Program Analyst

Summary Employee will be assigned to the Facilities Service Line, VA Medical Center, Tomah, WI, performing workflow assessment and optimization in clinical systems support, administrative, educational, and networking research domains. Duties ***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** Duties include, but may not be limited to the following: Collects and analyzes data to make recommendations, develop training, and implement new software and data collection packages and perform networking operations for the hospital's Special Purpose Facilities Systems (i.e., door access control, video surveillance systems, paging and overhead announcement systems, duress and intrusion alert systems, etc.). Exercises expertise in clinical support systems networking operations; develops performance management tracking tools; and extracts, analyzes, and provides data to assess treatment impacts such as system usage estimates, etc. Provides relevant networking and/or administrative data to identify, quantify, and resolve organizational informatics problems. Integrates software applications for clinical services by (1) evaluating the unique needs of the specific clinical services in conjunction with the capabilities of the software; (2) reviewing the effectiveness of the systems and procedures; and (3) troubleshooting when functionality is compromised.; and utilizes the applicable software manager menu systems and tools, develops, modifies, and tests components specific to fields and data that individualize/customize applications to user roles/needs. Utilizes databases and registries to formulate tools to support patient care support systems and ensure quality management and oversight of all special purpose systems. Serves as the knowledge expert for all supported and associated clinical systems support software and provides users and staff with consultative support and education. Consults, advises, and educates all levels of employees including the highest levels of management, on methods and means to make supported health care system operations more effective and efficient. Examines the need for change throughout the organization; determines what changes need to be aligned and how to do it; and leads or participates on process improvement, root cause analysis and system redesign teams. Improves efficiency and effectiveness of processes by utilizing knowledge of human factors, usability of redesigned health information systems (i.e., software and hardware), and knowledge of human physical and psychological barriers to usability; conducts tests to analyze usability, sequencing, flow, etc., ensuring adaptability of the process(es) to the workflow and that the processes used are the most efficient and effective; and redesigns and customizes processes. Collaborates with technical, clinical, and administrative staff to develop system requirements while understanding system capabilities and limitations. Utilizes analytical and evaluative techniques to assess the effectiveness of results and of other related programs. Applies statistical analyses and interprets their significance including validity of measures used to generate outcomes related to patient support systems; and chairs/participates in a variety of information technology and information management committees. Performs other related duties as assigned. Work Schedule: Monday through Friday 8:00am - 4:30pm Recruitment & Relocation Incentives: Not authorized Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process. AdHoc Requirements Conditions of employment You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) - See "Required Documents" below for details. As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications SPECIALIZED EXPERIENCE: Applicants must also have at least one (1) year of specialized experience that equipped them with the particular knowledge, skills, and abilities to perform successfully the duties of this position. To be creditable, this experience must have been equivalent to at least the GS-11 level in the Federal service. Specialized experience includes: responsible for improving the quality, efficiency and effectiveness of health care by integrating clinical and information processes in a health care environment; utilizing and training others in the use of an electronic health record system and associated clinical software to include conducting evaluations of clinical software needs; using available tools to make modifications to, design, or enhance software applications; testing and troubleshooting software to identify root causes and solutions of problems; and experience in the planning, support and implementation of software packages that integrate with various clinical multi-service software packages. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Physical requirements: This work requires moderate physical exertion and can involve prolonged periods of pushing, pulling, carrying, bending, stooping, crawling, crouching, reading inside of devices, and negotiating cramped working spaces. Frequently work may be performed inside close enclosures and in awkward positions. Work may also require long periods of standing and walking. Work can entail handling object weighing from 20 to 50 pounds. Some tasks involve climbing and working in high places using ladders or platforms. Adequate eyesight and dexterity is required to perform reading of diagrams and intricate repair operations. Technical, academic, and mental demands can be considerable as work performed will be of a precise nature and may require prolonged concentration. Stressful conditions may occur due to the nature of the medical system mission in support of patients, staff and rapid timelines. Education There is no educational substitution at this grade level. NOTE: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional information Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation and be found well-qualified (have a final rating of 80 or more before any Veterans preference points) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. Note: Per "Executive Order 14251: Exclusions from Federal Labor-Management Relations Programs", this position is no longer eligible for bargaining unit participation. Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.