MARKETING OPERATIONS SUPERVISOR

Summary About the position: This position is Non-appropriated Fund (NAF) and will be assigned to the 45 FSS Marketing Office. This position includes the opportunity to enroll in Health and Life Insurance, 401K and Retirement, Annual and Sick Leave. Scheduled hours will be 35-40 per week. Learn more about this agency Duties Applicants will be reviewed and referred on the following dates: May 15, 2026, May 25, 2026, and closing on June 04, 2026. Announcement will close once position is filled. Assists the Community Services Flight Chief in planning, developing, deploying and maintaining a year-round marketing, publicity and communications plan to meet the goals and directives of the 45th Force Support Squadron (FSS) Strategic Plan and individual FSS organization marketing plans. Directly responsible for the economic and efficient management of the FSS Marketing Office and its entire range of resources in accordance with all applicable regulatory guidance. Researches, interprets, analyzes and applies sound marketing, publicity and commercial sponsorship strategies and guidelines to ensure effective and timely communications and promotional resource allocation. Designs sound data collection processes such as after action reports, surveys and customer appreciation campaigns lo help assess customer need and demand, compiles information and makes continuous process improvement recommendations to FSS Activity Managers and Leadership. Creates and recommends promotional campaigns and advertising materials to increase sales in revenue-generating activities, aggressively recruit customer participation in FSS programs and events and infonn customers of important infonnation regarding availability of FSS customer services. Develops promotional themes and materials to perpetuate the FSS brand, established goals and objectives. Works with Activity Managers and designated personnel on the design and implementation of advertising for resale items, Activity's and basewide events, and services, and develops specific publicity campaigns and materials .. Assists managers with studying customer trends and detennining appropriate adjustments to program plans and services. Assists managers with research, purchasing and implementation of infonnation technology promoting digital communications and e-commerce platfonns. Oversees the creation and scheduling of all print media and maintenance of the FSS social media platfonns. Functions as the SLD 45 point of contact for all installation solicited and unsolicited commercial sponsorship and advertising ventures and ensures all proposals, written agreements and documents utilized comply with and reflect corporate compliance with DAF standards. Perfonns the full array of personnel supervisory and management duties. Establishes an internal performance management and production system to ensure proper work assignment to maximize marketing personnel job success and FSS Activity success. Required to operate a government vehicle as needed. Performs other related duties as assigned. If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12954414 Requirements Conditions of employment This position requires the incumbent to complete a background investigation with favorable results. Must be able to read, write and speak English effectively Must be able to lift up to 50 pounds Have and maintain a valid driver's license Be able to work nights, weekends and holidays as needed. Must successfully complete a pre­employment physical exam This is a drug testing designated position. The incumbent is subject to random testing for drug use. Qualifications Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 06/04/2026 Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application. Qualifying Experience: A minimum of 2 years progressive work experience providing a comprehensive knowledge of business management and administrative practices of a hospitality or retail industry with specialized experience in marketing concepts and techniques including but not limited to: merchandising, promotion campaigns, production schedules, branding, graphic layout, photography, editorial writing and editing, social media communications and data analysis and reporting. An undergraduate degree in a marketing or related field is desirable. Knowledge of sponsorship, web design and related information technology platforms is highly desirable. Education Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Additional information Individual must fully meet qualification/eligibility/background requirements for this position. U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. Territory for three (3) or more consecutive years immediately preceding the start of Federal affiliation or a signed memorandum indicating the installation's decision on the 3-year residency requirement.. Male applicants born after December 31, 1959 must be registered for Selective Service. Direct deposit is required. Satisfactorily complete an employment verification (E-Verify) check. A probationary period may be required. Pre-employment requirements must be satisfactorily met prior to Entrance on Duty (EOD). Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government's interest. Multiple positions may be filled from this job opportunity announcement. And additional selections may also be made from this job opportunity announcement. Selection(s) are subject to restrictions resulting from hiring preferences and priority consideration eligible. This is a Nonappropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force. Applicants must be able to provide a REAL ID or present a combination of source identity documents authorized to facilitate access to the installation. Please contact the servicing HR Office with any questions. Expand Hide  additional information Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.