Information Technology Specialist

Summary For more information on the Department of Justice and the United States Attorneys' Offices, visit http://www.justice.gov/usao/. As needed, additional positions may be filled using this announcement. This position is also being announced to applicants eligible to apply through Merit Staffing procedures under 26-UT-12918309-MS. Learn more about this agency Duties If selected for this position, you will serve as a district Information Technology (IT) Specialist responsible for providing technical and analytical assistance involving three or more IT specialty areas which support the information management needs of the United States Attorney's Office (USAO). Typical work assignments will include: Providing customer service technical assistance and support for users. Assisting customers by recognizing and analyzing trends and providing instructions. Analyzing, managing, and direct installation of any new hardware and software introduced into the environment to ensure its compatibility with existing architecture, its reliability, and functionality in relation to the organization's business requirements. Performing system audits to assess security parameters and performance of AI controls within the network environment USAO information needs utilizing network hardware and software capabilities. Maintaining and controlling district's computer equipment inventory. Ensuring the confidentiality, integrity, and availability of systems, networks and data through the planning, analysis, development, implementation, maintenance, and enhancement of information systems security programs, policies, procedures, and tools. Promoting awareness of security issues among management and employees. Implementing programs to ensure users are aware of, understand and adhere to systems security policies and procedures. Responsibilities will increase and assignments will become more complex as your training and experience progress. Requirements Conditions of employment You must be a U.S. Citizen or National Initial appointment is conditioned upon a satisfactory pre-employment adjudication. This includes fingerprint, credit and tax checks, and drug testing. Continued employment is subject to a favorable adjudication of a background investigation You must be registered for Selective Service, if applicable If selected, you may be required to complete a one year probationary period. You must meet all qualification requirements upon the closing date of this announcement. Qualifications In order to qualify for this position, you must demonstrate possession of each of the following basic competencies AND at least one full year of specialized experience equivalent to the GS-12 grade level in Federal Service, as defined below: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. GS-9: To be qualified at the GS-9 grade level in federal service, you must meet at least ONE of the following conditions, as defined below: Specialized Experience, Education, OR a combination of Education and Specialized Experience. Specialized Experience: At least one full year of specialized experience equivalent to GS-7 grade level in federal service assisting in the planning and delivery of customer support services including installing, configurating, troubleshooting, customer assistance, and/or training; Performing analysis, testing, quality assurance, configuration, installation, implementation, integration, maintenance, and/or management of networked systems; ensuring the confidentiality, integrity, and availability of systems, networks, and data; following established procedures for data recovery and preservation of electronic evidence to include reporting procedures; and conducting Internet server maintenance functions. Education: A Master's or equivalent graduate degree (such as an LL.B.) in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management OR a degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks; OR 2 full years of progressively higher level graduate education leading to such a degree. Combination of Specialized Experience and Education: Combinations of successfully completed graduate education and experience may be used to meet total qualification requirements. In order to qualify based on a combination, graduate education must be in excess of 1 full year. GS-11: To be qualified at the GS-11 grade level in federal service, you must meet at least ONE of the following conditions, as defined below: Specialized Experience, Education, OR a combination of Education and Specialized Experience. Specialized experience: At least one full year of specialized experience equivalent to GS-9 grade level in federal service providing IT customer service and support in troubleshooting, recovering, and resolving recurring software/hardware problems; providing technical support services to coordinate teleconferences and distance learning activities; performing ongoing network monitoring and management; distributing and installing new or upgraded software to ensure customers receive current versions of supported software; designing, developing, testing, implementing, and managing internet and intranet websites; creating basic scripts or code using general knowledge of programming languages and tools; and participating in the testing and implementation of an organization's information security program. Education: A PH.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree AND this education must be either in one of the following fields OR provided a minimum of 24 semester hours in one or more of the following fields and required the development or adaptation of applications, systems or networks: computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management. Combination of Specialized Experience and Education: Combinations of successfully completed graduate education and experience may be used to meet total qualification requirements. In order to qualify based on a combination, graduate education must be in excess of 2 full years. GS-12: To be qualified at the GS-12 grade level, you must have at least ONE full year of specialized experience equivalent to the GS-11 grade level in Federal service maintaining network architecture and infrastructure; configuring and maintaining servers, hubs, routers, and switches; monitoring network capacity and performance; analyzing network traffic patterns and installing network software fixes, upgrades, and enhancements; resolving hardware/software interface and interoperability problems; designing, developing, testing, implementing, and managing internet and intranet websites; implementing policies and procedures to ensure information systems reliability and accessibility and to prevent and defend against unauthorized access to systems, networks, and data; implementing programs to ensure users are aware of, understand, and adhere to systems security policies and procedures; and assessing and providing feedback on problematic trends and patterns in customer support requirements and providing recommendations to resolve cited problems. Education All academic degrees and coursework must be completed at a college or university that has obtained accreditation or pre-accreditation status from an accrediting body recognized by the U.S. Department of Education. For a list of schools that meet this criteria, see http://www.ed.gov OR Education completed in foreign colleges or universities may be used to meet the above education requirements if you can show that the foreign education is comparable to that received in an accredited educational institution in the United States. It is your responsibility to timely provide such evidence by submitting proof of creditability of education as evaluated by a credentialing agency with your application materials. More information may be found at http://www2.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html. All documentation must be in English or include an English translation. Additional information Payment of relocation expenses will not be authorized. The annual salary range for a GS-9 is $68,545 to $89,114 The annual salary range for a GS-11 is $75,278 to $97,867 The annual salary range for a GS-12 is $89,508 to $116,362 The Department of Justice offers a comprehensive benefits package that includes, in part, paid vacation; sick leave; holidays; telework; life insurance; health benefits; and participation in the Federal Employees Retirement System. Career Transition Programs (CTAP or ICTAP): These programs apply to Federal and/or DOJ employees who meet the definition of surplus or displaced from a position in the competitive service. To receive selection priority for this position, you must: Meet CTAP or ICTAP eligibility criteria; Be rated well-qualified for the position with a score of 85 or above based on the competencies listed above; and Submit the appropriate documentation to support your CTAP or ICTAP eligibility. If you are a displaced Federal employee claiming eligibility under CTAP or ICTAP: You must submit your separation notice or agency RIF letter from your agency OR if you have not yet been separated, you can provide the letter of intent to separate you from the agency because of reduction-in-force. Submit a copy of your most recent performance appraisal and SF-50 showing current/former position, grade, promotion potential, and duty location OR Certification of Expected Separation, Reduction-In-Force Separation Notice, or Notice of Proposed Removal; SF-50 that documents the RIF separation action; and most recent performance appraisal. Selective Service: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System or are exempt from having to do so under the Selective Service Law. See www.sss.gov. Reasonable Accommodation Statement: Federal Agencies must provide reasonable accommodation to applicants with disabilities, where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. EEO Statement: The United States government does not discriminate in employment on the basis of race, color, religion, sex, pregnancy, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service or other non-merit factor. Political Appointees (Current or Former): The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C or Non-Career SES employee in the Executive Branch, you must disclose this information to the HR Office. Failure to disclose this information could result in disciplinary action including removal from Federal Service. Expand Hide  additional information Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.