Supervisory Dispatcher (Public Safety)

Summary This position is located at Glen Canyon National Recreation Area, in Dispatch Services within the Visitor and Resource Protection Division. Learn more about this agency Duties Glen Canyon National Recreation Area, Arizona/Utah: The park encompasses approximately 1.2 million acres with water and land-based activities ranging in elevation from 3,200 to 5,000 feet. The person selected for this position will be expected to develop and maintain the skills required for operating a 24-hour Regional Communication Dispatch Center overseeing 10 park units and working with 5 counties, tribal and state partners. The following are common major duties: Supervises the staff in the Interagency Communications Center and is responsible for day-to-day operations. Development and maintenance of complex dispatch operating plans, guides, protocols, directories, operating systems, databases, intelligence sources, and other reference/training material. Ensures that staff have the skills, training, motivation, tools, and resources to be effective, resilient, and healthy in their roles within the communication center. Plans and schedules work to be accomplished by subordinates, reviews work and performance and performs employee appraisals and evaluations. Acts in a leadership role as an emergency contact and is responsive to questions and problems that staff encounter. Also ensures continuity of operations and that the center meets minimum staffing levels. Requirements Conditions of employment U.S. Citizenship required. Appointment subject to background investigation and favorable adjudication. Meet Selective Service Registration Act requirement for males. Selectee will be required to participate in the Direct Deposit Electronics Funds Transfer Program. You will be required to submit to a drug test and receive a negative drug test result prior to appointment. In addition, this position is subject to random testing for illegal drug use. You may be required to work on-call, evenings, weekends, holidays, overtime and shift work. You may be required to travel overnight away from home up to 1 nights per month. You must obtain a government charge card for travel purposes. You may be required to complete training and obtain/maintain a government charge card with travel and/or purchase authority. Applicants must be at least (1)18 years old or (2) at least 16 years old and: (a) Have graduated from high school or been awarded a certificate equivalent to graduating from high school; or (b) Have completed a formal vocational training program; or (c) Have received a statement from school authorities agreeing with their preference for employment rather than continuing their education; or (d) Be currently enrolled in a secondary school and either work only during school vacation periods or work part-time during the school year under a formal student employment program. *Additional Requirements located under qualifications* Qualifications Requirements Continued... As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which your fitness and whether your continued employment advances the public interest will be evaluated. This probationary period is an extension of the appointment process and therefore requires the agency to determine if continued employment would advance the public interest, meet the organization goals and mission of the agency, and/or otherwise promote the efficiency of the service. In determining if your employment advances the public interest, the agency will consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Under applicable law, the employment of an individual serving a probationary or trial period automatically terminates when that period ends unless the agency affirmatively certifies, in writing, that the individual's employment should continue and that their appointment should be finalized. In the absence of agency action to affirmatively certify continued employment beyond the probationary or trial period, such appointments are terminated. Upon completion of your probationary period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. All qualifications must be met by the closing date of this announcement-05/20/2026-unless otherwise stated in this vacancy announcement. Credit will be given for all appropriate qualifying experience. To receive credit for experience, your resume MUST clearly indicate the nature of the duties and responsibilities for each position, starting and ending dates of employment (month/year), and the resume must reflect full and/or part-time or total number of hours worked (i.e., work 40+ hours a week, rather than indicating full-time). If part-time, the hours must be annotated to be able to pro-rate the amount of qualified specialized experience. To qualify for this position at the GS-10 grade level, you must possess one of the following minimum qualifications by close of the announcement: EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-09 grade level in the Federal service (obtained in either the public or private sectors). This experience includes activities such as: (1) Providing dispatch services for medical emergencies, law enforcement, aviation, or fire operations; (2) Operating computer systems related to dispatch such as National Criminal Information Network (NCIC), National Law Enforcement Telecommunications system (NLETS), computer aided dispatch (CAD) system or similar; (3) Providing communications and logistical support to incidents and public safety responders operating a multi-frequency radio console; (4) Using in-depth knowledge of dispatch operating systems, databases, and equipment, resolve unusual and difficult technical problems with various radio/telephone systems, computer databases/systems, and technical equipment used in a dispatch center. You must include hours per week worked. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education There is no substitution of education for experience at the grade level(s) of this announcement. Additional information A selectee receiving a first appointment to the Federal Government (Civil Service) is entitled only to the lowest step of the grade for which selected The display of a salary range on this vacancy shall not be construed as granting an entitlement to a higher rate of pay. This announcement may be used to fill additional positions if identical vacancies occur within 90 days of the issue date of the referral certificate. AREA INFORMATION Page, Arizona is located on the Arizona-Utah border, 135 miles north of Flagstaff, Arizona, the nearest larger community. Page looks out on beautiful Lake Powell which offers boating, associated water sports recreation and fishing. The surrounding land of the Glen Canyon National Recreation Area offers beautiful red rock country for hiking and backcountry recreational activity. Page is centrally located to many other National Parks, such as the Grand Canyon, Zion, Arches and Canyonlands to name a few. Page offers normal community amenities such as shopping, medical and dental facilities, schools K-12 and college courses available through local Coconino Community College. The area enjoys typical high desert climate with temperatures ranging from 100 in summer to mid-teens in winter with low humidity and sunshine most days of the year. Elevation in Page is 4300 feet above sea level. Interested candidates are encouraged to contact Deputy Chief Ranger Amber Bryant at 928-660-3773 or email: [email protected] Physical Demands: As telecommunications technician/dispatcher, incumbent must function efficiently in a confined space for eight hours, minimum, at a time. Position is sedentary with high amounts of stress. Incumbent is subject to shift work and uncommon tours of duty. Work requires use of voice in vocal communications for periods or hours at a time. Voice must be clear, audible, and tone effective with words plainly spoken and understandable. Incumbent must possess manual dexterity sufficient to operate computer terminals/keyboards and related equipment and to maintain written logs. Work involves occasional lifting of boxes and supplies up to weights of 50 pounds. As supervisor, incumbent performs administrative work typically performed at a desk. Work involves sitting, walking, and/or standing for long periods of time. Extended shifts are not uncommon on the initial build-up of multiple or large incidents. Mental agility, concentration and the ability to function under stress for long periods of time are necessary. Unscheduled overtime and callouts are common, and incumbent must be available for this overtime. Overnight travel may be required. Working Conditions: Work environment as supervisor is that of a general office; however, field assignments on incidents may occur. Work environment during training assignments is that of a general office or classroom, as well as the Law Enforcement personnel in the field. When working as a telecommunications dispatcher, incumbent is confined to the immediate area of the Communications Center which is in an average sized office room that is well-lit and climate controlled. incumbent may not leave the Center unless relieved by another dispatcher. The National Park Service has determined that the duties of this position are suitable for telework and the selectee may be allowed to telework with supervisor approval. The National Park Service has determined that the duties of this position are NOT suitable for telework. Expand Hide  additional information Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.