Recreation Assistant - Outdoor Recreation (Camp McKean)

Summary Support the Military's Quality of Life programs! The Morale, Welfare, and Recreation (MWR) department of Commander, Navy Installations Command (CNIC) provides fitness, recreation, lodging and food and beverage programs for service members, their families, retired military and civilian employees. This position is assigned to the Non-Appropriated Fund (NAF) Community Recreation, and Deployed Support Branch; Fleet Readiness; Commander, Navy Installations command (CNIC); NBK - Camp McKean. Duties The incumbent provides direct customer service to patrons utilizing the facility. The incumbent greets customers, answers and refers telephone calls, takes messages and provides information regarding the facility and program by utilizing all available resources. Resolves customer complaints, solicits feedback to improve quality of service, and takes corrective action, if needed. Assists with planning, coordination and execution of activities and events associated with the program. May be required to drive an 8 or 15 passenger van and is responsible for comfort and well being of passengers while ensuring participants are equipped with proper equipment and attire. Incumbent maintains participant counts, trip records and logs. Maintains custody of equipment assigned to the activity or trip, advising supervisor of status, any necessary repairs and need for supplies, parts or replacements. Using point of sales and computer programs, the incumbent may register customers for all Fleet & Family readiness classes and trips, check equipment in and out, maintain records and report and collect fees. The incumbent monitors and leads scheduled recreational programs for a multi-station customer facility that may include, but is not limited to, a computer area, gaming area, movie/TV room, reading area, bowling lanes, batting cages, auto hobby stalls, and small snack bar. The incumbent performs minor housekeeping to assist in keeping workspace and facility safe, clean, neat and organized and reports facility issues to the building manager, supervisor or emergency services when appropriate. The incumbent assists any operational situations that may occur. The incumbent will assist with training on established recreation center policies and procedures, and may assist in the preparation of a work schedule. The incumbent performs minor clerical duties such as data entry, record keeping, financial tracking and inventory updates; maintains and updates bulletin boards and facility signage ensuring the facility's neat appearance; assists with the purchase of supplies, materials and equipment for the facility and program. The incumbent performs other duties as assigned. Requirements Conditions of employment Must have a valid driver's license and may be required to drive government vehicles including light trucks and up to a 15-passenger van. May be required to obtain and maintain food handlers' certification, CPR and First Aid certification within 90 days of hiring. Work involves frequent lifting or moving objects weighing up to 50 pounds. Qualifications The incumbent must have one-year practical work experience including direct customer service. Basic computer knowledge is required (data entry, word processing, internet, electronic mail). Incumbent must have at least one year experience handling cash and utilizing a point-of-sale system. Must be able to perform basic mathematical computations. Must be able to communicate effectively and courteously, using proper English grammar and punctuation. Must be able to follow verbal and written direction, and present a neat, clean appearance Education High School diploma or equivalent required. Must upload proof of education. Additional information Salary is dependent on experience and/or education. Some positions have special requirements. Selectee may be required to complete a one (1) year probationary period. Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required. We utilize E-Verify to confirm selectee's eligibility to work in the United States. This announcement may be used to fill additional vacancies within 60 days of issuance of selection certificate. For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes. Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Region Northwest Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service. Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.