Public Safety Telecommunicator (Office Automation)

Summary About the Position: Serves as a Public Safety Telecommunicator (Office Automation) for dispatching Fire, Emergency Medical Services (EMS), and Law Enforcement (LE) responders, monitoring alarms and activating Mass Notification Systems in Army Garrison Public Safety Answering Points/911 Centers. This announcement will be used to fill multiple positions at various locations. Pay will be set based on locality of position. Learn more about this agency Duties Provide emergency services to the public by answering emergency 911 calls and responding with appropriate personnel and equipment. Provide initial incident command support until responding emergency units arrive on scene. Responsible for caller interrogation to determine the problem and the nature of the call. Identify nature of emergency, level of response required based on local protocols, and provide any additional information to the responding units. Monitor computerized fire alarm system and other alarm systems such as Joint Capabilities Integration Development System (IDIDS) alarm systems. Maintain an accurate status of all emergency response equipment and personnel to ensure prompt and accurate response. Operate Computer Aided Dispatching (CAD) system, telephones, radios, and station alert systems. Provide emergency medical dispatching assistance to callers with medical emergencies. Requirements Conditions of employment Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation. Within 16 weeks from the date of employment, will be required to demonstrate reasonable proficiency at locally established training guidelines on the use of Enhanced 911 , CAD, Land Mobile Radio (LMR), and station alerting software and equipment. Position is subject to shift work where the incumbent is required to work an alternate, rotating work schedule, which requires an uncommon tour of duty (including nights, weekends and holidays). Incumbent is required to work (mission essential) regardless of weather conditions or base closure and to report to the duty station at the regularly scheduled time. Incumbent may be required to wear a uniform. Incumbent must be a qualified typist. (40 wpm). Incumbent must pass a pre-employment; fingerprint based criminal history investigation for any location that accesses Criminal Justice Information Systems. The incumbent is required to obtain and maintain a valid state driver’s license. The incumbent is required to obtain and maintain certification in: Cardiopulmonary Resuscitation (CPR) and Emergency Medical Dispatch based on the program standards at the location assigned. Incumbent must complete the Department of Defense Telecommunicator I and II or equivalent based on the program standards at the location assigned. Incumbent must complete State National Crime Information Center (NCIC) certification based on assigned location. Incumbent must complete the National Incident Management System (NIMS) IS 100,300, 700, 800, and 907 courses. Continuous current certification is a condition of employment. The incumbent is responsible for attaining continuing dispatch education (CDE) requirements through in-service training that is offered locally and pass in accordance with predetermined course requirements. Qualifications Who May Apply: US Citizens In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience which includes: 1) Answering emergency and/or non-emergency calls for police, fire, medical or ambulance assistance; 2) Dispatching emergency personnel AND vehicles; AND 3) Operating automated systems, emergency dispatching and communications equipment. This definition of specialized experience is typical of work performed at the next lower grade/level in the Federal service (GS-06). Proficiency Required: This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5 minute sample with three or fewer errors. Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted. You will be evaluated on the basis of your level of competency in the following areas: Customer Service (Clerical/Technical)Decision MakingManages and Organizes InformationTechnical Competence Education This job does not have an education qualification requirement. Additional information Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration. You will be required to provide proof of U.S. Citizenship. One year trial/probationary period may be required. Direct Deposit of Pay is required. Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees. If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet. This is a(n) Logistics Career Field position. Multiple positions may be filled from this announcement. Salary includes applicable locality pay or Local Market Supplement. When you perform a Civilian Permanent Change of Station (PCS) with the government, the Internal Revenue Service (IRS) considers the majority of your entitlements to be taxable. Visit https://www.dfas.mil/civilianemployees/civrelo/Civilian-Moving-Expenses-Tax-Deduction/ for more information. Permanent Change of Station (PCS) allowances may be authorized, subject to the provisions of the Joint Travel Regulations and an agency determination that a PCS move is in the Government Interest. Recruitment and relocation incentives MAY be authorized. Student loal repayment MAY be authorized. Salary negotiations for those candidates who are new to Federal service MAY be authorized. Credit for Prior Non-Federal Work Experience and Certain Military Service for Determining Annual Leave Accrual Rate MAY be authorized. Expand Hide  additional information Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.