EMERGENCY VEHICLE DISPATCHER

Summary Click on "Learn more about this agency" button below for IMPORTANT additional information. The primary purpose of this position is to provide emergency police, fire, and medical services to the public by answering emergency 911 calls and responding with appropriate personnel and equipment, to various emergency situations, such as structure fires, aircraft crashes, medical emergencies, hazardous materials spills, auto accidents, trench collapses, and confined space entrapment. Duties Provide emergency 911-call taking and communication services while serving as primary call taker for certified Public Safety Answering Point (PSAP) or Enhanced 911 system. Determine the nature of the emergency by caller interrogation and prioritizes all incoming emergency and non-emergency calls. Verify the location and call back number for a medical patient and determine the severity of the emergency situation using Emergency Medical Dispatch (EMD) checklists, in accordance with national standards. Operate and maintain telephones, automated data processing equipment, printers, recorders, facsimile equipment, and other devices installed in the dispatch center for the base fire alarm system and the Enhanced 911 system. Operate computer based Hazardous Materials databases to provide field units with accurate information during emergencies. Requirements Conditions of employment U.S. Citizenship Required Males must be registered for Selective Service, see Legal and Regulatory Guide Must be able to obtain and maintain secret security clearance Travel and relocation expenses will not be paid Incumbent must obtain International Fire Service Accreditation Congress Certification as a Telecormnunicator, Level II within 1 year of being hired This position is subject to provisions of the DoD Priority Placement Program This is a designated drug testing position. Incumbent may be subject to random testing for drug use Incumbent is required to work an alternate work schedule, which requires an uncommon tour of duty (including weekends and holidays) Shift work and emergency overtime may be required Employee must maintain current certifications Disclosure of Political Appointments Incumbent is required to perform critical services regardless of weather conditions or base closure and report to the duty station at the regularly scheduled work time. Direct Deposit: All federal employees are required to have direct deposit. Works in close harmony with supervisor, co-workers, and others during day-to-day routines and during emergencies. 120-Day Register: This announcement may result in a 120-day register that may be used to fill like vacancies for 120 days after the closing date. Applicants may be referred for consideration as vacancies occur. Depending on the type of position (competitive/excepted) you are selected for, you will be required to serve a 1-year probationary period OR 2-year trial period. Upon completion of your probationary/trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Must participate in exercises by relaying accurate information. Must be resourceful and alert to adequately perform duties Incumbent must be able to distinguish basic colors, and be able to hear (hearing aid permitted). Requires H-1 profile for entry; must maintain an H-2 profile each year Qualifications In order to qualify, you must meet the specialized experience requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Clerical and Administrative Positions. SPECIALIZED EXPERIENCE: Applicants must have at least one year of specialized experience equivalent to the GS-05 level (or equivalent in other pay systems) in the federal service in which equipped the applicant with the particular knowledge, skills, and abilities (KSA's) to perform successfully the duties of the position. Specialized experience is experience which may have been gained while assisting in dispatching or scheduling emergency police, fire and medical services to the public; by answering emergency 911 calls; and responding with appropriate personnel and equipment which includes police, firefighting, hazardous materials, wild land firefighting, technical rescue and ambulance services. To view qualifying experience, click on the following link: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2100/dispatching-series-2151/ KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: 1. Knowledge of communications operations in order to effectively gather information and prepare reports and statistical data accurately and quickly. 2. Knowledge of basic computer operations to include word processing, retrieval, and input of data. 3. Knowledge of emergency response rules, procedures and operations to resolve a wide range of problems to include location and availability of emergency apparatus, and the type of equipment needed for an emergency. 4. Ability to read maps which reflect such systems as electrical, water, gas, central heating distribution, sanitary sewer, storm drainage, and pollution control. 5. Ability to effectively communicate both orally and in writing using a calm and stable demeanor while dealing with emergency situations. 6. Ability to work independently without immediate supervision. PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. ADDITIONAL SIGNIGICANT FACTS PERTAINING TO THIS POSITION: Incumbent must be able to obtain and maintain a current EMD (Emergency Medical Dispatcher) and CPR(Cardiopulmonary Resuscitation) certification, including initial and follow-on certification. Incumbent must participate in recurrent proficiency training, as directed. This position is designated as a key position JAW AFI 36-507. Duties of this position are essential to the accomplishment of wartime/contingency operations. Incumbents of key positions must be removed from their military recall status if alternatives for filling of the position during an emergency are not available. Education This job does not have an education qualification requirement. Additional information Interagency Career Transition Assistance Program (ICTAP): For information on how to apply as an ICTAP eligible click here. To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated in the "Highly Qualified" or "Best Qualified" Category on the rating criteria for this vacancy. You must submit a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting position, grade level, and duty location. Employed Annuitants (Reemployed Annuitants): Applicants in receipt of an annuity based on civilian employment in the Federal Service are subject to the DoD Policy on The Employment of Annuitants. Click here for more information. Military Spouse Preference (MSP) Eligible: MSP applicants, if determined best qualified, must be selected, and placed at the highest grade for which they applied. You must include a completed copy of the DD Form 3145-4, Military Spouse PPP Self-Certification Checklist dated within 30 days along with the documents identified on the checklist to verify your eligibility for MSP. Click here to obtain/download a copy of the DD Form 3145-4, Military Spouse PPP Self-Certification Checklist. Priority Placement Program (PPP) Applicant Eligible: PPP Applicants, if determined well qualified and selected, will be placed at the at the full performance level. You must include the applicable completed copy of the PPP Self-Certification Checklist dated within 30 days along with the documents identified on the checklist to verify your eligibility as a PPP Applicant. Click here to obtain/download a copy of the applicable PPP Self-Certification Checklist (DD3145-1 through DD3145-4, select the appropriate checklist for your claimed preference). To determine the applicable PPP Self-Certification Checklist required to substantiate the eligibilities you are claiming, refer to the AF Civilian Employment Eligibility Guide located in the Required Documents section of this vacancy announcement. Disabled veteran leave is available to a Federal employee hired on/after 5 Nov 2016, who is a veteran with a service-connected disability rating of 30% or more. For more information, click here. If you have questions regarding this announcement and have hearing or speech difficulties click here. For information on veteran's preference click here. 120-DAY COMPETITIVE CERTIFICATE: This vacancy announcement may be used to fill like vacancies for 120-days from the closing date. Applicants may be referred for consideration as/if additional vacancies occur during this period. Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.