CUSTOMER SERVICE ASSOCIATE (CALL CENTER) NF2*

Summary Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively. Learn more about this agency Duties The Sales Associate serves as a primary customer service representative for The Marine Shop (TMS), delivering world-class customer service with an emphasis on professionalism, courtesy, and responsiveness. This position¿s primary responsibility is supporting customers through call center operations, ensuring a positive and seamless customer experience across all communication channels.In the call center function, the associate responds promptly to customer inquiries via phone, email, and other communication platforms, providing accurate information, resolving issues, and processing orders as required. The associate conducts follow-up communications as needed, maintains accurate customer and transaction records, and demonstrates strong communication skills and professionalism to build customer trust and satisfaction.Supports retail floor operations during periods of increased demand. Greets customers, assists with product selection, provides knowledgeable recommendations, and processes transactions accurately and efficiently. Maintains a clean, organized sales environment and supports merchandising, inventory, and restocking activities to ensure smooth store operations.Expected to demonstrate an ¿I can do that¿ mindset, proactively working to resolve customer needs and elevate issues when appropriate. As a representative of both the Marine Corps and TMS, the associate upholds high standards of professionalism and serves as a brand ambassador in all interactions.The position requires the ability to remain current on products, promotions, and store initiatives, and to contribute to a positive, team-oriented work environment focused on customer satisfaction and operational excellence.The associate adheres to all safety regulations, promptly reports hazards or incidents, and complies with EEO policies and workplace standards. This is a mixed-duty position requiring the ability to lift and carry objects up to 45 lbs. independently and heavier items with assistance.Performs other related duties as assigned. Requirements Conditions of employment See Duties and Qualifications EVALUATIONS: Qualifications High school diploma or equivalent. At least one year of experience working in customer-facing operations is required. Basic computer skills and familiarity with point-of-sales systems, basic math and register experience are required. Good communication and interpersonal skills, strong customer service skills, and a positive, friendly attitude. Ability to read and understand operating standards and procedures and work within the position to execute these standards properly and coach others within the team to do so with a high degree of skill and confidence. Ability to work in a high-performance atmosphere with commitment to service and sales goals. Flexibility to work weekends, early mornings, and evenings as needed. Some travel may be required. Attention to detail is required. Additional information GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, sex, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.secnav.navy.mil/donhr/Site/Pages/No-Fear-Act.aspxAs part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made.Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS.Required Documents:           *Education/certification certificate(s), if applicable.           *If prior military, DD214 Member CopyThis activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce.Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card.INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENT'S DISCRETION WITHOUT FURTHER COMPETITION.ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN TIME (ET) ON THE CLOSING DATE LISTED IN THE JOB POSTING. Expand Hide  additional information Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working at MCCS include but are not limited to:•      Stability of Federal Civilian Service•      People with passion for doing work that matters•      Quality of Work Life Balance•      Competitive Pay•      Comprehensive Benefit Packages•      Marine Corps Exchange and Base Facility Privileges Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.