Enterprise Business Solutions Manager

Summary The USPS OIG is seeking a highly qualified applicant to fill our Enterprise Business Solutions Manager position in the Office of Chief Information Officer in the located in Arlington, Virginia. Bring your skills and voice to our team! Please note, this position requires reporting in-person to the USPS OIG Headquarters office located in Arlington, VA. Relocation expenses will not be authorized for this position. Learn more about this agency Duties The successful candidates must be highly motivated and demonstrate experience in supervising the technical activities of staff engaged in the design, documentation, development, testing, integration, and support of new or existing software. Candidates will be evaluated on the skills that they possess that are directly related to the duties of the position and the experience, education and training that indicate the applicant's ability to acquire the particular knowledge and skills needed to perform the duties of the position. Only those candidates who meet all qualification and eligibility requirements and who submit the required information by 11:59 PM EST on 04/08/2026 will be considered. The USPS OIG uses a Pay Banding system, which is equivalent to the Federal GS scale. Grade and salary determinations will be made based upon a candidate's education and professional experience. This position is being advertised at the Manager Band level, equivalent to a GS-14. The salary range for this position is $150,610.00 - $193,790.00. The salary figures include locality pay. Please note that the duties and responsibilities associated with this position may vary based upon the agency's needs at the time of hire. The following description of major duties and responsibilities is only intended to give applicants a general overview of the expectations. Responsible for leading the team through the project lifecycle. This includes setting attainable goals, developing detailed project plans, monitoring progress regularly, evaluating performance to ensure project success, and making recommendations for continuous program improvement. Effectively manages position assignments by determining appropriate work allocation, combining or separating duties as necessary, establishing or abolishing positions, and executing other information technology responsibilities. Evaluate work products to ensure compliance with agency policies, procedures, and guidelines in alignment with program plans. Identify and address unique issues in the absence of existing policies and recommend innovative solutions to meet new needs and resolve emerging issues. Represents the Office of the Inspector General in meetings with officials from the United States Postal Service, other agencies, vendors, and members of external organizations. Responsibilities include presenting complex or controversial assessment results, negotiating agreements, and influencing agency-wide solutions and plans. Remain informed about current and emerging technologies applicable to agency operations by attending conferences and vendor demonstrations to gain insights into potential technological advancements. Requirements Conditions of employment Must be a U.S. citizen. Must be able to pass a drug screening. Must be able to obtain and maintain Moderate Background Investigation. Must be able to obtain and maintain a government-issued credit card. May be required to successfully complete a 12-month probationary period. Qualifications MINIMUM QUALIFICATIONS You must meet ALL of the minimum qualifications listed below. Bachelor's Degree from an accredited college or university in Computer Science, Information Systems, or related field experience. AND At least five (5) years professional experience planning, organizing, and managing projects to ensure technical implementation aligns with stakeholder expectations following Agile methodology. DESIRABLE QUALIFICATIONS Previous supervisory experience managing a technical staff of 7 or more in aligning solution design with business requirements. Previous experience with low-code/no-code development platform (e.g. Power Platform) with an understanding of platform governance-covering security, compliance, environment lifecycle management, and audit processes. Proficient in prompt engineering to design precise, context-rich instructions and workflows for generative AI models, enabling autonomous, task-oriented AI agents that enhance customer service, drive automation, and accelerate decision-making. Previous experience in conducting market research on COTS solutions, evaluating and analyzing emerging technologies for enterprise-wide adoption, and ensuring system compliance with security vulnerabilities and maintenance patches. EVALUATION FACTORS You must have the experience, knowledge and skills as listed in EACH of the evaluation factors. Failure to demonstrate that you meet all of the evaluation factor requirements as listed below will result in a score of zero (0); an ineligible status, and you will not be referred for further consideration. Include your major accomplishments relevant to the position requirements in your resume. Demonstrated proficiency in project management best practices, such as Agile, encompassing oversight, planning, and execution of intricate projects. Skilled in assessing alternatives, recommending solutions to difficult challenges to advance agency priorities. Demonstrated experience in leading technical employees and/or projects, such as successfully managing a team of 7 engineers on a software development project, promoting maximum staff utilization, fostering staff development through targeted training programs, and effectively handling disciplinary issues to maintain team harmony. Effectively communicate and explain technical facts and situations to all levels of leadership by adapting oral, written, and graphical methods to suit their specific needs and understanding for better clarity and impact. Demonstrated experience in ensuring adherence to organizational and regulatory standards, enforcing rigorous governance policies, and managing environment expansion, security roles, and data loss prevention (DLP) policies related to Power Platform. You will no longer be considered for this position if you receive a zero (0) rating on any evaluation factor. Failure to demonstrate that you meet all evaluation factor requirements will result in a score of zero (0). Upon receipt of a zero score, you will be deemed "not minimally qualified," and you will not be referred for further consideration. Education Education must be accredited by an institution recognized by the U.S. Department of Education. Applicants can verify accreditation here: www.ed.gov/admins/finaid/accred. Special Instructions for Candidates with Foreign Education: Education completed outside the United States must be deemed equivalent to that gained in U.S. education programs. You must submit all necessary documents to a private U.S. credential evaluation service to interpret equivalency of your education against courses given in U.S. accredited colleges and universities. For further information visit: http://www2.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html. Additional information Pay is only part of the compensation you will earn working for the USPS OIG. We offer a broad array of benefits programs: As a result of the passage of the Postal Service Reform Act of 2022 (PSRA), USPS employees (including USPS OIG) and retirees will transition from the Federal Employees Health Benefits (FEHB) Program to the Postal Service Health Benefits (PSHB) Program effective January 1, 2025. Detailed information about eligibility and enrollment will be provided upon hiring. For more information, visit the Postal Service Health Benefits (PSHB) Program website at https://www.opm.gov/healthcare-insurance/pshb/. We offer Health, Dental, Vision, Life and Long-Term Care Insurances with Flexible Spending options as well.For more information about these programs visit: https://www.opm.gov/healthcare-insurance/Guide-Me/Federal-Employees/ Visit the 'Guide to PSHB Plans' for a comprehensive PSHB plan comparison tool and an educational tool that explains how Medicare B works: https://www.checkbook.org/pshb/ Retirement and Thrift Savings. For more information about these programs see https://www.opm.gov/retirement-center/ and tsp.gov/. Flexible Work Schedules. USPS OIG offers a range of family-friendly flexibilities including flexible work schedules, telework and employee assistance programs. Leave and Holidays. In addition to eleven (11) paid holidays each year, you will earn thirteen (13) days of paid sick leave and thirteen (13) to twenty-six (26) paid vacation days each year depending on your years of service. Fair Labor Standards Act (FLSA) Status: Exempt (Nonexempt employees are entitled to overtime pay; Exempt employees are not). This agency provides Reasonable Accommodations to applicants with disabilities. If you require accommodations during any part of the application and/or hiring process, please contact us by sending an email to [email protected]. The decision on granting an accommodation request will be made on a case-by-case basis. For further information, please refer to our website at: https://www.uspsoig.gov/frequently-asked-questions Expand Hide  additional information Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.