement, native AI learning
• Additional: WFH support, 24/7 access to professional counselors, voluntary ins. coverage, exclusive perks and discounts

Why you'll love working here:

Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help colleagues, and own their work. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization. And to further make our point, let's just say we're very proud to be on Fast Company's list of Most Innovative Companies and Newsweek's list of most-loved workplaces.

Belonging at LivePerson

At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. One way we share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

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