PROGRAM ANALYST (TRAVEL OPERATIONS)

Summary This position is part of the Defense Human Resources Activity. The incumbent will be responsible for performing a variety of analyses requiring the use of unusual methods and procedures which affect the travel reservation capabilities (air, rail, hotel/lodging, and car) of DoD travel systems not susceptible to normally used techniques.. Duties As a PROGRAM ANALYST (TRAVEL OPERATIONS) at the GS-0343-13 some of your typical work assignments may include: Analyze the capabilities of new reservation initiatives, products, and technologies within DTS to determine their potential impact and benefits. Develop comprehensive functional system requirements for DTS based on policy changes, user feedback, and analytical findings. Create, document, and test resolutions for functional problems and defects that are discovered during the testing of newly developed system functions. Implement new or enhanced travel processes and functionality within DTS, including coordinating with technical teams and managing user communications. Manage the functional integration of Travel Management Companies' (TMCs) systems with DTS. Utilize a Global Distribution System (GDS) to investigate complex travel itineraries, interpret airline pricing, and validate reservation data. Prepare and present briefings, talking points, and presentations to management and staff regarding DTS changes, analytical findings, and policy updates. Requirements Conditions of employment Must be a U.S. citizen Males born after 12-31-59 must be registered for Selective Service http://www.sss.gov Resume and supporting documents (See How To Apply) Suitable for Federal employment, determined by a background investigation May be required to successfully complete a probationary period Work Schedule: Fulltime Overtime: Occasionally Tour of Duty: Flexible Recruitment Incentives: Not Authorized Fair Labor Standards Act (FLSA): Exempt Financial Disclosure: Not Required Telework Eligibility: This position is telework eligible Qualifications You may qualify at the GS-13, if you fulfill the following qualifications: A. One year of specialized experience equivalent to the GS-12 grade level in the Federal service: Utilizing Passenger Name Record (PNR) systems, including the ability to read and analyze PNR data structures, fare rules, and ticketing information from Global Distribution Systems (GDS) like Sabre and Worldspan. Analyzing and documenting complex system requirements for a travel system (DoD or similar) in support of developing major system changes and issue resolution. Conducting special studies, in-depth analysis, and reviews related to travel policy and the functionality of supporting travel systems. Articulating, negotiating, and persuading stakeholders to implement new policies, procedures, and processes required by changes in the political, legislative, or operating environments. Researching, coordinating, and preparing position papers, information papers, and other formal correspondence for review and use by senior leadership. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education Substitution of education may not be used in lieu of specialized experience for this grade level. Additional information Re-employed Annuitant: This position does not meet criteria for re-employed annuitant. The DoD criteria for hiring Reemployed Annuitants can be found at: DoDI 1400.25-V300. All applicants must meet qualifications and eligibility criteria by the closing date of the announcement. Interagency Career Transition Assistance Programs (ICTAP eligibility): This program applies to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. To receive selection priority for this position, you must: 1) meet ICTAP eligibility criteria; 2) be rated well-qualified for the position; Well qualified is defined as possessing the type and quality of experience that exceeds the positions minimum qualifications. and 3) submit the appropriate documentation to support your ICTAP eligibility. For more information: https://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/ Military Spouse Preference: If you are entitled to military spouse preference, in order to receive this preference you must choose the spousal eligibility in your application package referencing MSP Military Spouse Preference. Your preference entitlement will be verified by the employing agency. If you are claiming military spouse preference and qualified for the position, your name will be placed below preference eligible veteran candidates and above non-preference candidates on a list sent to the hiring manager for employment consideration. To claim Military Spouse Preference (MSP) please complete the Military Spouse PPP Self-Certification Checklist, save the document and attach it to your application package. Priority Placement Program (PPP) DoD Retained Grade Preference (RGP): In order to receive this preference, you must choose to apply using the "Priority Placement Program, DoD Retained Grade Preference (RGP)" eligibility. If you are claiming RGP and are determined to be Well Qualified (score of 85 or above) for the position, you will be referred to the hiring manager as a priority applicant. Information and required documentation for claiming MSP may be found at the General Applicant Information and Definitions link below. To be eligible as a RGP, you must submit the following supporting documents with your application package: a signed Retained Grade PPP Self-Certification Checklist (DD3145-1 (whs.mil)); a copy of your Notification of Personnel Action (SF-50) effecting the placement in retained grade status; or a copy of the notification letter you received regarding the RIF or classification downgrade. Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.