Front Office Assistant Manager, NF-03

Summary Hale Koa Hotel Job Fair - Open to the Public Address: 2055 Kalia Rd., Honolulu, HI 96815 Location: DeRussy Hall Date: Tuesday, April 21, 2026 Time: 9:00 AM - 2:00PM **See qualifications for more information. Learn more about this agency Duties Serves as the Front Office Assistant Manager formulates instructions and directives necessary to conduct service-oriented and cost-effective operations. Conducts reviews of guest comments, surveys, and operations to identify problems and initiates appropriate corrective action. Evaluates the success of programs based on customer satisfaction. Monitors labor, and other expenses; presents analysis to the Front Office Manager. Develops operating policies, programs and procedures for the department and submits them to the Manager for approval. Monitor and evaluates guest satisfaction to ensure that first-class hotel standards are met. Participates in regular departmental inspections and reviews; resolves guests complaints. Insures compliance with policies and procedures; provides for adequate internal controls, inventory management, and accountability for property and funds. Maintains a high quality and quantity of work output by setting the initiative for cost effective and timely productivity. Maintains a professional work environment with other hotel departments. Performs a full range of supervisor duties including developing, evaluating, and obtaining approval for staffing levels. Recommends recruitment or reassignment actions; recommends selections. Conducts performance appraisals, and submits for approval by the Manager and Director. Insures active support of diversity and equal opportunity programs. Initiates or recommends disciplinary actions; initiates recommendations for awards and pay adjustments. Insures skill level training is developed, conducted, and evaluated on an ongoing basis. Recommends employee development and training programs, work schedules, etc. Conducts skill level training. Requirements Conditions of employment Direct Deposit and Social Security Card are required upon appointment Meet qualification/eligibility/background requirements for this position Satisfactory completion of employment verification (E-Verify) check One year probationary period may be required A physical examination may be required Must be able to obtain a Tier 1 background investigation. Must be able to work weekdays, weekends, holidays and various hours of the day and week when required. Qualifications Resumes must be two pages (or less). Resumes should clearly demonstrate the applicant's relevant experience, skills, knowledge, and abilities (KSAs) as they pertain to this position. A qualified candidate must possess the following: Progressively responsible experience, including at least one year of specialized supervisory or managerial experience at the next lower grade level or equivalent position. Must be adaptable to new assignments, and to changes in instructions, work methods, work situations and staff. In addition to the above qualifications, candidates who possess the following qualifications will be considered "Highly Preferred" or "Best Qualified": Three (3) years of working experience in hotel/hospitality customer service. Experience with payroll Experience with OPERA point of sale system Education This job does not have an education qualification requirement. Additional information Area of Consideration: This job is open to candidates who live in this commuting area (the Island of Oahu). If determined that area of consideration is to be expanded, all candidates will be considered. If you reside outside of the local commuting area, relocation costs will be at your expense. PCS Costs: Payment of Permanent Change of Station (PCS) costs is not authorized based upon a determination that a PCS move is not in the Government interest. Allowances and Differentials: This job is part of a pay-banded system. Sunday premium pay for regularly scheduled employees and night differential pay may be authorized by the Garrison Commander. Non-foreign overseas allowances, cost of living (COLA), and differentials will be paid, contingent upon eligibility. Discover Your Path to Success! Before you apply, take a moment to explore our Applicant Information Kit - Your go-to guide for understanding our hiring process and making your application stand out. Inside, you'll find helpful tips, insights, and everything you need to feel confident and prepared. Click here to view the kit or copy and paste this link into your browser: https://publicfileshare.chra.army.mil/Applicants/NAF_Applicant_Information_Kit.pdf Additional Information: Additional referrals from this announcement may occur for up to 90 days after the closing date. Important Information Regarding Access to Certain Federal Facilities: Access to certain federal facilities may require a REAL ID-compliant driver's license/ID (marked with a star) or an Enhanced Driver's License (EDL) from WA, MI, MN, NY, or VT. See https://www.tsa.gov/real-id for details. Expand Hide  additional information Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits Working for Army Non-Appropriated Funds (NAF) can offer numerous advantages. Army NAF employment can provide a sense of pride and fulfillment, as you'll be supporting communities comprised of military and civilian personnel, and their families, which contributes to the Department of Defense's overall mission. We offer a wide range of career opportunities, including jobs in childcare, recreation, hospitality, and more. Many employees have opportunities for professional development, including training, education, and certification programs to help towards career advancement. As an Army NAF employee, you'll have access to some on-base facilities, including fitness centers, libraries, and many other amenities. Regular full-time and part-time employees are eligible for enrollment in health and life insurance, participation in 401k and retirement plans, and paid personal time off and federal holidays. NAF flexible employees, working in the United States or a U.S. citizen or spouse or child of a U.S. citizen working for a NAFI in a foreign area, are eligible to participate in the NAF 401(k) plan. Some flexible employees may also be eligible to receive health insurance. For a slideshow presentation regarding these benefits, please click the link below. Review our benefits