IT Specialist (Network & Enterprise Monitoring)

Summary The Office of the Chief Information Officer (OCIO) serves as the IT hub of the U.S. Department of Labor. We develop, maintain and protect IT solutions and data across our 27 agencies to enable mission outcomes through technology and service. OCIO continually enhances federal IT and digital capability with a focus on cybersecurity and customer experience to serve America's wage earners, job seekers and retirees. Learn more about this agency Duties The role supports the Chief Information Officer (OCIO) and its Division of Network Services, which manage DOL's enterprise IT and network infrastructure including secure data environments, modernization efforts, service desk operations, and enterprise network performance to ensure reliable, secure, and efficient technology services across the department. Major duties of this position include, but are not limited to the following: NETWORK Assist senior staff in designing and implementing basic network systems to support secure and efficient operations. Learn to optimize network performance by integrating technologies and improving existing infrastructure under supervision. Troubleshoot routine network issues under close guidance, focusing on minimizing downtime and maintaining system performance. Participate in network projects by performing assigned planning and implementation tasks. Assist in the development and application of network security policies and procedures under supervision. Collaborate with colleagues to support team efforts and ensure effective network operations. INFORMATION SECURITY Participate in developing and implementing cybersecurity measures to protect systems and sensitive data, gaining hands-on experience with circuits, operational environments to include data centers, or communication platforms. Assist in the design, deployment, and maintenance of security infrastructure, such as firewalls, intrusion detection systems, or encryption protocols, through team projects and assignments. Contribute to the development and implementation of security policies and incident response plans relevant to branch functions by actively participating in team discussions and planning sessions. Monitor system activity under supervision, analyze security logs to detect anomalies, and respond to incidents as part of the team. Design and deliver cybersecurity training sessions to branch staff, enhancing knowledge through direct involvement and professional development opportunities. Requirements Conditions of employment Must be at least 16 years old. Must be a U.S. Citizen. Candidate required to obtain the necessary security/investigation level. Requires a probationary period if the requirement has not been met. Qualifications Applicants must have 52 weeks of specialized experience equivalent to at least the next lower grade level, GS-09 in the Federal Service. Specialized Experience is the experience that equipped the applicant with the particular knowledge, skills, and abilities (KSA's) to perform the duties of the position successfully, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level. Applicants must meet all of the statements below to be found qualified. Qualifying specialized experience for GS-11 includes: Experience assisting with the implementation and maintenance of basic network systems and configurations, including monitoring performance and resolving common issues under supervision; and Knowledge of fundamental cybersecurity principles, including basic risk assessment, routine vulnerability scans, and adherence to established security protocols within a federal or corporate IT environment; and Ability to provide technical support for network-related projects, including assisting in troubleshooting, documenting technical procedures, and collaborating with team members to meet project objectives. In addition to the above specialized experience, individuals must have IT-related experience demonstrating each of the four competencies listed below. 1.Attention to Detail - Is thorough when performing work and conscientious about attending to detail .2.Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. 4.Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. OR EDUCATION: Ph.D or equivalent Doctoral degree OR 3 full years of progressively higher-level graduate education leading to such a Ph.D. or equivalent Doctoral degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. Education Any applicant falsely claiming an academic degree from an accredited school will be subject to actions ranging from disqualification from federal employment to removal from federal service. If your education was completed at a foreign college or university, you must show comparability to education received in accredited educational institutions in the United States and comparability to applicable minimum course work requirements for this position. Click Evaluation of Foreign Education for more information. Additional information This position is being filled through the Direct Hire Authority. Traditional rating and ranking of applications does NOT apply. Veterans' preference does not apply. The mission of the Department of Labor (DOL) is to protect the welfare of workers and job seekers, improve working conditions, expand high-quality employment opportunities, and assure work-related benefits and rights for all workers. Refer to these links for more information: GENERAL INFORMATION, REASONABLE ACCOMMODATION, ADDITIONAL DOCUMENTATION, FORMER FEDERAL EMPLOYEES As a condition of employment, all personnel must undergo a background investigation for access to DOL facilities, systems, information and/or classified materials before they can enter on duty: BACKGROUND INVESTIGATION Click here for Career Ladder Promotion Information Click here for Telework Position Information. This is not a remote position. The selectee will report to an assigned DOL office location on a regular basis and is eligible for participation in telework as determined by management in accordance with DOL policy. Based on agency needs, additional positions may be filled using this vacancy. The Department of Labor may use certain incentives and hiring flexibilities, currently offered by the Federal government to attract highly qualified candidates. Click here for Additional Information. The Fair Chance Act (FCA) prohibits Federal agencies from requesting an applicant's criminal history information before the agency makes a conditional offer of employment. If you believe a DOL employee has violated your rights under the FCA, you may file a complaint of the alleged violation following our agency's complaint process Guidelines for Reporting Violations of the Fair Chance Act. Note: The FCA does not apply to some positions specified under the Act, such as law enforcement or national security positions. All Department of Labor employees are subject to the provisions of the Drug-Free Workplace Program under Executive Order 12564 and Public Law 100-71. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the: Procedures for Requesting a Reasonable Accommodation for Online Assessments. Expand Hide  additional information Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.