Program Support Assistant

Summary The Program Support Assistant (PSA) provides administrative support for the Associate Chief of Staff for Research (ACOS) and the Administrative Officer (AO) for Research and Development. This position is located at the John D Dingell VA Medical Center in Detroit, MI. Learn more about this agency Duties ***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** Duties include, but may not be limited to the following: Organizing and maintaining databases related to employee data, credentialing documentation, training and onboarding/offboarding processes. Planning and coordinating a variety of organizational activities, events and meetings as well as scheduling appointments for organizational leadership. Serves as the primary point of contact for research administrative matters, ensuring follow-through requests and coordination of problem resolution as needed. Provides guidance to research personnel on resources, regulations, procedures and deadlines regarding personnel processing activities. Interacts with a variety of customers in a courteous, tactful and respectful manner and handles conflict constructively. Aids in acquiring supplies, equipment and services to meet the purchase, rental or lease needs of the organization. Assists in equipment management by coordinating inventory checks, equipment turn-ins and tracking of equipment transfers. Provides support in the management of space utilization, procurement and contracting services, property management and engineering (equipment/facilities) concerns. Researches and maintains service-level policies and standard operating procedures, ensure these are consistent with regulatory requirements and aid in updates to these regulatory materials upon guidance changes. Develops and maintains record keeping systems and procedures. Utilizes electronic software/databases for local site documentation of administrative study-related duties. Processes employee paperwork, human-resource related activities, research lab access and new employee orientation. Contributes to the timely submission of application submission by research personnel by tracking and monitoring communication, providing guidance in completing forms and addressing processing delays. Collection, compilation and tracking of data in support of the organization's program operations, providing quality control checks and generating reports. Develops and provides routine and special reports as well as manage, administer and assure the accuracy, security and maintenance of database system operations. Performs other duties as assigned. Work Schedule: Full time, Monday - Friday 8:00 am - 4:30 pm Recruitment & Relocation Incentives: Not authorized Critical Skills Incentive (CSI): Not approved Requirements Conditions of employment You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) - See "Required Documents" below for details. As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position at the GS-7 grade level, you must meet the following requirement: SPECIALIZED EXPERIENCE: You must have one full year of specialized experience equivalent to the next lower grade level (GS-6) in Federal service that has equipped you with the particular knowledge, skills, and abilities to successfully perform the duties of the position, and that is typically in or related to the work of the position to be filled. Specialized experience is working in a health services research environment coordinating the day-to-day administrative activities of the office; performing or overseeing human resources related activities; utilizing various automation software and databases; entering data; organizing and maintaining databases, accurate records, documents and files; preparing a variety of forms, reports and correspondence; and maintaining program office calendars, scheduling, arranging meetings, travel arrangements/accommodations and timekeeping. Note: Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hour worked per week. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Physical Requirements: The work is sedentary. Typically, the employee sits comfortably at a desk to work. However, there may be some walking; standing; bending; carrying of light items such as papers, books, small parts, etc. Manual dexterity is required for operating office equipment. Typing and computer operation may involve long periods of hand and wrist movement. No special physical demands are required to perform the work. Education There is no educational substitution at this grade level. Additional information Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation and be found well-qualified (have a final rating of 80 or more before any Veterans preference points) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. Note: Per "Executive Order 14251: Exclusions from Federal Labor-Management Relations Programs", this position is no longer eligible for bargaining unit participation. Expand Hide  additional information Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.