Information Technology Specialist

Summary OIG is organized into six operational units: the Immediate Office of the Inspector General, Office of the Counselor, Office of Audits and Evaluations, Office of Healthcare Inspections, Office of Investigations, and Office of Management and Administration. In addition to the Washington, DC, headquarters, OIG has offices located in more than 60 locations throughout the country. Learn more about this agency Duties The Information Technology Specialist, located in the office of Office of Inspector General (OIG), Office of Management and Administration, Information Technology (IT) and Data Analysis Division, IT Support Section. The Section is responsible for development, implementation, evaluation, and administration of OIG information systems, technical assistance, network systems management, and service desk & asset management for OIG personnel and offices nationwide. This position is responsible for administering, developing, delivering, and supporting information technology systems and services which require knowledge of IT principles, concepts, and methods. Acts as a liaison between OIG and Office of Information & Technology personnel. This opportunity is also open to Status Candidates under Announcement 26-VAOIG-12912435. Please refer to that announcement for details on open period, eligibility, and how to apply. The following are the duties of this position at the GS-13. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position. Administers, develops, delivers, and supports information technology systems and services which require knowledge of IT principles, concepts, and methods. Acts as a liaison between OIG and Office of Information & Technology personnel. Supports Infrastructure components including wide area networking and converged technologies to include managing connectivity to OIG Offices, managing OIG wide area network, telecommunications (phone lines, data, and voice circuits) Video conferencing technologies, wireless network, and universal network services such as infrastructure applications (CiscoWorks, WhatsUp Gold, Dell Open Manage, etc.) Provides all OIG customers a single point of contact for all Information Technology questions, support, and communication. The OIG IT Support Team handles all IT incidents and problems, IT asset management, and maintain IT assets inventory. Requirements Conditions of employment The experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your résumé. Key Requirements: Click "Print Preview" to review the entire announcement before applying. Must be a U.S. Citizen or U.S. National. Qualifications You must meet the following requirements by the closing date of this announcement. For the GS-09, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07grade level in the Federal service. Specialized experience or General experience for this position includes: Assisting with system software deployment; AND Assisting with security software implementation within the local infrastructure boundary ; AND Assisting with network services optimization, operation, recovery services. OR You may qualify with a master's degree or equivalent graduate degree or 2 full years of progressively higher-level graduate education leading to a master's degree or equivalent graduate degree. To be qualifying, your degree must be in computer science, information science, information systems management, mathematics, statistics, operations research or engineering, or a degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. Attach a copy of transcript or list of college courses designating semester or quarter hours earned to ensure proper credit. In addition to meeting specialized experience, applicants must also show proficiency in 1) attention to detail, 2) customer service, 3) oral communication, and 4) problem solving. To be found well-qualified at the GS-09 grade level, and in addition to meeting specialized experience, the applicant must have documented the following experience: - Having a solid and comprehensive understanding of the position. Can perform the required tasks efficiently and is proficient in applying the knowledge, skills, and abilities of the job. Education The education generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education Additional information - We may select from this announcement or any other source to fill one or more vacancies. Applicants who apply for this position may be considered for other positions within the Office of Inspector General that require the same knowledge, skills, and abilities. - This is a non-bargaining unit position. - We offer opportunities for flexible work schedules. - Office assignment may be at one of the locations listed on the announcement subject to availability and OIG management discretion. Conditions of Employment (CONTINUED): - A one year probationary period may be required. Continued employment is contingent upon supervisory certification that continued employment will benefit the Federal Service; the certification will occur no less than 30 days before the end of the probationary/trial period. - Must successfully complete a background investigation. - Public Trust - Background Investigation will be required. - If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so. - Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer. - Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S. - Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency. Expand Hide  additional information Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. Our comprehensive benefits are very generous. Our benefits package includes: - Challenging work, opportunities for advancement, competitive salaries, bonuses and incentive awards. - Eleven paid holidays, 13 days of sick leave, and 13 to 26 days of vacation time each year. - Access to insurance programs that may be continued after you retire. - A wide choice of health insurance plans, coverage for pre-existing conditions, and no waiting periods. We pay a substantial amount (up to 75%) of the health insurance premiums. - A retirement program which includes employer-matching contributions. Learn more about Federal benefits programs at: USAJOBS Center - Benefits Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.