RECREATION ASSISTANT

Summary About the position: This position is Non-appropriated Fund (NAF) and will be assigned to the Scott AFB, Information, Tickets & Travel office. This is a Flexible position, guaranteed 0-40 hours per week. Learn more about this agency Duties Performs a variety of customer service, sales, and related functions at the Scott Air Force Base Information, Ticket, & Travel (ITT) Office. Greets patrons, provides requested information, and preforms over-the counter selling [sales] of tickets to Scott Air Force Base, surrounding area and key destination attraction locations and resale merchandise such as clothing, souvenirs, gifts, and other miscellaneous items. Assists with research and preparation of ticket contracts, tours and events. Operates a point-of-sale inventory system to complete and records sales and ticket inventory, make changes, and issue tickets and merchandise. Must ensure financial accounts are maintained and accounted for daily. Must ensure all consignment and inventory tickets are always accounted for. Assists with monthly and other periodic inventories of tickets and merchandise. Assists in management approved digital and social media campaigns. Accounts for cash and tickets daily, prepares cashier reports and corrects errors. Resolves customer concerns by directly contacting the vendor. Must submit required reports and documents in proper format in accordance with established procedures/timeframes. Orders and maintains inventory, keeps records of brochures, pamphlets, and other promotional materials. Assists with the training of new employees. Ensure all ticket confirmation and paperwork is recorded, filed and prepared for end-of- month inventories. Assist patrons in scheduling appointments and answer general questions in preparation for more in-depth assistance from Leisure Travel Services representatives. Provides accurate guidance/assistance to customers in a clear, concise, and professional manner. Demonstrates the ability and skill to exercise diplomacy and work courteously and cooperatively in interaction with co-workers and supervisors. Keeps displays current and appealing. Completes the required daily and weekly sanitation and cleaning of the office. If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12934931 Requirements Conditions of employment This position requires the incumbent to complete a background investigation with favorable results. Must be able to work different shifts, to provide coverage on evenings, weekends, holidays or special situations. Qualifications Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 04/24/2026 Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application. Qualifying Experience: Must have responsible experience in clerical, office, cash handling, or retail sales work of any kind which demonstrates the ability to perform satisfactorily at the grade level of the position and effective time management. Must be able to account for all consignment and inventory tickets. Experience must demonstrate knowledge of proper cash handling procedures, the ability to resolve common arithmetic problems used when receiving payment from customer, and the ability to operate a cash register or point of sale system. Education This position does not allow for education substitution. Additional information Individual must fully meet qualification/eligibility/background requirements for this position. U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. Territory for three (3) or more consecutive years immediately preceding the start of Federal Affiliation or a signed memorandum indicating the installation's decision on the 3-year residency requirement. Male applicants born after December 31, 1959 must be registered for Selective Service. Direct deposit is required. Satisfactorily complete an employment verification (E-Verify) check. A probationary period may be required. Pre-employment requirements must be satisfactorily met prior to Entrance on Duty (EOD). Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government's interest. Multiple positions may be filled from this job opportunity announcement. And additional selections may also be made from this job opportunity announcement. Selection(s) are subject to restrictions resulting from hiring preferences and priority consideration eligible. This is a Nonappropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force. This position is not included in a bargaining unit. Union Name NAIL and Local or Chapter Number Local 19. Applicants must be able to provide a REAL ID or present a combination of source identity documents authorized to facilitate access to the installation. Please contact the servicing HR Office with any questions. Expand Hide  additional information Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits Review our benefits