Program Support Specialist

Summary This position is located in the Office of the Secretary (OS), Office of Facilities and Administrative Services (OFAS), Support Services Division (SSD), Administrative Services Branch. The incumbent serves as an administrative support professional, performing a wide range of complex administrative, technical, and operational duties in direct support of the mission and leadership of OFAS. Learn more about this agency Duties Develops, maintains, and enhances databases, spreadsheets, and automated reporting tools. Analyzes data, merges information across software platforms, and prepares reports to support management decision-making. Coordinates sorting, packaging, labeling, and metering of large-scale distribution materials from internal and external printing sources. Oversees distribution to offices throughout the Washington, DC Metropolitan Area and field locations using bureau-approved distribution lists. Serves as the Custodial Property Officer for SSD. Independently manages property records in FBMS, reconciles inventories, conducts annual physical inventories, and ensures safeguarding and accountability of government property. Advises employees on proper use and care of government-owned property. Provides professional executive driving services for political and non-political Senior Officials within the Secretary's Immediate Office and OS. Performs sensitive courier services, including Passport and Visa deliveries to the U.S. Department of State and foreign embassies within the Washington, DC Metropolitan Area. Requirements Conditions of employment U.S. Citizenship is required. Suitable for Federal employment, determined by background investigation. Direct Deposit of pay is required. Selective Service registration required for male applicants, unless exempt. Subject to a negative drug test prior to entrance on duty, and random drug testing while you occupy the position. Required to obtain, prior to entrance on duty, a physical examination by a licensed physician certifying your ability to perform the duties of this position. Qualifications At the GS-7, you must meet one of the following qualifications: A. One full year of graduate level education in an accredited or pre-accredited college or university. The education must demonstrate the knowledge, skills, and abilities necessary to do the work; OR B. One year of specialized experience equivalent to at least the GS-5 level. Specialized experience is that which has equipped the applicant with the competencies to successfully perform the duties of the position, and that is typically in or related to the position to be filled. Specialized experience for this position includes coordinating program and administrative activities; maintaining and managing records and databases; preparing and reviewing correspondence and reports; tracking assignments and deadlines; providing customer service to internal and external stakeholders; and ensuring compliance with established policies and procedures. Support program operations by processing documentation, verifying accuracy and completeness, and communicating with staff and management to facilitate efficient program execution; OR C. A combination of education and experience as listed above. At the GS-9level, you must meet one of the following qualifications: A. One year of specialized experience equivalent to at least the GS-7 level. Specialized experience is that which has equipped the applicant with the competencies to successfully perform the duties of the position, and that is typically in or related to the position to be filled. Specialized experience for this position include independently coordinating and managing administrative processes for program activities; maintaining official records and databases in compliance with records management requirements; reviewing, analyzing, and processing documentation for accuracy, completeness, and regulatory compliance; and preparing reports, correspondence, and tracking tools to support management decision-making; experience also includes serving as a primary point of contact for internal and external stakeholders; resolving non-routine administrative issues; interpreting and applying policies and procedures; providing guidance to staff regarding program requirements; managing multiple priorities; tracking deadlines; identifying process improvements; and ensuring efficient and compliant program operations; OR B. A master's or equivalent graduate degree; or 2 full years of progressively higher level graduate education leading to such a degree; or LL.B. or J.D; OR C. A Combination of education and experience as list above. Only experience and education obtained by the closing date of this announcement will be considered. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). You will receive credit for all qualifying experience, including volunteer experience. Education If qualifying based on EDUCATION you MUST provide transcripts or other documentation to support your educational claims. Unless otherwise stated: (1) official or unofficial transcripts are acceptable, or (2) you may submit a list with all of your courses, grades, semester, year, and credit for the course. All materials must be submitted by the closing date of the announcement. Note: PDF Portfolio documents will not be processed or accepted as they appear as a one-page document. Only education from institutions which are accredited or preaccredited/candidate for accreditation may be used to meet education requirements. FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/ Additional information Career Transition Assistance Programs: CTAP/ICTAP provides placement assistance to permanent Federal employees who are surplus, displaced, or involuntarily separated. To be considered under CTAP/ICTAP, applicants must be well-qualified (i.e., meet the minimum qualification requirements, including any selective placement factors; education, and experience requirements), score at least 85 on the assessment questionnaire, and be able to perform the duties of the position upon entry. Please refer to Required Documents section for additional details. For information on CTAP and ICTAP visit here. Telework Suitability: The duties of this position are suitable for occasional telework and the selectee may be allowed to telework with supervisor approval and if they meet the eligibility criterion in the 2010 Telework Act. Stipulations of Employment: Selection may require completion of a 1-year probationary period. As a condition of employment for accepting this position, you may be required to serve a 1 year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: Your performance and conduct; The needs and interests of the agency; Whether your continued employment would advance the organizational goals of the agency or the Government; and Whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment may be terminated unless you receive certification, in writing, that your continued employment advances the public interest. This position requires operation of a Government vehicle, therefore, proof of possession of a valid state driver's license is required. This position is subject to a negative drug test prior to entrance on duty, and random drug testing while you occupy the position. If selected, you will be required to obtain, prior to entrance on duty, a physical examination by a licensed physician certifying your ability to perform the duties of this position. Work Schedule: This position allows for a flexible work schedule. Miscellaneous: DOI uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit http://www.uscis.gov/e-verify. This vacancy announcement may be used to fill similar positions within 90 days. If selection is made below the full performance level, promotion up to the full performance level may be made without further competition. However, promotion(s) will depend on the performance of the incumbent and are not guaranteed. This position is being advertised concurrently with vacancy announcement #OFAS-26-MP-12916192MR using Merit Promotion procedures. If interested, refer to that announcement to determine if you meet the program requirements and can apply to that announcement. Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Expand Hide  additional information Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.