Supervisory IT Specialist (Network Services)

Summary This vacancy is for a Supervisory IT Specialist (Network Services) position in the Office of the Chief Information Officer located at the Bureau of Economic Analysis. This Job Opportunity Announcement may be used to fill other Supervisory IT Specialist (Network Services), ZP-2210-4, positions within the Bureau of Economic Analysis in the same geographical location with the same qualifications and specialized experience. Learn more about this agency Duties Provides leadership and supervision for the network engineering team, ensuring effective planning, prioritization, and execution of tasks to maintain and enhance BEA’s network infrastructure. Provides daily administration and design, engineering, and network infrastructure, including Cisco on-premises networks (routers, switches, firewalls, wireless) and Azure cloud networking (Front Door, load balancers, firewalls, VPN Gateway, etc.). Demonstrates a working knowledge of Cisco Voice Over Internet Protocol (VOIP) phone systems and the MS Teams Phone functionality. Administers and monitors network security and logging applications to ensure secure and reliable network operations. Maintains IT security and network documentation and supports implementation of federal IT security laws, regulations, standards, and guidelines, ensuring timely remediation of critical compliance findings identified during annual audits. Requirements Conditions of employment Applicants must meet all qualification requirements by the closing date of this announcement. U.S. Citizen Suitable for Federal employment. Registered for Selective Service if applicable. (www.sss.gov) A supervisory probationary period may be required. This is a NON-BARGAINING unit position. Qualifications Selective Factor: Applicants must have a current Cisco networking certification (e.g., CCNA, CCNP, or higher) and a current Microsoft Azure networking certification (e.g., Azure Network Engineer Associate or equivalent). Applicants must meet this requirement by the closing date of this announcement. Failure to provide proof of the required certifications will result in ineligibility. For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. AND Specialized Experience: For the Band IV (GS-13), you must have one year of experience at a level of difficulty and responsibility equivalent to the Band III (GS-12) in the Federal service. Experience for this position includes: administering, monitoring, and troubleshooting TCP/IP LAN and WAN networks, including IPv6 addressing and Domain Name System (DNS) services; administering and supporting Microsoft Azure cloud networking environments, including configuration and maintenance of Azure ExpressRoute; supporting Cisco voice infrastructure and implementing or assisting with migration to Microsoft Teams Voice solutions; and utilizing on-premises and cloud-based logging and monitoring technologies (e.g., Splunk) to analyze system performance, network activity, and operational events Education: Education can not be substituted at this band/grade level. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer. Additional information The Department of Commerce provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the Human Resources Office. The decision on granting reasonable accommodation will be on a case-by-case basis. TTY users can contact the Human Resources Office via the Federal Relay Service, 1-800-877-8339. This announcement is issued under "direct-hire" authority. Consistent with 5 U.S.0 3304(a)(3) and OPM regulations (5 CFR 337 Subpart B) on direct-hire: All candidates who meet all the qualification and other eligibility requirements may be referred for consideration. Competitive examining rules providing for rating and ranking and veterans' preference do not apply. Expand Hide  additional information Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.