Operations Specialist

Summary This position is located at the National Visa Center (NVC) in Portsmouth, NH. NVC is organized within the Office of Domestic Operations, Visa Services Office, Bureau of Consular Affairs. The incumbent serves as an Operations Specialist providing expert analysis, advice, and guidance to support planning and execution of immigrant visa case management operations at the National Visa Center. TO LEARN MORE ABOUT CONSULAR AFFAIRS VISIT: https://www.state.gov/about-us-bureau-of-consular-affairs/ Learn more about this agency Duties Plans and conducts comprehensive studies and analyses of case processing systems , systems capabilities, trends and patterns in data, and processes to both identify key impediments and systemic problems. Develops guidance and appropriate courses of action on a wide range of issues and concerns affecting IV processing to resolve difficult and unusual processing problems encountered, particularly those not covered by clear precedents. Conducts ongoing monitoring and review of IV case processing activities and operations to certify that production targets and quality standards are consistently being met by contracting staffing units. Serves as a Government Technical Monitor (GTM) with responsibility for monitoring and overseeing technical performance on assigned aspects of various contracts administered by NVC. Actively monitors the contract work performed and works with the Contracting Officer Representative (COR) in addressing areas of concern. Requirements Conditions of employment U.S. Citizenship is required. Incumbent will be subject to random drug testing. Must be able to obtain and maintain a Top Secret security clearance. Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit: www.dhs.gov/E-Verify/ Qualifications Applicants must meet all the qualification requirements described below by the closing date of this announcement. Applicants must have 1 year of specialized experience equivalent to the GS-12 level in the Federal service which provided the applicant with the particular knowledge, skills and abilities to perform the duties of the position. Qualifying specialized experience must demonstrate the following: Experience utilizing analytical and evaluative methods and techniques to identify and propose solutions to management problems; Experience in communicating effectively, to develop policy, guidance, instructions, and presenting recommendations to management; and Experience coaching or training others. There is no substitute of education for specialized experience for the GS-13 position. Education Education requirements do not apply to this vacancy announcement. Additional information For reasonable accommodation at the U.S. Department of State, please contact the Office of Accessibility and Accommodations (OAA) at [email protected].    OAA is responsible for reviewing and adjudicating reasonable accommodation (RA) requests for the Assessment Battery being used for this announcement.  RA requests cover additional time on timed sections only.  Applicants MUST submit their application before the vacancy closes, even if pending an adjudication decision. Applicants will have 48 hours after their RA request is adjudicated to complete the assessment battery.  Scores generated after the allotted timeframe will not be admissible and the applicant will not be considered further for the vacancy.  If a different type of RA is needed, please contact OAA directly at [email protected].    If eligible, situational telework agreements may be permitted with supervisory approval. Multiple positions may be filled from this announcement. If eligible, applicants to this announcement may be referred to other similar positions in other Bureaus/Offices in the Department for up to 240 days. Telework eligibility and security clearance requirements may vary for such similar positions.  Veterans: Veterans’ preference points are added to the passing score of candidates eligible for either 10-point or 5-point preference. Qualified veterans who have a compensable service-connected disability of at least 10% or more are listed at the top of a certificate regardless of score. Other 10-point and 5-point preference eligible veterans who meet the eligibility and qualification requirements are placed in score order. View information on veterans' preference on OPM’s Fed Hire Vets website.  Agency & Interagency Career Transition Assistance Program (CTAP & ICTAP):  View OPM’s  CTAP & ICTAP eligibility website for more information. You must be rated in the Well-Qualified category and submit supporting documents under the required documents section of this announcement to receive selection priority consideration. To be considered Well-Qualified applicants must: score an 85 or above, meet Minimum Qualifications, and demonstrate proficiency in some, but not all major aspects of the position. Expand Hide  additional information Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.